Nanit Arvostelua 

This camera is decent but as soon as your free (1 year) subscription expires, you are almost forced to get the subscription if you want to use the camera. Our premium subscription expired and now the footage lags heavily and goes in and out all night. Which defeats the purpose. It keeps us up worrying that the camera lost connection. Wish we would have known and gone with a less expensive camera without a monthly premium.

Decent camera but everything else is awful. Software is inaccurate (sleep and awake are way off when compared to real time video streams from another camera), non stop up sell notifications, totally unusable to track a night of sleep without additional monthly subscription to get “insights” and limited video history. Switched to a nest cam and would highly recommend. Nanit is new parent exploitation, do not buy this.

Very bad customer service, dont recommend!

An absolute joke of a company. They charge a high premium for insights that are not correct. You can never get through to a human. I am so so angry at myself for buying this piece of garbage. AVOID AT ALL COSTS.

Joke of a company, joke customer serivce, no updates on our order over a week ago. Sent emails, tickets no response do not waste your money!

AVOID AVOID AVOID

Do not buy this if you’re having twins. I don’t mind buying two separate cameras but then you have to pay for TWO separate memberships. I was shocked. The cameras are already so expensive, and I don’t mind paying for one membership to have more people be able to monitor the babies, but paying for two separate memberships is really disappointing.

Having had the nanit for 6 months now, I really couldn’t be without it. There are a few things that could improve it, like the app being a be it quicker, but it’s only when I’ve seen other monitors that I realise how spoilt I’ve been with the Nanit. I really love it. Worth the money!

I have used this product for 15 months now and I'm so gutted that we wasted so much money on it. It is an extraordinarily expensive bit of kit so I would expect it to work perfectly. It does not work perfectly in the slightest. It certainly is not set up for the UK and the guidance you should follow set out by the NHS.

1. If you want to use the white noise feature on this device (which I did and we paid for this product so we didn't have to buy a separate machine) it will not detect any other noise. So if your using white noise and your baby cries it will not alert you to your baby crying.
2. Many of the safety features do not work if you have not got the nanit on the floor or wall mounted stands. When our daughter was new born we had her in a crib in our bedroom for the first 6 months as per the NHS guidelines. We had the wall mounted stand in her nursery. And used the travel stand in our room. Please be aware that none of the breathing tech works on the travel stand. So you have a glorified baby monitor that you paid 3times the price of everything else on the market for. I'm not sure how the breathing tech works on the wall mounted stand as we never got to use it as after 6 months your worries about SIDS dramatically reduces and our LO was now l too big for the swaddle and breathing bands
3. The connection on it is dodgy at best
4. The yearly subscription is a disgusting way to eek more money out of safety conscious parents. The only good features of the nanit require you to have the insights subscription and given the initial cost of the machine I think it's a joke to continue to charge people for the things that make this item more than a regular baby monitor.
5. You can only have 2 people connect to the nanit once the subscription runs out. Fortunately for us we don't often have anyone care for our LO. But when we do we have to go through the very arduous task of taking one of the parents access away and setting up a grandparent/aunt - when you're rushing to leave to go out for the evening you don't want to be messing about with the rigmarole of making sure that the babysitter can access the baby monitor!! When you have the first year of insights it's better as you can have a few people extra set up so you don't have to mess around when you have a babysitter as much but when that feature goes it's a real pain. The baby sitter has to register etc etc. It's not a quick process. I suggest for the ridiculous cost, nanit provide a screen so that anyone caring for the baby can view the baby and it is not just using a mobile phone/device.

I cannot express how much I urge you not to buy this product. It's the only thing I regret buying for my LO. Nanit's customer service is absolutely shocking - they simply don't care.

This product is unsafe if you are following UK guidelines.

I was extremely keen on it and spent a sizeable amount of money on all the different options. Preordered the monitor 4 months before birth.
Now I can't use it because we had a baby with 2.66kg which is under the nanit capabilities.
Swadle for a baby this small that rolls in a recovery position also not an option (baby can roll on its stomach as an accident in the swadle)

I have even asked their support if there is anything I can do to use the monitor when I need it most. They came up empty.

