ORTLIEB Arvostelua 

Goed advies,wist waar het over ging en snelle levertijd

Had I known the customer service is so good, I would've contacted them sooner!

I recently contacted Ortlieb about a loose screw on my back-roller. Jess was extremely helpful and sent me a couple of spare pieces that arrived in 2 days and solved the problem.

I also enquired about some pieces I needed and the response was super quick and helpful.

Great customer service!

Bezorger DHL heeft jullie pakket zeker 4 uur onbeheerd en in de regen bij de voordeur laten staan omdat wij op tijdstip bezorging niet thuis waren.

Having used Ortlieb back rollers and handlebar pack for many years of bike touring, I have been impressed with their easy-to-use, reliable rack attachment, and their durability. Setting off from Australia for a year's cycle-touring in Europe, I bought an Ortlieb 49-L rack-pack for greater capacity. A couple of months into the trip, I noticed that one of the handle attachments on the rack-pack had a manufacturing fault, and was likely to fail in the future. I contacted Ortlieb directly, and their customer service expert was extremely helpful, working through potential ways that they could supply me with a replacement rack pack, given I was on tour without a fixed address. Having managed to get a proof of purchase from my Australian shop (thank you Abbotsford Cycles!), Ortlieb arranged for me to swap my faulty pack for a new one at a shop in a town I would be riding through in a few weeks. Incredibly helpful, and greatly appreciated.

Duidelijke informatie, levering volgens afspraak.

Snel geleverd

Snelle bezorging en goed verpakt.
Hij voldoet aan mijn voorwaarden.

Snelle leveringen. Geweldige producten. Bij retour onmiddellijke restitutie van betalingen. Niets te klagen!

Niet goedkoop maar wel kwaliteit

exactly what I expected, delivered on time.

Great product! Delivery was very straight forward. There was no unnecessary packaging and the product was easy to install! I am enjoying it a lot.

Goed ingelicht via mijn email. Bedankt.

Mein Ortlieb Rucksack musste repariert werden. Der Klettverschluss hette seine Haftkräfte eingebüßt.
Einige Tage nach der Einsendung erhielt ich einen Anruf der Firma Ortlieb, zwei Alternativen zur Instandsetzung des Verschlusses wurden mir nach Eingehen auf meine Gebrauchsgewohnheiten für den Rucksack erklärt. Zu einem gut akzeptablen Preis wurde die Arbeit sehr sauber und zeitnah ausgeführt und der Rucksack zu mir zurückgeschickt. Besseren Service kann ich mir nicht vorstellen.
D.B.

Alles is correct en vlot verlopen. Wel een grote doos voor een klein pakje. Dat kan beter.

1. telefoon werd beantwoord door een mens
2. retourzending was welkom
3. service medewerker sprak (met limburgs accent) vriendelijk met ons en zei dank je wel.

Verkeerde verzending zorgvuldig opgelost

snel geleverd, goed product

Makkelijk besteld, snel geleverd. Mooi product.

I ordered an Ortlieb Vario with the 3.1 locking system directly from Ortlieb’s UK site, managed by Lyon. The bag itself is excellent, but unfortunately, the locking system didn’t fit my bike rack, which has only a single vertical stud—a detail that’s only clear from the instructions. Disappointed, I started a return, but the customer care experience was shockingly poor. Instead of objective help, I received personal opinions, my concerns were dismissed as “never heard that it can’t be attached,” and my name was misspelled multiple times. The tone throughout was rude and dismissive. What’s worse is that I had to pay £7 for my own return, and they made up all sorts of different versions about their ‘free return policy’ which somehow I was not qualifying for.
This is a terrible representation of an otherwise good product, and after researching further, I found that prices here are also notably higher. I cannot recommend purchasing from this site; the poor customer service and inflated prices make it a frustrating and disappointing experience. Absolutely avoid.