Melsflowers Arvostelua 

Do NOT use this company. Classic flower broker trap.
Ordered flowers for a time-sensitive delivery, only to get a phone call saying they couldn't fulfill same-day delivery after I paid. When I immediately asked for a full refund, they refused and offered a ridiculous 20% refund plus store credit for a service they failed to provide. Complete scam. Avoid at all costs — I've had to file a bank chargeback to get my money back.

Ordered flowers for delivery to friend in hospital, didn't deliver on day specified. The courier called my friend the following day and established she had been transferred. I contacted them on 23 June. After 5 emails and 2 phone calls, they responded on 1 August and wanted to charge me extra to redeliver. When I said redelivery was not possible because having spent nearly 5 weeks in hospital, giving them ample time to redeliver their original failed delivery, by the time they responded, my friend was off travelling again. They then refused a refund. After much argument I raised a PayPal dispute and got the refund. Mels Flowers are part of Bloomex. Dreadful service and no taking responsibility for their error.

Ordered and paid $112.90 for advertised 50 roses deluxe. Was delivered in a brown box, only 11 by Star Track! I could have gotten a better deal from Coles or Aldi! Contacted Mels Flowers. They said they can't do anything! Such a rip off! Misleading, false advertisement and extortion.

I would strongly recommend avoiding this company.

I ordered flowers for a friend in the Northern Territory and paid in full. After taking my payment, I was contacted and told flowers could not be delivered to the address. I was offered either a hamper or store credit. I specifically declined the hamper, and because I needed the gift delivered to the NT, a store credit was not suitable.

The company then emailed me confirming they would still send the flowers and refund my delivery fee. I accepted this solution.

Instead of the flowers they promised, my friend received a small hamper containing only four inexpensive grocery items (Vita-Weats, a small packet of Pringles, biscuits and crackers). This hamper wasn’t even listed on their website, and it was never something I agreed to purchase. To make matters worse, my friend couldn’t even eat some of the items due to dietary restrictions.

When I contacted Bloomex to explain that they had not supplied what was agreed, they initially refused to provide a refund. Only after I continued to pursue the matter did they offer to send flowers after the fact. By then, the special occasion had already passed, and I had completely lost confidence in their service.

The biggest issue wasn’t that something went wrong it was that the company made a written promise to send flowers, failed to honour that promise, and then expected me to accept a completely different product instead.

Unfortunately, after reading other customer reviews, my experience doesn’t appear to be unique.

I cannot recommend this company based on my experience.

This is an absolutely shocking business. Flowers were delivered late, missing the anniversary date. What was delivered was nothing like advertised. Do not buy from this company. You are better off buying flowers from a petrol station.

Flowers delivered four days after they were supposed to be.
Packed upside down in box and totally dried out. Dead
The recipient had already left for the funeral.
Operator said they had talked to the recipient- lie.
Offered $20 or $35 credit on a $109 order.
DO NOT USE THIS COMPANY.
Service totally poor.
Product absolutely pathetic.
Also misrepresented on Google search. Said they were located in a place that they definitely weren’t.
Do your research. Find a local florist.
Support local business not these scammers

Ordered flowers for my daughter’s graduation delivery didn’t show up and at 5 o’clock that day received an email stating that she wouldn’t receive them until the following week she still not receive them. Poor service no response no refund.

. Absolutely disgusted with the service from Mel’s Flowers Australia. I spent NZ$100 on sympathy flowers for someone going through a difficult time. After waiting three days, I was told they could not find a local florist to complete the delivery and was offered a “gourmet gift hamper” instead.

I was shocked when it arrived. The hamper contained a few basic snack items that looked as though they would cost less than NZ$10. It was completely inappropriate as a sympathy gift and nothing like what was advertised.

This was not only disappointing, it was embarrassing, especially given the circumstances of sending condolences. I feel completely misled and would strongly advise others not to use Mel’s Flowers Australia for flowers or gift deliveries.

Zero stars. Do not support this company with your hard earned money. The product they show you online is a beautiful arrangement of freshly cut pretty flowers and greenery. What is delivered is a drooping bunch of weeds from a cow paddock. After numerous complaints from myself and emails back and forth they blocked my emails. I approached them again differently and was offered a $20 store credit. I paid $97 originally, which was to include a card (no show) and extra charge for same day delivery (arrived 7.00p.m.). I am so totally disgusted with this company and their inferior product.

