Bought a photobook and paid for express delivery. Item was late so requested postage reimbursement. Got stuck in a loop with their ai bot and had the chat auto-end without resolution half a d... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
1. Easy to order online in OptimalPrint Website like posting of photo and choices. 2. Excellent communication and fast responses through emails & updates. 3. All the funished product and packing ma... Näytä lisää
Agree with all the comments that this website is complete run by bots- bots on their website, bots on their Instagram. There is no way to contact them. Even when you are linked up with a human it does... Näytä lisää
Yritys on vastannut
Received photo album a bit than normal schedule day. Quality is good. My family liked it. * Print and paper quality is good and compact * May need to improve the response time when designing the... Näytä lisää
2,9
Keskitasoinen
279 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 93 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great site!
Easy user interface, the delivery was quick. Though just sad i cant design the back of my book. But nonetheless, really good site.
26. toukokuuta 2022
Good communication by delivery person…
Good communication by delivery person who texted me in advance and keep me updated of the delivery status. Thank you.
13. toukokuuta 2022
BEWARE
BEWARE - I was charged a different amount on my credit card and there is no way to get in touch with Optimalprint directly. I can't find a customer service email or telephone number.
13. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimalprint
Hi JW,
Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.
We really want to resolve this issue for you. Please provide your order number by updating your review. Or you may contact our support team to assist you further. Rest assured, once you contact us, we will surely address everything and resolve your concerns the soonest time possible as we want you to provide the best customer experience
Our support team is available 24/7 here: https://support.optimalprint.com/hc/articles/360001447305, please let us know more details regarding your feedback and suggestions on how we can improve.
Kind regards,
Loida
Optimalprint
Very good quality prints
Very good quality prints! We love it so much. And the price is affordable 👍🏻
28. huhtikuuta 2022
Would be a perfect 5 stars if the…
Would be a perfect 5 stars if the picture could come already assembled in the frame instead of having to assemble it myself.
25. huhtikuuta 2022
Quick and good
This was the quickest delivery of a phonebook by Optimal print so far. And without any errors. Well done. I have had some issues in the past but Optimal print is picking up customer service very well. I will keep on using their platform.
25. maaliskuuta 2022
Excellent service
19. maaliskuuta 2022
Different Delivery Dates, not accurate
Hi,
This is with regards to Order Number 21576541 which was placed yest, 14th March 2022. I had purchased the photobook as I thought it would arrive much earlier as stated on the website 19-20 March if I ordered before midnight. But after submitting my order yest, I received the order confirmation email stating that the estimated delivery is now 21-22 March. I cannot accept this as I need my item by this week 19 march
14. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimalprint
Hello,
Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations, and we appreciate your feedback.
For immediate assistance, you may contact us via Live Chat for us to be able to help you further.
Our support team is available 24/7 here: https://support.optimalprint.com/hc/articles/360001447305
Thanks for choosing Optimalprint.
Kind regards,
Optimalprint
Fast delivery and well packaged
Fast delivery and well packaged. Product received is as advertised.
9. maaliskuuta 2022
The print was sharp and the colour was…
The print was sharp and the colour was vivid despite being a large print. The medium used was strong and the item was well protected for delivery.
4. maaliskuuta 2022
Quality not so good
17. helmikuuta 2022
Vastaus yritykseltä Optimalprint
Hi Rochelle,
Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.
We have contacted you by e-mail to find the best solution for you.
Thanks for choosing Optimalprint.
Kind regards,
Loida
Optimalprint
Photobooks
Whilst the quality of the product is very good, I find the pricing very high! It seems to get quite alot more expensive each year that I use it. I will likely shop around the next time I want to create my annual family photobook.
10. helmikuuta 2022
Vastaus yritykseltä Optimalprint
Hi Victoria,
Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.
We have contacted you via email to know more details regarding your feedback and suggestions on how we can improve.
Kind regards,
Mylane
Optimalprint
The photo album was very amazing I love…
The photo album was amazing. I love the prints and I was impressed that I received my order before the promised date. The only part I was unhappy was I only managed to send my order in after my 3rd time. I spent at least 1.5hrs to sort and edit but it did not go through and this happened twice and I almost gave up. Luckily, I tried one more time and it went through smoothly and by then I missed out some pictures that I really wanted to add initially. It's ok I am happy with the end product ☺.
3. helmikuuta 2022
High quality print and frame
High quality print and frame - exactly what I ordered. Delivery was quick and hassle-free. Buy with confidence.
23. tammikuuta 2022
Different Delivery details
Hi, I just placed my photo book order yesterday evening 6th. The estimated delivery dates is misleading. Your product details and home page shown that est. delivery date on 11 jan - 13 jan, but I received my order confirmation with est delivery on 14-17 jan. this is a farewell gift for my colleague, and I need it on 13jan. Any solution? Order No. 20898005, thank you.
7. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimalprint
Hi,
Thanks for taking the time to post your feedback.
We're sorry to hear that the delivery date is not what you expected.
We have contacted you by e-mail to find the best solution for you.
Kind regards,
Kenn
Optimalprint
Ordered a aluminum wall print
Ordered a aluminum wall print, the print was very low quality and was not at all what was shown on the website. My order number is 20604306
18. joulukuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimalprint
Hi,
Thanks for letting us know about this problem.
We're really sorry to hear that you are not satisfied with your order.
We offer a 100% money-back guarantee to all our customers.
We have contacted you by e-mail to find the best solution for you.
Regards,
Izza
Optimalprint
I ordered because you noticed the…
I ordered because you noticed the estimate arrival time was 7th to 8th Dec. I wanted to pass those cards to my friends on 10th Dec and had to leave Singapore on 11th Dec.
I could not receive those cards before leaving Singapore….
I want to request you refund.
14. joulukuuta 2021
Vastaus yritykseltä Optimalprint
Hi,
Thank you for your feedback.
We're sorry to hear that you have been waiting for your order for such a long time.
We have contacted you by e-mail to find the best solution for you.
Kind regards,
Shenna
Optimalprint
best printer ever
the website was easy to navigate. the product was printed on thick quality paper & best of all my product arrived within 4days ...im amazed !
9. joulukuuta 2021
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