Octopus Energy for Business Arvostelua 

Brilliant Customer Service. Solved my issue within minutes.

Liv was so helpful in getting me to change over suppliers to business octopus. She answered every question and came out with a much better tariff than my current provider and as I already had a domestic supply with Octopus I got a nice bonus thrown in so am very happy to be with a good company.

Fast connection to customer services. I only waited a few minutes on the phone before Sunil answered. Sunil was very polite, helpful and patient.

I was speaking with taz today and she helped me out a lot. Really recommend I was very happy with the service I received and the advice I was given

Very helpful, explained everything I need to know, fantastic service as usual.

Zain dealt with my query quickly.

Just spoke to Sunil to renew my new contract he was so nice and helpful. Iv been with octopus for many years and I really like them.

Sunil was very helpful and professional. It was a technical issue outside of his control regarding a meter reading that the system could not accept.

Quick return to a email I sent about a mistake I did with late referral code but still excepted it and got a £50 credit 👍

Really helpful. Quick processing. Clear explanations. Great service!

Armand resolved my issue swiftly with no need to chase.

I had an issue this morning with regards to the phone calls that we have been receiving from people claiming that they were from Octopus. Sunil dealt with my phone call and reassured me that we were
doing everything correctly in dealing with these people. I found Sunil extremely pleasant and helpful and the follow up email from him was much appreciated. A very helpful member of your team.
Thankyou.

Prompt response from Ekraam as always.

Really helpful, explained everything to me really clearly. Thanks so much!

Best company to deal with , great staff and customer services

My business energy account was previously with BULB before Octopus took over. I had a long standing significant dispute with BULB regarding their billing practices and lack of usage data. I had an Ombudsman decision in my favour but Bulb failed to put in place the remedies and could not produce an accurate bill. I had spent hundreds of hours trying to sort out this account as it was put in and out of collection with constant threats and accusations I was trying to rip them off and yet they could not and would not fix the problem. Octopus took over the account and after going through the dispute with several agents, Ahmed took over resolving the account. As you can imagine I did not have much faith he would resolve it as my experience had been an agent would pick it up and try to resolve it, see they could not do so easily and put the whole thing into collection-- and around we would go again with the collection agent reading the Ombudsman decision and kicking it back again. Repeat. But Ahmed did not do this. He resolved the account like BULB should have done 5 years previously. He was polite and followed up. The account has now been regularised and it is an enormous relief. I am so glad I can focus on my business rather than the billing practices of BULB. Thank you Ahmed and Octopus.

So happy with switching to you guys - Jordan went above and beyond to make the switch smooth - he continues to support us too,

Amazing to deal with a human :)

Moving my Cricket Clubs energy supply to Octopus was effortless. Jamie-Lea was very professional and clear explaining all the options available and what additional technical changes that would be required. Octopus are more competitive on a number of counts against alternative energy suppliers.

Paris listened to our problem and signed us up straight away quickly and efficiently. It only took a few minutes and we were all ready to go.