0 stars.

Product and service paid for but not provided.

Refusing to provide refund.

Reported to the authorities.

One star is too much. Dreadful, dreadful service. Ordered a floral arrangement/hamper for an 80th birthday gift for 30 May - arrived 3 June. It was an'OK' bouquet of flowers, a packet of water crackers and an empty jar. The recipient didn't know how to respond. I have been in continual communication with this mob trying to rectify the situation. There have been many messages saying it will be fixed.......... waiting! 28/07.......waiting! 'Oh, we are out of stock' ....... of what? Water crackers? Empty Jars? Outraged after a month of trying to be reasonable I finally got onto a human who treated me like a fool. Nearly two months now so I'm finally letting loose however I can. I wish I had seen the other reviews because they are damning. This is one shonky dog - stay clear.

Absolutely rip off, should be zero stars. Took my money then stated flowers couldn’t be delivered due to a logistics problem, please!
Never heard of flowers unable to be delivered due to logistics!
Shame on you

FIND ANOTHER FLORIST. I wanted a local same day flower delivery to Bowral. I received an email saying a) it couldn't be delivered as it's outside the delivery area! b) not same day! and c) not the same flowers I selected! I called to discuss this with them and all they do is put me on hold and will not talk to me. I have called 12 times, spoken to 5 people, written 5 emails. They refused to cancel and refund. They’ve ignored their own refund policy and make up what they can/can’t do. Reported to Fair Trading and ACCC. Scam artists in my opinion

Ordered an arrangement 2 days out from the date required on their website. I should have read the previous reviews. I would NOT have used this florist if I had.
Flowers were not delivered until after 6pm, do they use UBER as their delivery agent ? Does the courier driver have a day time job elsewhere hence only able to deliver early evening?
The arrangement looked nothing at all like the arrangement advertised.I feel that this site has hijacked photos from a legitimate site and is using these purporting that this is what they offer. Wrong!
If I could have I would have given a score of 0.
I spent nearly $120.00 which was an upscale price. No where can I see the value. A very misleading website.
It would be a good thing if this site Trust Pilot had the option of adding photos so that the misleading by these people could be seen. To be honest,I am disappointed in myself that I made a mistake in choosing this so called florist.

I was hung up, flowers should have been delivered two days ago! So I have no idea when my flowers are going to be delivered.

I’m so angry and the service is disrespectful and not ok!!

Ordered 10th July delivered today 21st July!!!
Nothing like what I paid $60.81 for., one rose, not fresh, and some cheap filler flowers
When trying to email the company get automated AI reply!
Rubbish!!!

WHAT RUBBISH. WISH I HAD FOUND THE REVIEWS Before I ORDED. GOOGLED A LOCAL FLORIST AND A FEW POPED UP FOR THE AREA. PLACED AND PAID FOR MY ORDER. GOT A CALL THE NEXT MORNING, DAY OF DELIVERY AND THEY COULDNT DELIVER TILL THE NEXT DAY. THIS COMPANY IS UNCONTACTABLE AND ALL BLOODY INDIANS!!! Have reported them to the ACCC. Bloomex and Mel’s florist who is based in Homebush and all under the same number. SCAMMERS!!!!

This cheeky company asks for a $ tip ?! Birthday flowers took five days to reach recipient who lives in a suburb between Brisbane and the Gold Coast , I asked for a refund and were told they were in transit . Not good enough people

Would rate a zero if there was an option to.
I ordered the blue hour flowers deluxe size on the 2nd of July for next day delivery. Flowers were sent on the 3rd and received on the 7th of July. They were 2 x small half dead bunches of pink roses. Absolutely nothing like the picture online. I received emails stating my order from “Bloomex” was on the way, where I thought I had ordered from Melsflowers.
I received an email regarding that the order ‘did not meet the required delivery zone’ and they would substitute the flowers or add a gift of same value, which was a box of cheap biscuits and no flowers.

Would not recommend. Please do not waste your time with this scam of a business running under two names.

Avoid at all costs. Couldn't deliver on time ( a whole week late when queried where the flowers were!) and when you cancel because they couldn't deliver on the day you wanted they charge you a cancellation fee.