Nzblooms Arvostelua 

I bought a sympathy bouquet for my cousin, but they arrived with browning leaf tips and the roses were far too open, also browning a little.

I emailed NZ Blooms the next day, but because I used their order-notification email address it wasn't received. My second attempt was inadvertently sent to NZ Bloom... a totally different company. They let me know they have received many similar emails complaining about NZ Blooms, and told me they are not a NZ founded company.

When I finally made contact with NZ Blooms I asked them to send a fresh replacement bouquet. I sent screenshots of my previous emails showing the dates, to prove i had tried to email the very next day. They responded with a template email saying they can only address complaints lodged within 24 hours.

Wish I had checked out these reviews first!

No delivery a week after the scheduled date, no customer service response at all.

Well, where do I start! Ordered flowers online from Australia on a Friday evening. Gave instructions to deliver Saturday 11.30 (happy a delivery anytime on the Saturday). They sent them from Auckland to Gisborne by NZ Courier. Delivery will not make it ontime obviously because of the long drive there. Instead the flowers arrived in Gisborne sometime late evening then went into storage till Monday. I left instructions to ring a NZ phone number, my sister. You would think they would ring a local florist to have them delivered same day but nope. Nobody thought to do that. Nobody thought to ring me, nobody thought to send an email or text. Flowers arrived on Monday for my niece that graduated on Saturday. She does not live in Gisborne she lives in another city but had her grad there. She did not get her flowers. After to and fro, to and fro, ringing customer services, getting hung up on I finally got through. I finally got a reply after sending an email through on the Thursday because non of those emails on their website are contactable. So what they offered was not my money back but a $30 voucher to buy more fricken flowers! Heck, what the heck! Don't use these guys. My order was $130..it never made it on time and the flowers were wiltered. Fresh my A**, Sameday deliver my A***.

Absolute scammers! This is an Indian company set up to scam people out of their money. The pictures on their website are fake. Do not give them your credit card details!!!

I needed flowers delivered the same day. Put in my order before the cuttoff. 2 hours later got a call from a +1888 (North American?) phone number and they explained the courier couldn't deliver the same day. I thought I was ordering from a local company. It's not. They agreed to refund my order. 5 minutes later, got a phone call from the same numer but a different person who was unaware that I had already been contacted. When I told them I had already requested a refund they made me wait on the phone while they checked that they would in fact be refundng the order. This was a total waste of time. I will stick with my local florist in future.

Awful experience. Don't fall for their website. They are a scam.
They have no good route for communication and will not provide an invoice, order confirmation, or delivery details. I have no clue if the product is being prepared or delivered.
I have demanded a refund and have received no acknowledgement.

TERRIBLE BUSINESS. DO NOT BUY.

What a total let down, flowers arrived a day late,nothing like the flowers ordered, piss poor customer service from some woman who just didn't give a toss,rude and impolite, my star rating minus 10 ,never use them or bloomex,same scammers

Ordered at 9am well before the 1pm same day delivery cut off and flowers did not arrive that day have a tracking sent at 4pm they had been picked up by courier not even in the same city. Would not recommend!

do not use. i wish i read this page before using them. my good friends dad died and we tried to send flowers. i dont think they made it?? i am afraid to ask my friend. no correspondence from NZ Blooms. Email doesn't work, the chat bot doesn't work and the phone number doesn't work. Now getting multiple SPAM emails and IT service tickets

Very bad service! Ordered same day delivery before 1pm cut off. However the company fails clearly inform people that the flowers will only be delivered at 9 pm which is when they were delivered for my mum in the dark outside. Please inform your customers clearly about the residential delivery times when ordering instead of hiding it in your delivery policy which no one sees before purchasing! Will not be ordering here again!

They did not deliver to my mother who was in hospital. They are a scam

Absolutely digusting and pathetic excuse for a business.
Absolute scammers.
I placed an order for same day delivery but then recieved notification that it wouldn't be until the next day. This did not suit so I cancelled the order half an hour after placing. As per the website free cancellations when cancelled within 1 hour of cancellation. I called to cancel this but was met with hosility and was hung up on 3 times. I was also told phone calls are recorded and asked fpr a copy as I had no warning calls are recorded (I think thats a lie) and I was told it was already packaged ready for the courier yet had no tracking number and it was literally half an hour afterplacing that I cancelled (so again another lie).
After multiple emails I was told I couldn't have a refund that they would hold it for anoither order for future use "in good faith". Absolutely not. They tried that line twice and I have recived an email saying it has been refunded but there are no funds in my account ergo another lie.
This is a comp[lete scam and was a complete nightmare.
Also to add I ordered through nz blooms yet all the communications and links in emails took me to another website "bloomex" dodgey af!

I would rate lower than 1 if I could! Completely disgusted. Really shitty customer service and no flowers after I ordered 5 days ago to be delivered today for my partners birthday. Do not order from this company, they are absolutely useless.

Awful experience and wished I had read these before purchasing.
Had flowers delivered as a birthday gift to a relative in New Zealand and they were shocking. Nothing like I ordered and NOT supersized as requested. Emailed and had a response saying it was the correct order and refused to refund then ignored any messages. My bank got involved and refunded me. Do not order from this company as they are the worst!

Ordered the hugs and kisses II bouquet, delivered the next day. Flowers were completely different from what i had ordered. Email address and replying to their email that they sent bounced back. Rang them twice to get new email address for complaint. Send photos of what I had ordered and what I had received with complaint. They ask for the photo of the flowers again. Send it again. They respond to say that the flowers met their policy and it might be the difference from the colours on my monitor opposed to real life so they won't be doing anything more. They apologised for leaving off the card which I hadn't written or asked for. I wish I had found these reviews before spending money with this company. So disappointing.

The whitest experience I’ve had online for a while , still waiting a refund after being lied to about same day delivery, requested refund 3 times and kept being told they would send it anyway. Highley recommend you don’t use them and I would suggest the commerce commission look in to this scam

Flowers were wilted and squashed. Same day delivery paid for, but did not arrive until the next day. 0/10

Soo ..... I ordered some flowers and card for friend in NZ ...... I live in the UK.

And after ordering I read all these bad reviews. My heart sank.......

I didn't receive a confirmation email

Their chat bot is completely useless

But the flowers and card did turn up. The flowers actually looked really nice and the card contained the correct message.

So yes this is NZ Blooms only positive review so far!

I didn't even want to give this company 1 star. I paid a lot for deluxe size bouquet of flowers. It was the most disappointing bouquet I have ever seen for $132.20 plus courier. The message was printed on A4 piece of paper and had spelling mistakes. It looks like someone bought them from the supermarket for $25 and marked it up. A supermarket bouqut would be better. I wish I could attach a picture here. It fitted into a small glass 300ml milk bottle. No nice greenery added either. I sent them a message and they emailed back on a no-reply email and said they checked the order and photos and said it was correct. What joke!! Do not use this company. I wish I checked reviews!!

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES! They are an absolute scam! I ordered flowers for same day delivery, they still have not arrived. I've had a message from NZ Post to say "the parcel" has been picked up and will be delivered by the 27th Feb (4 days after they were ordered). I can just imagine what state they will be in if they ever do arrive.
Impossible to get in touch with any customer service to follow this up.