Nanit Arvostelua 

Awful product. Buggy app. Constantly need to reset the app. Could barely access insights due to these issues while subscription was active. Now they want to charge me another $100 a year just so I can see when my kid fell asleep. Predatory capitalistic device. Buy literally any other monitor. It will be cheaper and probably better quality.

Our Nanit camera was hacked and some weirdo could see and use the microphone function!!! Read the forums on this device and how easily other users have been hacked. We have discarded this trash and purchased a non Wi-Fi camera.

While the camera works well, the subscription for insights is expensive and not very accurate. We got the one with a wall mount, then needed it to clip on to the crib and it was imposible to find a compatible support system, not even on their website. They make it really difficult to adapt the product to your needs. It’s so frustrating

Absolute trash. First tablet didn’t work and had to be replaced, 2nd tablet won’t update. Even after spending over $500 just for a one camera basic setup you still have to have for a membership to even look at your video history. Which means if you don’t pay you can’t even see what happened to your baby.

I would not buy this baby monitor again, I’ve had the Nanit for 8 months. When it works it’s what you would expect but frustratingly I’m constantly having to reconnect it, the thermometer is wildly wrong, the app glitches constantly. It was a nightmare on holiday trying to use it on hotel WiFi. It’s annoying if you leave baby with family (you have pay a premium for family to access the monitor on their phone unless you log out in your phone). For the price point, far more restrictions than pros, especially for sleep deprived parents who just want ease of use. I’ll be buying a second baby monitor to use everytime this one fails…

We love our Nanit. As a first-time parent, I am anxious all the time and this monitor is a lifesaver. The notifications are fast, the breathing motion tracking gives me actual peace of mind, and the sleep analysis helped us find a routine fairly quickly. I also like that you can just choose the subscription tier that fits your needs. I genuinely don’t get why people are so upset about the fee—I pay way more for streaming services I barely use, so paying for my baby's safety and my own sanity is a no-brainer. really recommend the product.

cannot connect all the time. wifi is good and solid. all other devices working well. it is constantly updating and not getting better. my kid is asleep right now and the monitor just spins. defeats the purpose i have to physically walk in and check on my daughter.

It's a good monitor if your wifi is strong.
I like that now that my baby is almost sleeping through the night but still not connecting sleep cycles I can see when and for how long she is waking up for.
The built in wave sounds and nightlight are a plus.
I've never used the breathing tracker tools (sometimes too much data makes your brain go spinny)
I've never paid for the subscription and I wouldn't have bought it if I didn't have FSA money to burn.

It's good but pricey.

I’ve spent more time troubleshooting this monitor than using it.

Today it worked perfectly all morning. The moment I put my daughter down for her nap, it went offline. Again.

For the price, I didn’t expect a part-time IT job. I expected a baby monitor.

The analytics are great, but they’re useless when the camera randomly stops working. A premium baby monitor should provide peace of mind, not another troubleshooting checklist.

And their customer service? Absolute garbage.

Awful. Wifi is so laggy you can't watch it live, which defeats the purpose of a nanny cam. You can now view video "live" in a browser, but its delayed by 30 seconds or so. That means your baby could climb out and fall out of the crib and you won't even see that they've stood up yet on the camera by the time it happens.

At over $200 this is an absolute scam of a product. Save your money and buy a cheap $40 CC camera. Hell even a ring works better.

Nanit is a very low quality product, with even lower quality customer service and ethics. We’ve had our Nanit since 2021, and have renewed the $120 app subscription annually since then. We pay for a subscription to be able to go back and review our child’s footage throughout the night due to medical circumstances. During the 2025 subscription year, the connectivity to the camera went out multiple times- often provided error messages unable to connect, also resulting in nearly 6 total months of loss of being able to monitor live and review our child’s nights.

I contacted Nanit in October to trouble shoot after finally getting fed up. I requested a refund of $60 for the loss of days the app was useless (half the subscription for the 6 month loss). The troubleshooting did not resolve the issues and they provided a new camera even though we are outside of the warranty as a good gesture.

