One Click Insurance  Arvostelua 4 849

I eventually used the chat line, to not renew my policy. Age related, and not just the Vehicle.
I was assisted by ALYSSA M.
Completely Professional and sorted in a few minutes.
THANK YOU SO MUCH
Brian James Kane.

I was happy with the service I received by the member of staff who was very helpful and informative

Good answered questions quick

BH1
Was very helpful he told me about another two services that are very helpful to me and I’ve added on to my insurance all in all im very pleased with the service

I've received my invitation to renew, and to be fair, the price is good. I've had to wait in a queue to speak to someone though, as their email that informs me of an "invite to renew" only contains a link that shows my current policy. The renewal isn't actually due 3½ weeks, so I won't be paying to renew until at least the 1st of next month, but I seems there's no link to the renewal offer, and on the day I wish to pay to renew, I'll have to queue up to have a text message conversation again.. Price good, just too much hassle. Oh, and auto renew is very sneaky (only found out about that today during our text chat).. That will probably be the reason I choose to pay an extra £14 with a competitor.. I just feel auto renewal is very sneakily added, and they could easily just send an email reminder instead

Very reassuring and helpful

Contacted them 5 times now really not happy, all I want is an update on my home existing claim, which I submitted 9th March heard nothing at all. Tried to access portal it was saying my details were wrong. 1st chat advisor gave me a number to call its the new claims only line it states this at beginning of call and yes I have been through all the options, all for new claims only. 2nd chat advisor said she would send me link and that would log me straight in portal, she checked my details said they were all correct- never received link. 3rd chat advisor sent me link logged in, but when I clicked on link, it asked me to log in again then said my details were wrong again. 4th chat advisor sent me link again same thing happened again Tried 3 times, then he gave me same new claims telephone number again. Then filled in complaints form only to get a reply saying i have contacted wrong company from one click. My policy is one click my direct debit is one click so how the hell have i contacted wrong company when your email reply says one click. Sorry but im on cancer medication which makes me nauseous and tired most days and this is really stressing me out im going around in circles when all I want is an update on my claim

Very satisfied quick and easy

Sienna (SM6) was very knowledgeable, professional and helpful .

No email address, no contact number, long wait for chat and got nowhere!

Currently waiting for over an hour for policy confirmation following confirmation of payment.
Live Chat Bot is over 10 minutes wait.

Although my enquiry did not lead to the outcome I was looking for, LG3 was extremely helpful, courteous and professional throughout.

Have used this company for several cars and always excellent support with time to listen and help as much as they can. Would recommend!!

9First of all very dissapointed its on line chat only but having said that .They matched alternative quotes I'd had so OK. Ps1 was very good still waiting for confirmation of conversation on line and new reduced price for policy now I've left a review it won't let me submit now I have doubts

This is for Elizebeth EW2 a credit to the company,
Very well done.

Didn't listen, tried to charge me for cancelling/requesting a quote for "My Policy" Told them what cost I had been quoted and went on to try and sell me one that was £150 more expensive based on Monthly payments that I never do and then said +£25 was best they could do "Do I want to go ahead) Unreal experience of 30+ Mins on chat room

I had trouble saving changes online so I turned to the Chat to an Agent option. Sara was extremely efficient and helpful

Helpful and knowledgeable