Optimalprint Arvostelua 

279
•
TrustScore 3/5 tähteä

2,9

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Bought a photobook and paid for express delivery. Item was late so requested postage reimbursement. Got stuck in a loop with their ai bot and had the chat auto-end without resolution half a d... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

1. Easy to order online in OptimalPrint Website like posting of photo and choices. 2. Excellent communication and fast responses through emails & updates. 3. All the funished product and packing ma... Näytä lisää

Saanut 1/5 tähteä

Agree with all the comments that this website is complete run by bots- bots on their website, bots on their Instagram. There is no way to contact them. Even when you are linked up with a human it does... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Received photo album a bit than normal schedule day. Quality is good. My family liked it. * Print and paper quality is good and compact * May need to improve the response time when designing the... Näytä lisää

Yrityksen tiedot


Yhteystiedot

2,9

Keskitasoinen

TrustScore 3/5 tähteä

279 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 93 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

2,9

Kaikki arvostelut

(279)

28 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 2/5 tähteä

disappointed

The photo book was meant to be an anniversary gift.
Expected delivery date was 24-26.01 according to optimal print.
According to DHL tracking on 26.01 it was only departing Frankfurt (to go to Singapore).
My anniversary surprised is ruined and I am very disappointed.

27. tammikuuta 2023
Optimalprint-logo

Vastaus yritykseltä Optimalprint

Hi Olga,

Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.

I apologize if there is a delivery issue with your order.

We have contacted you by e-mail to find the best solution for you.

Thanks for choosing Optimalprint.

Kind regards,

Rosana
Optimalprint

Saanut 1/5 tähteä

The delivery is taking longer like…

The delivery is taking longer like hell. When tried to buy it, it was stated the item will be delivered from singapore. Until now the item in Germany

27. tammikuuta 2023
Optimalprint-logo

Vastaus yritykseltä Optimalprint

​​Hi Sunil,

Thank you for your review and for bringing this to our attention. Please know that your feedback is important to us and we take matters like this very seriously.

We have contacted you via email and looked for the best solution for you.

We appreciate your patience and understanding.

Kind regards,

Anne
Optimalprint Support Team

Saanut 5/5 tähteä

Great quality printing

Great quality printing, fast delivery, responsive customer service. Very pleased with my calendar. However, online design tool is a bit glitchy, requires some patience!

9. tammikuuta 2023
Saanut 5/5 tähteä

I’m super impressed with the delivery

I’m super impressed with the delivery. I Didnt understand how to use it actually but just winged it. I didnt knkw that we could change the colour of the book. Will definitely buy again if need!

14. tammikuuta 2023
Saanut 4/5 tähteä

I would recommend!

I've recently print a canvas, a poster and a photobook. I am satisfied with the quality of the print. It would be great if more features can be allowed in the software used to create the photobook, like inserting stickers, or inserting and positioning text on the photos. What I like about this company is that the annual subscription includes unlimited free shipping, which really helps save money! Delivery was fast too!

20. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Colourless

very disappointed with the Canvas received today, the colour of the photo printed on the canvas is very faded off, very bad printing, wont recommend anyone to do any printing from them, wasted money and yet cant display your photo canvas at home due to the extreme bad printing.

6. tammikuuta 2023
Oma-aloitteinen arvostelu
Optimalprint-logo

Vastaus yritykseltä Optimalprint

Hi Edmund,

Thank you for your feedback. We sincerely apologize for the inconvenience this may have caused you.

We'd love a chance to make this right so we have sent you an email to resolve the issue.

Sincerely,

Vince
Optimalprint

Saanut 5/5 tähteä

Great experience

Great experience. Created customer Holiday Cards using their website - easy to use, logical. Cards came in a few days. Very high quality printing on heavy stock (I upgraded to glossy finish). Envelopes were also good quality. Will use them next year.

6. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great! liked your end product.

Received photo album a bit than normal schedule day. Quality is good. My family liked it.
* Print and paper quality is good and compact
* May need to improve the response time when designing the album
* May provide plastic cover like book cover to protect the album.
* After selection of photos application can provide template to render automate instead of single photo on each page.

30. marraskuuta 2022
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Passed Deadline, nothing received, no help rendered.

Painful experience. Made my orders 1+ week in advance and expected a delivery as they have indicated within Singapore to be 2-5 business days. Worst mistake ever. Item status was stated as delivered but did not reflect at the delivery vendor. Upon daily check in (due to urgency and importance of the items), they were not able to provide any assistance or support to help w the push for an update, insisting to wait until the deadline was missed. So here i am, with a missed deadline and nothing on hand. and I receive a system operated reply to wait again. if that was the case, please do not indicate inaccurate lead times to mislead consumers. To think i even wanted to sign up for a Plus membership if the experience was good. Alerting all future consumers, i hope you have a better experience than me and take a risk that is worth your while.

17. marraskuuta 2022
Oma-aloitteinen arvostelu
Optimalprint-logo

Vastaus yritykseltä Optimalprint

Hi Ashley,

Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.

Our support team is available 24/7 here: https://support.optimalprint.com/hc/articles/360001447305, please let us know your order ID so we can locate your order and the team can help you further.

Kind regards,
Madalina
Optimalprint Support Team

Saanut 5/5 tähteä

Good quality

Good quality, love how we are able to upload guest names and it will be printed on the cards. Very fast delivery!

9. marraskuuta 2022
Saanut 5/5 tähteä

exceeded expectations

I was disappointed when the expected delivery at check out differed from the expected delivery at the start of placing order. However, they eventually exceed my expectations and had my order delivered on the actual day that it was needed so that i could gift it on time. Good value for what was ordered.

29. lokakuuta 2022
Saanut 5/5 tähteä

Excellent hardcover photobook

Ordered a hardcover photobook and the whole process was very smooth. The online platform for designing was simple and easy to use, just drop in the pictures and adjust -- very intuitive. And the payment was fast and problem-free as well. When my photobook was dispatched I received an SMS to update me, and I received it at my doorstep via courier a day later. All in all it took 7 or 8 days from my order to delivery. The best part is that the photobook quality was excellent! Clear and bright pictures. Looks even better than on the screen. 2 thumbs up!

4. marraskuuta 2022
Saanut 5/5 tähteä

Happy Purchase!

The first batch of card was not sharp due to the file not being it’s original. But the company gave us another chance to redo and reprint. Super happy with the second batch of cards when I receive it! Thank you optimalprintsg 😊

5. marraskuuta 2022
Saanut 5/5 tähteä

SUPER LOVE IT

Chanced upon Optimalprint whole trying to get my wedding album printed. The whole process was such and breeze and I LOVE IT so much!! They have a fuss free drag and drop system to get your photos uploaded in the album that you want to make. And I get to arrange my photos and have a preview of how it would look like! Love the special feature of adding my own captions too!! Delivery was a surprise cause it only took a week for everything to be done and delivered! Very very impressed with the quality of the booklet and pages for the price paid too!

22. lokakuuta 2022
Saanut 5/5 tähteä

Great quality

Great quality. Fast delivery as they are based in SG. This is my 6th time purchasing a photobook for my colleagues, Optimalprint never fails me. This round ordered 15copies and it's all in good condition. Their platform is user friendly too. Highly recommended 🤩🤩🤩

21. lokakuuta 2022

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