Bought a photobook and paid for express delivery. Item was late so requested postage reimbursement. Got stuck in a loop with their ai bot and had the chat auto-end without resolution half a d... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Bought a photobook and paid for express delivery. Item was late so requested postage reimbursement. Got stuck in a loop with their ai bot and had the chat auto-end without resolution half a d... Näytä lisää
Yritys on vastannut
1. Easy to order online in OptimalPrint Website like posting of photo and choices. 2. Excellent communication and fast responses through emails & updates. 3. All the funished product and packing ma... Näytä lisää
Agree with all the comments that this website is complete run by bots- bots on their website, bots on their Instagram. There is no way to contact them. Even when you are linked up with a human it does... Näytä lisää
Yritys on vastannut
Received photo album a bit than normal schedule day. Quality is good. My family liked it. * Print and paper quality is good and compact * May need to improve the response time when designing the... Näytä lisää
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 93 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Your Customer Support Help staff did not understand my technical ptoblem despite me writing 2x. I wanted to remove the Singapore public holidays from my calendars but your IT system did not allow it. I wrote in but your staff does not understand English and did not help to resolve my problem.

Vastaus yritykseltä Optimalprint
I ordered book album for my dad, and he loves it so much! I’m so happy) delivery was super fast and in time! Im for sure order another book again
Order #19545360
Although it was nice to see my customised design printed on a mug, my experience was extremely disappointing. Having placed the order in Singapore on the Singapore website, my order was inexplicably sent to London to be printed, resulting in a 5-day delay in the stated delivery time. The quality of the print is decent but the white mug itself has a grey triangle spanning three-quarters of the lip of the mug (not included in my design!) Overall, it was a doubly disappointing experience as the mug is meant to be a meaningful gift for family. No one should feel apologetic to give a gift or have to reconsider giving it! Will not utilise Optimal Print again.

Vastaus yritykseltä Optimalprint
Happy with the album and it arrived fast as expected. Its affordable and The quality is good and clear! I might do another round soon! Thanks for this
Excellent quality photo products at great prices. They always deliver quickly, and I’ve been delighted with every order.
(SINGAPORE)
Made a cup for my aunt as Christmas present. Cup costs about 9 dollars after black Friday 50% off discount, however shipping is another 9 dollars so it wasnt much of a discount after all. Cup arrived in about 1 week, vibrant colours and boxed up with protective layer. Thanks!
Been using optimal print for yearly calendar and greeting card
Fast delivery and good quality
Easy to customise and design, and product was shipped in perfect condition so I guess the high shipping cost is justified.
Please do not order from optimalprint if you expect it to reach on time. I ordered a magic mug (heat changing) on the 13th November 2021. Few days later on the 20th November 2021, they emailed me saying that it was on the way. The Estimated Delivery Arrival was supposed to be on the 19th Nov - 24th Nov. So then I emailed them on the 26th Nov because my item hasn’t arrive and they said “Since the order has not reached you on time, to solve this issue faster for you I have now placed a free reprint. The reprint is set to arrive between: Fri 3 Dec - Wed 8 Dec” As of now, it’s the 28th November and I received another email saying that the order was “Confirmed” again and now the Estimated Delivery Arrival will be on the 3rd Dec - 8th Dec. So now I won’t be surprised if they actually reconfirm my order again on the 8th Dec. Please do not order from this company if you expect it to be on time or even receive your order lmao.

Vastaus yritykseltä Optimalprint
Unable for me to add in texts, find it limited or no options for me to improve the layout, textings, etc.

Vastaus yritykseltä Optimalprint
Loved the album received. Only wondering if a box can be ordered to keep the album in.
Very nice print quality. Really happy with the service provided.
Easy to use and their delivery n quality is great! Have recommended them to my colleagues
Love the final product and design of the place cards. It’s perfect for our wedding! Thank you!
Quality of card is superb. Reasonable price and fast service !
Good printing but the price was lowered right after i sent in my order. That was kind of disappointing as I ordered quite a few calendars for Christmas. My first time printing with optimalprint. Quality is good, but price-wise can be improved.

Vastaus yritykseltä Optimalprint
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