Nanit Arvostelua 

We’ve had our Nanit Plus Camera for four years. It started out as a great camera for our first child with excellent image quality and relatively good connectivity. We used the wall mount mainly. We also used the included one year subscription and paid for one additional year, but didn’t find we needed it after that. The subscription part is a bit expensive but gave us good piece of mind. The big negative of this camera is the price point for the quality you get/customer service you receive. The wall mount randomly stopped working after two years and support wasn’t able to help us besides offering us a 15% discount on a new one. We were disappointed but decided to buy it because we found the wall mount worked best with the crib. Fast forward to our second child four years after we bought the Nanit. Right when we needed it again the Nanit stopped working when he was 2 months old. The red infrared lights stay on all the time and the unit is otherwise completely unresponsive. Nanit support offered a few ineffective problem solving solutions and then suggested we buy a new one because it is out of warranty. Unfortunately, a number of forums suggested many people have experienced the same problem with no solution. So we decided to go with a much cheaper highly rated Amazon camera and are very satisfied.

So if you need a camera and don’t think you will need it to function more than a few years I would recommend this one . But if you are hoping to get use for longer then I would avoid the Nanit based on the quality and the lack of ability for customer service to be helpful.

The camera stopped working after a few days. Filled in an online customer service form and got no response. Tried the UK helpline and went to voicemail. Guess I'm gonna have to return via Amazon

12 review of the Nanit Pro.

I'm left feeling extremely disappointed.

First annoyance is clearly this product is made by Americans who don't realise outside of America people don't use MOM.....

The image quality of day and night is good however was prone to buffering issues over WiFi which left it at times 10 seconds out of sync with the app annoying but a quick close of the app and open usually rectified this. Not quite what you would expect when buying a supposed premium product.

Accessing away from home including the microphone was actually really good and this was definitely a pro and I have to give credit for the cloud based access!

The massive downside is you pay a premiun price for what I class as medium market goods as it requires heavy investmemt to make the most of all the features available which truly place it into the premium market. I stuck with what came witht the nanit but found at the end of 12 months you can't even see how long your child slept so annoying as I have to subscribe to view this.

Based on the original price and the over priced subscription services I can not recommend this product as its just not worth it regardless of financial position.

Absolutely the worst camera on the market. If I could I'd give negative starts and would stand outside of their company with banners asking them to go out of business, hope one day they will and hope that day will be very soon.

I have been in touch with customer services today re my nanit which is just over a years use…majority of people buy these things months before expected arrival to prepare but naturally nanit start the clock from when it’s in the box at home collecting dust. We had it up using the stand, and Baby has stood up knocked it once and whilst the camera is fine the plastic is so cheap it’s shattered at the base of the stand and meant the whole thing collapsed. Lucky it didn’t fall on the baby but you can see where it’s split how poor quality plastic is used and barely had any impact as it was the base part that got knocked. Long story short the customer service ask you for a raft of details to give you a generic response of here’s a link to buy a new one! Like I’d be stupid enough to spend £350 on a gimick like this again. This is my third baby so we bought the camera to update but honestly ladies and gents don’t waste your money. Unless you pay monthly you don’t get the updates of how long baby has napped for or history of movements so you are basically paying for just a camera as none of the features work or are any different unless you pay extra every month. Rip off merchants

Was the perfect cam till last week. Now its unreliable crap from garage. Garbage

Support is horrendous. The product is good but sleep tracker stopped working for me and the Support team simply haven't responded (I've chases 3 times in 1 week).

Worst customer service ever! I get a guy who can barely speak English and before he can help me he has to read me some promotional info. Claims he can't help me until I say yes to accepting 'free' coupons. I tell him NO. After going back and forth numerous times he won't help me! I emailed company and am waiting for response. I am so sick of this corporate disregard of customers. I am not going to let this go - no matter what I have to do!

The customer service is HORRENDOUS. It is impossible to reach anyone by phone and I have had no response to multiple emails. Currently my nanit is not working at all. I would expect better customer service from a company, the “ Experiencing higher volume in calls” is getting OLD. A customer makes a purchase they expect service not to be placed on hold numerous times for well over 45 minutes and this is no joke. I do not have the time for this kind of service or should I say NON-SERVICE. REQUESTING A REFUND.

