Nanit Arvostelua 

Pay a ridiculous amount to then have to pay for a subscription to actually use normal features. What a joke

Nanit Pro is basically the worst of all the consumer electronics I own in 2024, I bought this camera in 2022 having watched a couple of YouTube reviews and decided to spend money for a reliable and quality baby monitor, this monitor is perfect in terms of features, everything a parent can wish for is there and if you pay their insight subscription program you get extra, you basically can't wish more. But all of that is nothing if you cannot get the monitor to connect to your phone consistently, it would work for two weeks and then suddenly refuses to connect the moment you really need it to check on your little one, it has been such a bad experience that I had to purchase a backup £30 smart home camera to ensure I have an alternative. Funny enough, the backup camera is much more reliable and cost a fraction of the £300 nanit Pro, Due to Nanit's unreliability, I would strongly advise against purchasing such an expensive monitor. I had high hopes for it to function properly, but unfortunately, it consistently fails to deliver. If I were a YouTuber, I would have documented my experiences in detail to share with others.

My recommendation would be to go for a simple and cheaper monitor instead. The abundance of features becomes meaningless when you are unable to access or utilize them.

I'm not happy paying £200 odd pounds for a product that then expects you to subscribe. At that price the features should be as standard.

Not looking forward to the prospect of having to contend with the other issues noted in this review. We've installed it now and we'll see how we get on, but I'm not particularly enamoured by the quality of the camera feed, which quite frankly should be better for the price. The app seems to be ok.

We wanted a baby monitor and I thought we'd shell out for something given positive reviews, so I didn't come in with many expectations, but anything with a subscription is a con as far as I'm concerned.

Gone are the days where you could buy an honest product and not be shafted by upselling once you've purchased the damn thing.

At first I thought this was a god send. I was able to sleep through the night knowing our newborn was breathing.
Now we’re 16 months in and on our 2nd Nanit camera which is now also starting to fail.

The 1st ended up having terrible connection issues after 6 months. Customer service was awful, they just gave me the run around and eventually sent a replacement camera.

The replacement camera is now starting to lose connection all of the time and wakes me up multiple times in the night saying monitoring stopped and that baby isn’t in the crib. Baby is in the crib, they’ve just turned over and for some reason the Nanit is now unable to follow where they’ve moved to.

The app is awful, incredibly slow and laggy.

After 1 year they charge you to get any of the analytics, which seems pointless when it doesn’t connect and barely tracks anymore. I will be attempting to contact their useless customer services for a refund.

If you want to spend hundreds on a piece of kit that will probably only work for a few months, this is for you.

I cannot believe this. We had so many issues with the stands for out Nanit. We have the travel stand and the floor stand. The plastic broke on both of them and now the camera is useless as it is not functional without the stand. The travel stand broke after about 13 months, just passed the warranty and the floor stand broke after 2.5 years. Let me just say, the floor stand alone without camera costs $200. It should last until we need to use it for my daughter. The plastic is horrible quality and it literally crumbled into pieces after some time. The company won’t do anything about it if it’s past the warranty. The most horrible customer service ever. Do yourself a favor and save your money. Do not buy Nanit.

Worst service ever. My baby cries for hours before it notifies me. Service is always lost in the middle of the night. Load times are horrific. Overpriced piece of junk.

If you're reading this doing research on what to buy, I urge you to NOT get a Nanit.

We spent £250 having read glowing reviews on parenting websites. However I can honestly say I've rarely been more disappointed by a product I've bought - but moreover frustrated by absolutely awful customer service.

Long story short - just over 12 months in our camera now does not work. At all. Instead of doing something about it, Nanit customer service send the same copy/pasted technical instructions they've sent before. All of which we've tried, multiple times. You go round and round and get nowhere. It's like talking to a goldfish. But one that's taken £250 of your money for a terrible product that doesn't work.

