Optimalprint Arvostelua 

279
•
TrustScore 3/5 tähteä

2,9

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Bought a photobook and paid for express delivery. Item was late so requested postage reimbursement. Got stuck in a loop with their ai bot and had the chat auto-end without resolution half a d... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

1. Easy to order online in OptimalPrint Website like posting of photo and choices. 2. Excellent communication and fast responses through emails & updates. 3. All the funished product and packing ma... Näytä lisää

Saanut 1/5 tähteä

Agree with all the comments that this website is complete run by bots- bots on their website, bots on their Instagram. There is no way to contact them. Even when you are linked up with a human it does... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Received photo album a bit than normal schedule day. Quality is good. My family liked it. * Print and paper quality is good and compact * May need to improve the response time when designing the... Näytä lisää

Yrityksen tiedot


Yhteystiedot

2,9

Keskitasoinen

TrustScore 3/5 tähteä

279 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 93 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

2,9

Kaikki arvostelut

(279)

28 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

poor quality

quality is quite bad compared to photobook. the canvas finishing is v poor and cheap material.

12. lokakuuta 2022
Oma-aloitteinen arvostelu
Optimalprint-logo

Vastaus yritykseltä Optimalprint

Hi Finn,

Thank you for your feedback. We are sorry to hear that you are not satisfied with your order.

We'd love a chance to make this right but we couldn't locate your order in our system. Could you please contact us at https://support.optimalprint.com/hc/articles/360001447305 so we can assist you further or provide us with your order number by updating your review?

Sincerely,
Oscar
Optimalprint

Saanut 5/5 tähteä

Fantastic service and products

Fantastic service and products! Highly recommend Optimal Print. They use PayPal which made payments a cinch for me and plus they deliver to the countries which for me was important. Managed to send my custom calendars to France and India from Singapore. Hassle free delivery service. Keep up the great work OptimalPrint 👍 👏

6. lokakuuta 2022
Saanut 5/5 tähteä

Love their products

Love their products, excellent quality and workmanship on the canvas frames, the care they took with packing and packaging the canvas frames and posters for shipping. On our part, all you need is to find high resolution pictures, but older photographs I had with lower resolution turned out well. Moving forward, this will be my go to place for any prints required, especially for customised gifts. Thank you team Optimalprint and keep up the good work.

23. syyskuuta 2022
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Beautiful results but delivery is expensive

This is my first time doing a photobook. I was satisfied with the options available on Optimalprint. The layouts for my book were a little limited, but then it was the simplest book so I guess I couldn't expect too much. The book came within one week, and I was very very happy with the results. Great colours, fantastic clarity for my photos taken on my mobile phone. My only peeve is the original price of the book is very high. Without the 50% off, I would not have done this. And the delivery fee is too much as well. Perhaps have a self pick-up option. I would gladly order again at the half off, and with self pick up. Nonetheless, I am enjoying my photobook, and have recommended Optimal print to several friends who were quite impressed with the product.

16. syyskuuta 2022
Saanut 5/5 tähteä

Very good experience

Good GUI for building photo books. Easy to use and rogress can be saved.
Really good print quality and very fast delivery.
Will recommend and use again.

1. syyskuuta 2022
Saanut 5/5 tähteä

Canvas print

Tried once - loved the frame build and print quality. Will be ordering more! Genuine feedback here - thanks!

30. elokuuta 2022
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

5 stars for quality BUT…..

5 stars for quality, speed & delivery BUT while the frame is heavy duty and good quality, it was the most troublesome frame I’ve seen in my entire existence. Way too much work to put in the picture. Also the edges are super sharp. Handle with care or gloves. My gold frame looks very rose gold/copper too.

18. elokuuta 2022
Oma-aloitteinen arvostelu
Optimalprint-logo

Vastaus yritykseltä Optimalprint

Hi,

Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.

Our support team is available 24/7 here: https://support.optimalprint.com/hc/articles/360001447305, please let us know more details regarding your feedback and suggestions on how we can improve.

Kind regards,
Madalina
Optimalprint

Saanut 3/5 tähteä

Items not recd on time

The items for my order 22393093 is still not received. But under my order it shows it has been dispatched. There is no tracking shown to check. Have contacted live chat about the issue and was told it has been delayed and they will check and get back to me via email. Up till now there is no email from them.

Update: After the review above, they hv reached out to offer a compensation for shipping fee due to the delay. The items were received the next day. Hv adjusted the one star rating for the good service recovery.

17. heinäkuuta 2022
Optimalprint-logo

Vastaus yritykseltä Optimalprint

Hi Li Ming,

Thank you for your feedback. We're really sorry about this problem.

