Nzblooms Arvostelua 

Zero rating actually. Last Saturday @ 7am I rang Blooms thinking they were a small florist shop in Mt Eden, Auckland to send flowers to Davis Funeral Chapel, 109 Foninion Rd, Mt Eden, Auckland. We were meant to fly to my partner John’s dear of 70 years friends funeral on the Sat from Christchurch but as I’d just come out of hospital my Doctor advised I was unfit to fly, John is unable to travel on his own. When I placed the order $167.06 total cost it was ONLY on the understanding, which they promised to have them with Davis Funeral Chapel by 11.30am that morning. They didn’t arrive & Davis Funeral staff advised me I’d need to redirect them to 400 St John’s Rd, Meadowbank, Auckland where the funeral was taking place @ 2.20pm. I call Blooms, 14 times 1/2 wat through the call centre conversation they cut me off. They also cut the Funeral staff off 4 times as they were trying to track them down as well. Eventually, 15th call centre lady called Annie said she was on the phone to the courier to redirect him to make sure he went to the Meadowbank address by 2.15 & told me not to cry as I was pretty distraught by then. The flowers. Ever arrived, the incredible Davis Funeral staff waited there way after the service & internment until 4.30 (4pm Blooms say is the latest they’d ever deliver flowers). They never arrived. When Davis Funeral staff called them Blooms call centre advised they were going to email me. I’d asked numerous times, before getting cut off for a full refund but they took our money & won’t reply to me, nor email has ever arrived.
I’ve gone on their chat line but all I get is ‘we will get back to you shortly’!!!
Where do I go from here? There doesn’t seem to be a phone number for the accounts department of Blooms. It’s the worst experience, and the most upsetting I have ever experienced in my 70 years and in Johns 81 years. Those flowers were important to us, important that Johns friend of 70 years who he used to flat with, ride motor bikes with, he would visit us in Christchurch and the 2 old friends spoke with each other every Sunday. But WHAT CAN I DO, HOW CAN I GET HELP, OR GET THROUGH TO A STAFF NEMBER AT BLOOMS THAT WILL TEFUND OUR MONEY. They can never fix the anxiety & sadness we experienced by their lack of care, total lack of service and NO FLOWERS.
UPDATE: I HAVE MADE FURTHER ENQUIRIES AND SPOKEN TO OUR BANK, THEY ADVISED ME THAT THEY HAD ABOUT 20 CALLS ABOUT THIS COMPANY RE MOTHERS DAY FLOWERS ORDERED AND NOT ARRIVING. THE COMPANY HAS NOW CHANGED ITS NAME TO BIX NZ FLOWERS AND GIFTS AUCKLAND. I HAVE BEEN ADVISED ITS AN INTERNATIONAL FRAUDULENT COMPANY THAT SCAM PEOPLE. PLEASE DO NOT FOR YOUR FINANCES AND HEARTBREAK USE THIS COMPANY.

Order flowers from uk for my friends birthday who lives in New Zealand. Spent £80.00. The flowers were never delivered and the company does not respond to messsges and emails
Wish I read reviews first!!!

DO NOT USE THEM.
NOT BASED IN NZ, OFF SHORE SOMEWHERE.
The worst flower company ever.
DO NOT USE THEM, never delivered $120.00 bunch of flowers.
DO NOT USE THEM
No responsibility, No customer service, It took 5 phones calls & many reference numbers later, in the end I wanted to choke myself!
DO NOT USE THEM
DO NOT USE THEM

They still haven’t delivered flowers for my daughter’s birthday which I ordered over a week ago. Shite service don’t use them

Paid for express order for next day or so. Delivered in a courier box almost a week later with some flowers falling apart. Have complained multiple times but nobody will respond.

Wish Id seen reviews. Dont buy from here!!!

DO NOT USE - Absolute scammers.
Charged extra for same day delivery. Called to confirm will be the same day - confirmed by them. Arrived 5 days after collection. They would have been dead by the time they arrived.
I was offered a 10% refund and a $20 voucher after spending $160.00
After reading all the other reviews, this company needs to be investigated.