It started off being unreliable and disconnecting a lot. But now, just as our son has got ill, it's not working at all. It's broken. But all Nanit do is send the same instructions or ask stupid questions like "what model is your router" - when we've told them we have issues everywhere we take it, not just at home; and literally following instructions they sent in the previous email, have tried connecting via personal hotspot. So it's not an issue with our router then is it?

It's been extremely stressful for me, but especially my partner. We rely on this kind of technology, especially when your child is ill, and you need to trust the product will work. Well you can't with Nanit. Backup is you can trust the company to get it sorted and do the right thing. Well you can't.

I wish I'd read Trustpilot reviews before buying. As you can see, they do not care one bit. I am actually beginning to think that their customer service is intentionally designed to grind you down so you give up and go away.

Do yourself a favour and spend £50 on something more reliable. There's big money to be made ripping off new parents.

Até que é uma boa baba eletronica mas os problemas de conexão e as cobranças desnecessárias depois de um tempo deixam ela insuportável! Não comprem!

If I could give 0 stars I would. Having constant connection issues. The fact the advice is to go restart the camera (when usually the issue happens once the baby is asleep) is ridiculous! Also, the greed of this company that they force you to pay a subscription to get basic info about your baby?! Also love how they don't even care enough to acknowledge these appalling trust pilot reviews. Goes to show that they just want your money and that's it.

I am due to give birth to our 2nd baby next month and I already have a floor stand and a flex stand. I need another camera for the new baby and their website doesn't allow purchases for a camera only so I emailed their customer service requesting for this. They then replied to me saying that I can purchase the camera alone but I will have to pay $60.91 extra for shipping whereas their website advertises for free shipping. I called the next day to clarify this and their customer service representative just laughed at me and said "it's not a product, it's just a part" and I replied saying that it's your main product, the camera itself and I've been a customer that has a floor stand and a flex stand, it doesn't make sense for me to buy a bundle where I will end up doubling up on one of the stands I already have. The customer service rep ends up laughing, taking my name and number down and advises that someone else will call me tomorrow and abruptly hangs up. There was no understanding or no regard for the situation I'm trying to explain to them. Customer service was so rude and made my blood boil at 35 weeks pregnant. For the price of their products, they need to invest in better customer service. Absolutely horrendous experience to be laughed at.

Have you spent £250-£300 on a Nanit camera/bundle? How about an extra £60 for nanit’s terrible quality pyjamas?

Now you want to know if your child is breathing or not using Nanit’s patented technology using the products that you’ve already paid them for? Seems like reasonable expectation…

But NO. Unless you pay Nanit MORE MONEY in subscription fees, they will not tell you if (or at what rate) your child is breathing, when your child fell asleep, how long they slept for, or provide any insights into sleep data.

Live feed freezes all the time (I have high-speed fibre broadband) and it’s difficult to turn white noise on which can be INCREDIBLY DISRUPTIVE to bed time routine.

The worst product I have purchased so far in my parent journey.

I would not recommend this to anyone.

The level of greed and extortion is quite simply incredible.

The main and significant issue with Nanit is that it very often simply will not connect, as many other reviewers have stated. Given this is a baby monitor that’s a pretty critical and basic feature that should work all the time. Both my wife and I often just cannot connect to the camera on the app and we then mess around trying to get it to reconnect. Put baby to sleep, get him ready and leave the room to put the white noise on and, no wait, won’t connect. So we have to turn on YouTube and leave our phone in his room - what a complete waste of time. It’s not our Wi-Fi either as we have a Tapo camera in the kitchen for our dog and yep, works every time. We’ve since bought one for his room as well which costs roughly ten times less then we paid for Nanit Pro but it does connect every time. Nanit really need to sort this out as it’s a fundamental feature. As many people have said you have to pay up after 12 months to keep the memories which didn’t go down well. All in all we’ve found the issue with connecting to render the whole thing completely worthless. Would definitely not recommend one.