We're glad that you like our service despite the issue that occurred.

Thanks for choosing Optimalprint.

Kind regards,
Razvan
Optimalprint

Saanut 1/5 tähteä

Does not even print/deliver your order, do not use this company if you do not have the energy to keep msging customer service daily for updates

Ordered invitation cards on 4 July, with delivery date stated as before 12 July. On 13 July, products were still not yet shipped out. Contacted customer service to be informed the cards were NOT printed yet, and no one even bothered to inform the customer. The website promises fast shipping - but it's not true at all. After reading the other reviews, which I should have before trusting this company, I now realize they do this for many orders.

Now I need to find an alternative printing company that can offer express shipping and pay the higher price for that so I can get my cards delivered on time. Extremely disappointing. I have used many other printing companies with no issues, and wanted to try this as it was a new one. Now I know to just stick to the usual ones.

13. heinäkuuta 2022
Oma-aloitteinen arvostelu
Optimalprint-logo

Vastaus yritykseltä Optimalprint

Hi Shu,

Thank you for your review and for making us aware of this.

Could you please provide us the order number by updating your review, so we can check it and send you an email with the correct solution.

You can also reach us through our Live Chat support that is available 24/7: https://support.optimalprint.com/hc/articles/360001447305

Thank you for your patience and understanding.

Kind regards,
Razvan
Optimalprint

Saanut 3/5 tähteä

Feedback on Photo Books

Feedback on Photo Books, on mobile (Android), on home broadband wifi. Actually my wife experienced the same issues on iOS.

Good points are that you can select from Google Photos' *shared albums* (not possible in other apps). And the books are good quality and come WYSIWYG.

Bad point is the UX on mobile in general. Guys, rather than ask for feedback, just assign someone to create a Photobook on Android from a Google Photo album of 50/60 pics... and watch (in horror).

Most of what i'll describe are not UX issues but plain bugs. It's not about optimizing... it's about basic usability. If your PM is not aware of them, fire him. If you dont have a PM, then... that explains. Get one.

So:
After the general set-up (selecting an album and the photos inside, that part is ok) this is where the nightmare begins:
- moving pictures around often results in removing them from the album
- getting them back into the project is a horrendous experience. There are a few ways to attempt, but none of them work properly. You have to try many times, often just to get a single picture back in. It is such a mess that i can even explain how to do it
- the scrolling is laggy and often triggers the "change layout" button (in the view where you see all pages in a feed view)
- photos sometimes disappear from their page, showing the red warning mark. I'd say for no reason but it could be due to any of the above issues
- the Included / Excluded photo section is confusing. I was never able to bring an excluded photo back in. The photos that "dropped out" (cf point above) anyway didnt even show in Excluded gallery.
- YOU SHOULD HAVE an Undo function. There is so much anxiety in doing "the wrong move" with all the above, that putting together the final product feels like building a house of cards. A wrong move and you're in for 15min of trying to get that picture back in, and rechecking all your page layouts.

ALso, seeing the mobile experience was a complete and utter mess, i tried on Desktop - but my pics are on Google Photos and the link to Google Photos failed because seemingly your Auth mechanism is no longer supported by Google.

In short, the product seems to be suffering from massive neglect. Do you even have a Product Manager on it?

10. heinäkuuta 2022
Optimalprint-logo

Vastaus yritykseltä Optimalprint

Hi Steve,

Thanks for your feedback - we appreciate it. We will pass it on to the relevant department and hopefully remediate these issues as soon as possible.

Thanks for choosing Optimalprint.

Kind regards,
Razvan
Optimalprint

Saanut 3/5 tähteä

Delivery guy leaves parcel outside…

Delivery guy leaves parcel outside without informing. Could have send a WhatsApp message to seek permission cause there is washing by Town Council scheduled that day.

20. kesäkuuta 2022
Optimalprint-logo

Vastaus yritykseltä Optimalprint

Hi Wong,

Thank you for your feedback. We're sorry to hear about the delivery problem.

We have contacted you by e-mail to find the best solution for you.

Kind regards,
Razvan
Optimalprint

Saanut 5/5 tähteä

Love thebphoto books I made

Love thebphoto books I made! The app is a little glitchy from your phone and sometimes hard to see. Overall it was a good experience and can’t wait to make more

18. kesäkuuta 2022
Saanut 5/5 tähteä

To be honest I am shocked

To be honest I am shocked. Me and my wife were skeptical at first but decided to try. The book and all is simple but the print quality is amazing. We now are planning on printing the rest of our photos from our wedding. Delivery we had no issues with. Was delivered within expected date.

26. toukokuuta 2022

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