Octopus Energy for Business Arvostelua 

I've only given you 3 stars because (as it turned out) your online system for changing tariffs didn't work properly.
I was suspicious that it hadn't worked properly so I called and I have to say that Joseph's help was first rate and definitely worth 5 stars. He tried to help, established that he wasn't able to, and so undertook to find the answer to the problem and get back to me the next day. And he did exactly that, with my issue sorted out. Excellent, and how refreshing to get through promptly to a human being. Just a pity the system didn't work properly in the first place.

Very quick to get my switch over, very happy how it was handled.

I am very happy with octopus energy
Very happy with all the quick responses, polite and patient couldn't ask for more

It was a good result but tbh the waiting time and I had to ring to sort it out so maybe octopus need to look into checking updates to make sure they are done correctly before a customer has to contact to resolve the issue

Had an issue registering online. Managed to get through to an advisor quickly, issue resolved and new account set up with no issues whatsoever. Call handler was polite, clear and ever so helpful. Checked all details, costs and thoroughly explained everything.

great service

We had a Smart Meter fitted in April of 2025 and it has never worked...!!!
After over a year of broken promises and 4 hours each month rectifying grossly over "estimated" bills, we managed to speak with a FANTASTIC Octopus representative, Sarjana who not only listened but actioned her promises.
The situation now has a course of action and hopefully will be resolved soon with a new Smart Meter installation.
Sarjana has been the defining factor in getting something done and for that we are MOST grateful.

The issue was easily and amicably resolved.

Moved the electricity supply for our village hall to Octopus as they offered a better deal than our current supplier.
Called and spoke with Herry, who was very helpful and sorted everything out over the phone, including putting through a referral discount we had.
Hadn't expected to pay a one month equivalent security deposit, but that will be credited back to our account in the following months.

It was a very refreshing change to immediately get through to a real person. Absolutely brilliant. Karen could not have been more helpful. It was an amazingly stress free and very reassuring experience.

Always a pleasure talking to your agents! Very helpful as always!!

Seb was professional

Fast and efficient service.

Prompt and friendly response to my concern about the rapid increase in my direct debit led to an agreed reduction.

Process was smooth, answered all my questions, very helpful.

I have been with Octopus for many years now.
As far as I am concerned all Octopus staff/customer service are fantastic. All queries/questions are sorted straight away and certainly within 24 hours.
Keep up your great work.
Thank you.

Really helpful and knowledgeable

Tom in customer services was very helpful, swift and got our company set up to switch to Octopus from January 1st 2027.

Great customer service - professional, knowledgeable and (as a company) compassionate.