Similar to lots of the other reviews below I was very unpleasantly surprised when one day all of the features suddenly went behind a paywall. We had been loving it before that.
Biggest loss was the ability to see what had happened a few minutes before. If you are in another room and get a notification of sound/movement you want to be able to see what happened. Now all you can do is see the live feed. I can see why some premium features were add ons (breath tracking, big data storage) but surely you can give users 5mins of history so they can see what happened to have them notified... this was originally sold to us as part of the package and the reason why we purchased Nanit over others

Pros: Camera works on wifi and with phone apps
Cons: Standard features require subscription service, features have been taken away.
has to be plugged in to work
replacement stand is £150?!?! expect your child to knock this over at least once. broke immediately

The camera is good but once the year is up, you have to pay £104 to view camera motion and other basic features... For the cost of the camera you expect this as the basic features permanently! I would avoid as this wasn’t made clear when purchasing. The camera itself is already expensive for the market. Seems very greedy to me…

Best Camera on market?!
DEFINITELY NOT!

Product reviews rate this as smtn amazing- I wonder for what amount of commissions…..???

You cant even look back few min to see what happened without paying couple of hundred extra for this premium feature lol
In short- if you feel like throwing out £300-£500 for the first year and then keep paying £100-£200 annually to keep the features working as more then just live feed, then this is camera for you! 😂

I bet the £25 gadgets on Amazon are better!

Been using it for 9months now- waiting for that wow moment but nothing.

Most annoying of all is that camera is supposed to detect movement and it often doesn’t. My baby stands up in the crib and calls out and I can hear it in the next room and only as I already make my way over the notification comes. But when there is literally no-one in the room I keep getting notifications of movement. Check the video and absolutely nothing. Not even a flicker of curtains…

Nanit is a product marketed and sold to expecting and new parents. My wife and I decided to splurge and purchase the wall mount Nanit before our son was born. We then concluded that the floor mount option was a better solution for us and ordered the floor mount version.

Not long after we purchased the second camera, our baby arrived premature (he is completely fine, fortunately). It was a hectic few weeks, as one can imagine. One of the first things we did after settling in at home was to reach out to Nanit to return the (very expensive) wall mount camera (which was in its original packaging, completely untouched) that we no longer needed.

We were told that we are beyond the 45 day return window, so we would not be able to return the (very expensive) camera. First and foremost - it is absurd (I have more colorful language that I'd like to use here...) for a company that sells to expecting and new parents (read: people with a TON going on and very unpredictable lives) to have an iron clad and very short return policy.

We explained our situation and they would not budge. We worked with a representative named Diego Galeano who informed us that he "dislikes the outcome" as part of a message basically telling us to f off.

Reminder - we were returning the camera because we bought a second camera from the same company. The camera is still in its original packaging.

All of this to say, the company has a predatory return policy that is enforced regardless of situation and probably designed to take advantage of people going through the most unpredictable times of their lives.

Summary: Would not buy again based on this awful experience. There are plenty of other options out there. Leaves a truly awful taste in one's month to spend this much money on a camera and for the company to flip you the bird when you try to return the camera you didn't end up using as soon as you can following a difficult delivery + post partum process.

We purchased a Nanit pro with the stand, and were very pleased with it at first.

However, the stand developed a fault and the temperature/humidty stopped displaying - This was in the middle of winter, making it very unsafe for our child to sleep in the room, given we had no idea what the temperature of the room would be.

We reported this to Nanit who started a process under the 1 year warranty - However, the communication between us and Nanit took us over the one year date (our fault, given we are new parents!) and Nanit would no longer honour the warranty as it was over a year - Despite the fault developing well within the warranty period.

A decent product, but buyer beware - Pray it doesn't break!!!!

Nice system. Everything you “liked” or “saved” goes away the second your child turns 1 year old. Then even a notification that you missed from 5 minutes ago requires you to pay for an annual plan. Crazy for how much you pay for the entire system. I’m pretty sad about it to be honest.

The camera we bought just gets worse every week unable to connect forgets network won’t switch off via the app. I imagine it would work perfectly if I purchased a subscription off them….. awful product not worth the money far better options on the market for a fraction of the price