Did not supply the flowers as shown in the photo. Major rip off do not trust at all, flowers were a quarter of the size when the actually arrived compared to the online photos . Paid$150. Very very disappointing

Same as everyone, flowers were poor quality, didnt arrive on date required even tho ordered 3 days in advance. Didn't respond to email. Avoid!!

Wish I had checked reviews before placing order. Flowers were wilted and had significant delay. I contacted customer service 3 weeks ago and have had no response.

We placed an order for delivery on 18/05 for a sick colleague, and the experience has been extremely disappointing. There was no communication that the delivery wouldn’t happen — we were only told after the fact that the item was out of stock and asked to choose something else. We did so, yet the service still couldn’t be provided.

We then requested a credit, and were repeatedly told it had been applied, but nothing ever happened. Now we’re being told our company has “store credit”, which we cannot use. The lack of clarity, follow‑through, and customer care has been incredibly frustrating.

We were simply trying to support a colleague who is unwell, and instead we received poor service at every step. We will not be using this company again.

If I can give no stars I would. The crappiest bouquet that cost $180 that probably came from a supermarket. I paid $25 for same day delivery that arrived the next day. Crappy customer service. Avoid and save your money, they are awful!!

Shockingly bad - charged xtra for same day and 4 days later, still not received. Can't get hold of anyone. I will be taking this to the tribunal.

Never again. I ordered flowers for a funeral ocassion and 4 days after still didnt arrive. A terrible experience as a customer. Worst deliver service ever. No notificación during the purchase that it would take a week to arrive; they just send you an email the following day saying that it will take a week because it is outside their area without giving you any option to cancel. Sent few emails and nobody answered. Called and if you press 2 (to claim) they leave you waiting forever. Still waiting for the delivery. María

they are absolute the worst company to deal with - STAY AWAY!!

Disgusting service.
The delivered my Mother’s Day flowers tow days before the date I asked. The flowers were tiny, did not look good and for the amount of $120 I paid expected so much more. Customer service has not got back to me after over 10 emails. DONT BUY FROM THIS COMPANY.

Always a cheat. They now use nzblooms instead of bloomex. They are accepting orders for same day delivery but can not deliver same day. They will not notify you unless you ask. I asked for refund as they can not deliver but they still place the order the next day. Scam company and worst customer service. This is not a company should work. Given this is a flower shop, a shop for very special occassion. They will ruin your special day for sure.

Spent $109 and flowers never arrived.
asked for a refund and was told that only a store credit could be given. for $20!!!!!!!!
ABSOLUTE SCAM, DO NOT USE THIS COMPANY

They do not know the difference between a shipping address and a billing address: the flowers I ordered fir someone in another city were sent to me. When I got hold of a customer service person, she insisted it was my fault and they would not recompense me. Also misleading pictures on the website: I ordered "Mason Jar flowers" but they did not come in one. The picture clearly shows the flowers in a"mason jar". So much also for "same day service". Came two days after ordered.

I didn't check the reviews (silly me).
Same story, placed an order for sympathy flowers 10 days ago, got a photo of what was delivered, nothing like what was on the website and I upsized. I called them and told them, they said "that's just an image" and offered me a $40 credit. I said not good enough and they said they'd call me back within 48 hrs (that happened 3 times). Today I saw the article above and called again, they couldn't care less and were 'silent' on the phone. I live in Aust and it was a NZ order (BTW the company goes under several names, so don't be fooled). Petals, NZ Bloom, Bloomex etc
I have now called management dept of the company Bloomex and she's escalating it to refund section, but I'm not hopeful. Their policy is "not to refund once the product is delivered', shocking service

Flowers were dry and damaged and looked like they were in the box without water for three days since the first failed delivery attempt on Mother’s Day. NZ Blooms would not offer me a refund after I discovered from ringing the call centre that the courier driver could not locate the address on Google maps on the day - Which has never been an issue before with postal services the area addressed to. NZ Blooms did not contact me of this issue at the time either and I had to call them the next day to find out where the flowers had gotten to. I decided to go with the ‘resend’ option they offered me and the results speak for themselves. Wont be using this service again. $116 bucks down the drain with the dead flowers is all I can say.