I followed up on the request for a refund due to the loss. Their solution was to require me to purchase another annual subscription ($120) and then use a code to give me a free 6 months on top of that. However, I was not planning to renew after such unreliability. I again asked for my money back. Apparently, because my app subscription is through the App Store and not their website, they refused to refund me. They told me to take on the burden of contacting Apple for a refund and then repurchasing through their website to use their code. I explained I didn’t accept the burden and to simply refund my $60. They offered an Amazon gift card. I refused, I do not support Amazon or shop there.

I’m sharing this experience out of principle. There is no reason why a huge company should not feel accountable to the quality of their app and not provide a direct remedy.

Spend your money on another monitor/device. You deserve more for what you spend.

The camera stopped working when our little one was 17 months old and we only bought it right before she was born. Told it was outside of the warranty period of 12 months and to purchase a new one. Really disappointed

Stupidly expensive for what it is really. They sell the camera for over £300 and that's what you get, literally just camera. For this price, to charge additional however much for subscription just to see how long your baby was asleep or how many times they woke up during the night is disgraceful.
Probably my fault, at the point of buying it I understood that basic 'insights' are included (they were, for 6 months only it turned out, after 6 months you have to pay extra which for this kind of price is ridiculous).
So for over £300 you're getting a camera, one that is working fine, sure, but just camera and there are so many cheaper options of equal quality for what it is.
I am so disappointed, if I knew this is the case with Nanit, I would never go for it. Waste of money, overpriced for at least £100.

Really not that bad. Expensive for what it is, but it basically works, these 1 star reviews are a bit much. However. Software updates have enabled and then disable the ability to have audio on in the background, forcing you to use picture-in-picture, which is super annoying. Can’t override software updates, and they usually make things worse not better. Temperature measurement is pretty questionable. Activity tracker breaks, which is annoying since we’re paying for a subscription to that specifically. Camera plays a sound out loud when you turn off the breathing monitor, which wakes the kid, totally unnecessary, usually it just means WE are awake, not the kid! Who are we playing a sound for? Anyway, tldr Nanit is ~okay, not 1.2* star bad, not great.

I am a nanny. I work with two different families who use it. It is nice to be able to see but it is not very clear. The timing is way off. For example it will tell me the baby has been sleep when she is very active and awake or way over estimates on the time she has been asleep. This does not look good to the parents. I don't appreciate how inaccurate the timing is. There are so many other cameras out there with better quality. In my opinion I would keep looking.

Nanit says that you can use the camera without an "insights plan" subscription.

However, during setup, the final step is to activate the camera by signing up for a plan. There is no option to activate without a subscription. I had to call support and stay on hold for 40 minutes before talking to an associate who took another 20 minutes to get my device activated. In addition, he tried multiple times to sell me on an Insights Plan when I clearly told him I didn't want one.

The user flow was very deceptive and outright misleading forcing everyone to sign up for a premium plan unless they are willing to sit through a 45 minute phone call, find and read out serial numbers, and turn down repeated offers for upgrades.

Placed a pre-order on Black Friday. I knew it would not be shipped until January. We received an email on January 8th stating it has been shipped. Since then, crickets and nothing has arrived with no other communication from them about it. I have emailed, messaged them on every platform I can think (fb, instagram, tiktok, etc.), and tried to call. You sit on hold for over 20 minutes, only to have the call disconnected. My baby is due in a week, and now I have no monitor. At this point, and after reading all of these comments, I am going to try to cancel the order because if the service is this bad before I even receive the item, I CANNOT image if I needed help with something that went wrong. It is far too expensive of a product for the service to be this terrible. Plus after I ordered, I did more research on the different monitors and I will likely end up getting Owlet instead. Probably should have opted for that in the first place.

Blank you with any technical issues, impossible to get hold of them. When it works it’s fine but then you’re basically just paying for a really really really expensive camera.

HORRIBLE optimization. Horrible reliability stupid expensive product that makes you pay for a subscription service to even utilize it properly. What a terrible greedy company. I would work on a weekly basis to sure certain people never buy this product or ever give this company money.

We really liked this camera, got it on sale and was very happy with the features.

However, we have recently had an issue with cancelling the subscription. We have tried to get through to customer services, so far completely without success.

Two emails which have to use their website automated form have been unanswered.

6 phone calls (trying all the options on the automated switchboard) have also been unanswered and/or timed out.

Totally unacceptable for a 'premium' product charging an expensive subscription. Taken my opinion of the product from excellent to dire. Avoid.