One Direct Insurance  Arvostelua 

Got through to the chat quickly and the agent Shanice helped me with my enquiry. All resolved within minutes. Thank you.

Excellent online service! Shanice in particular was very helpful via the chat and sorted all my direct debit changes instantly. Very thankful!

I connected with Shanice to correct a minor error in my insurance statement of facts and she sorted it out for me immediately and with no fuss. Great service Shanice - thank you.

Chat with Joe B from One Direct was very helpful, quick to reply, knowledgeable and reassuring. Many thanks

Joe B has been very helpful with all my questions regarding my policy quotes. Thank you so much.

Excellent service answered straight away on live chat although it was only a simple thing the fact that it was dealt with in literally 2 mins and there were no issues at all I’m very impressed

Hi spoke to joe, lovely man, very helpful. He sorted my change out instantly. 5 star.

Very quick and easy service from Shanice B on the live chat to provide all the information I required.

Had a minor issue with access to documentation resolved via online chat with Joe. Was quick and easy. Good service.

Very quick responses and clearly not an AI service (I think).

I had a conversation with Joe, as I am new to One Direct.
He answered my questions immediately.

Shanice from the customer services team was so helpful and responded to my enquiry efficiently and without any fuss.

Shanice was excellent, very professional and dealt with my issue very efficiently.

Live chat with Shanice resolved an issue that I had with the online portal. Resolved it quickly.

Shanice was really helpful and sorted my query for me in the chat.

Great! I was just about to sign up with One Direct Insurance, needed to contact them. Chatted online to a most friendly and professional agent, called Shanice. She was prompt and polite in her answers, and really knowledgeable about my questions. A wonderful start to a new car insurance company, thank you Shanice for your attention and patience.

Shanice was very helpful and quickly sorted my issues with the customer portal. Thank you

Unfortunately the sale of the car had fallen through,so I had to cancel my policy straight away
Shanice sorted my predicament out straight away in a very professional manner

I took out a policy and didn’t realise I had missed cover for commuting to work . I did the live chat and spoke to Joe . He very quickly sorted it out for me .
The whole process was very easy .

Joe was very helpful at changing our insurance on to a new vehicle after problems with many other companies