Worst customer service - we had a damaged product not reading temps correctly and we were asked to send about 4 pieces of info for a replacement. If you are out of the return window - forget it. They clearly don’t understand most parents get this product well before baby is born, move on to owlet it’s feature actually check the heart heart of child not guesses with fabric.

They rather loose the entire sale then refund $25 for shipping charges when they are taking over 2 weeks to get the products out. Well done Caroline.

I have been with the Nanit for 1 month, and I am kind of happy with it, but I am writing this review to please ask the company to make easier to turn the volume of the white sound, birds, etc.

Please put + and - options so it can be regulated more easily, now it is difficult to turn it just a bit up or down. It can be very messy, please update this now.

The Nanit customer service is so pathetic and atrocious and clearly outsourced. I've been Calling back numerous times, on hold for at least 20+ minutes each time -- only to be told that they will "forward my issue to the tech team." Then you have to wait for them to email you back - they don't call you so impossible to actually get real-time tech help.

I’ll start with the positives: The camera itself is fantastic quality and the app easy to use. When you have basic features like being able to view little clips and see how long baby has been sleeping for, it was worth the money for me.
I used to be a big supporter of this company and the products they sold. But now it seems without buying a subscription ($150-$400/year!!!), it is essentially a $399 live camera. We had access to the features in the beginning and it was fantastic. But then we were told we needed to buy a subscription. Absolutely pathetic to expect parents to pay this kind of money! Without a subscription it doesn’t even bother to tell you how long your baby has been sleeping for. It’s almost laughable. I will be recommending this to nobody. In fact I will be recommending people do not buy and instead buy a $50 monitor on Amazon that does the same thing Nanit does, without a subscription. Very disappointing!

Absolute SCAM.

Brought for the breathing band monitoring, and now they will only let you use that function if you pay them £100 extra A YEAR. Absolutely fuming at the audacity of this company.

Ordered a Nanit baby monitor off a Babylist registry. People! Babylist! TAKE THEM OFF YOUR LISTS. It is two weeks later, and after spending hundreds of dollars, we have no idea where is the baby monitor. There is NO customer service -- you'll spend 40 minuites on hold waiting for a rep overseas each of whom tells you a different story. Email them and you'll be an obsequious response from people who have no idea what's going on. I've heard "the swivel base is out of stock" "the warehouse is dong inventory" "your unit is on its way [no tracking #] "the monitors are backordered." NO ONE KNOWS ANYTHING AND THERE'S NO ACCOUNTABILITY. I'm afraid if we got the thing and had a problem, there would be no accountability then either. DON'T USE NANIT.

The nanit camera itself is good (although the insights are often wrong - e.g. saying he is asleep when he is sitting up!). The customer service however is HORRENDOUS. It is impossible to reach anyone by phone and I have had no response to multiple emails. Currently my nanit is not working at all. If you had asked me a week ago, I would have sayd 4/5 stars but once it stops working, it seems there is nothing you can do... Given the expense, and subscription model, I would expect better customer service.

I bought my Nanit in 2019. It's a great product, but they simply do not offer a repairing service. When it works, it's great. But once you have any technical problem and it stops working, there's no way you can have it repaired.

I wouldn't recommend it to anyone. It's very expensive and if you have any problem (temperature/humidity innacuracy, voice doesn't go through, music doesn't play, the camera does not connect to any wi-fi anymore), yoy cannot have it repaired or changed.

It's a pity, really. I've tried different repairing options. I even sent it back to US, from where I bought it, and no company repairs it, including Nanit itself.

Do not purchase if you are outside of US, UK or Canada! As they will not support warranty claims as they don't send replacements to anyone outside of these countries. Ours was purchased through Amazon store by my mum as a baby shower gift. The travel stand has broken within the warranty period however they won't send a replacement to Australia. No where did it ever state while purchasing that warranty claims won't be honoured outside of the aforementioned countries. Imagine if the whole thing stopped working - would be over $450 down the drain. And that has happened to someone from within Australia reviewing on Amazon.

Useless waste of money. Glitches. Freezes. £350 waste