I recommend to buy another brand as I did

Once the yearly subscription runs out and you do not pay you have an over priced basic camera. My husband really wanted this camera and I didn't want to spent the moneys as it seemed very expensive, but we wanted to know what time our son was waking up as we use awake windows for nap and bed times. Some mornings he was waking up and just laying there or sitting up and wouldn't cry out for us. This lead to thinking he had just woke up and missing wake windows. So this was great for us. But after already spending so much after a year we are now back at the same issues.. how long has our son been awake as they have taken these insights away along with all our video memories :(

I was very worried about the picture quality as I could not see my sons belly moving up and down to see of he was still breathing like our last camera. But that's ok, they sell a band at an additional cost. I wish I saved our money and stuck with our old camera which was so much clearer. I certainly would never have purchased this had I of known the insights only lasted a year. You sound have thought they would atleast have kept your memories. Especially as you paid for this.
It wasn't ever the most accurate either. It would report insights that would be correct. Like our son was taken out of bed asleep, or the camera by frozen and shoe a photo of our son sleeping yet he be sitting up calling for us. Do yourself a favour do not waste yoir money

Do not buy this product. All the features are amazing, but it cannot reliable do the one thing it’s supposed to, which is reliably connect, stay connected and when you go back on the app, be able to connect. I have had numerous conversations about settings with Nanit, and I have a normal house and wifi router, yet this product is as reliable as a russian military logistics company.

WASTE OF MONEY
If I had read these reviews before I would have stayed away from this product. Because I experienced the same problems worst camera system ever. Never had it working properly always loosing connection got the camera changed again same problem. Decide to sell it on eBay thinking I might have bad connection thats causing problem. The product was returned because same problems happened.
I paid over £350 for the camera wasted my money bought another camera for £100 Motorola done the job perfect. So please don’t waste your money on nanit.

I have not used a working Nanit cam for longer than ten minutes. I received a replacement for their faulty product which was again faulty. They made me jump through so many hoops I gave up. Terrible product.

Frustrating that the hardware and concept is excellent, but the software (which should be the easiest part in 2022..) is awful. A constant loop of closing/reopening/force-closing the app, pairing/repairing the camera, resetting router, spinning wheel of death in the app, buffering video, audio cutting out. Not reliable enough to work in the real world.

If it works, (which isn't often) it's great.

Constantly struggling to find signal on android and apple app.

Pointless using with an echo show as it is forever buffering.

I've lost count of how many times I've had reset my router to try and get this thing to work.

Spend your money elsewhere.

This product is awful. Yes, they have some great tech in the app and a great quality camera, but it fails at its basic function. The notifications are sporadic - sometimes I’m notified of sound and movement, other times I am not. The camera does not work on the Alexa show, at all! It might do for a few minutes and then it just says buffering on the screen - there is no warning to let you know it’s stopped working, it’s just silent so you are left assuming your baby is sound asleep until you notice it is buffering. So so unsafe it’s scary. And not at all reliable - so basically a useless product. It works better as background sound on your phone - more reliable - but drains your battery. Last night my baby cried for 2 hours without us knowing. The Alexa was buffering (of course) and my phone (which was playing the Nanit sound) had died despite being on charge. You can imagine how we felt when my partner woke to go to the bathroom and heard the crying (we are on a different floor so not easily heard without a monitor). Don’t waste your money!

Lost two years worth of footage from my daughter. Imagine how unsafe your baby's data would be.

I’m so upset w the customer service of this product. I wanted so badly to like this product. My nanny and I tested the red alert to make sure it would go off of the baby was not breathing for longer than :20 seconds. It went off 10 min later. I called customer service and was on hold for 38 minutes. The owlet has amazing customer service. Better product. It’s a shame especially at close to $400 price point this product does not have a team that supports it.

I ordered a camera with a wall mount, by mistake when I should have ordered the floor stand. I contacted customer service who said they would send a courier to collect the wall stand & send out a floor stand instead. We were happy to pay the difference in price. It should be noted that it took several phone calls & chasing to get to this point.

A month later & nothing has happened. I have constantly chased this company to try and get the item collected & the correct one issued. Every time they claim they are going to do something, they don't do it (call backs, emails, any type of contact)

They are unresponsive to emails. They are unresponsive to their support ticket system. They are unresponsive to phone calls. I have all but given up on my £250+ camera purchase.

It is impossible to contact this company from the UK. If you call their number, you get through to a 'support' team in the USA. They will tell you "I will escalate this to the UK team". There isn't a UK team, as I later learned. The 'UK team' are senior people within their sales team. Who also, do absolutely nothing.

It is impossible to speak to the customer support team within normal UK working hours. I believe they are based in New York, so the earliest you'll get to speak to anyone, if you're lucky enough to get through, is sometime in the afternoon, UK time.

It is absolutely appalling that a camera system with a price tag like Nanit has, are unable to offer basic customer service to the UK market.

I am now in the process of opening a dispute with my credit card company to claim the money back as Nanit are unwilling to do anything or respond in ANY fashion.

If you are from the UK and you are reading this - I would strongly advise you from buying from this company. If you are unlucky enough to have a device fail 6 months in to your purchase, you might as well throw it in the bin given the level of customer service they offer their customers.

If you are from Nanit and you are reading this - you should withdraw from the UK market as it is clear to see from my experience, and others that you are not equipped in any measure to serve customers. You are taking money from people without the structure in place to support them.