mysundayski.co.uk Arvostelua 

489
•
TrustScore 3.5/5 tähteä

3,3

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Your website says that you use FedEx which is not true. It also doesn’t mention that you have to sign for a package. I place three separate orders for one item and still haven’t received a refund for... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

A true diamond in online shopping. Fabulous skiwear next day delivery is standard. Lots of stock. Prompt On line customer support . I have placed so many orders and never been let down. I NEVER bother... Näytä lisää

Saanut 5/5 tähteä

Great suit, pricier side but you are paying for quality and warmth! Other ‘high st’ brands at similar price do not offer as good quality and practicality. The suit was stylish and warm and practical f... Näytä lisää

Saanut 2/5 tähteä

Love the styles but the sizing chart does not properly reflect actual sizing. I also am missing an item in the shipment (shows shipped but not in the box) and am still waiting to hear back after email... Näytä lisää

Yritys on vastannut


Yhteystiedot

3,3

Keskitasoinen

TrustScore 3.5/5 tähteä

489 arvostelua

5 tähteä
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1 tähti

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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,3

Kaikki arvostelut

(489)

139 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Perfection

Through the years, I’ve ordered four suits from My Sunday Ski, and each one has been absolutely gorgeous. The quality is consistently top-notch, the fit is excellent, and they offer great warmth along with reliable wind and water protection. I couldn't be happier!

20. maaliskuuta 2025
Saanut 1/5 tähteä

€84.70 refund still owed but no response

One month on from my return and I am still owed €84.70 for return shipping labels which I did not use. I got advice from the company via email before doing my return, as I wanted to use my own cheaper shipping method instead of using their return labels priced at £70 (€84.70) in total. They advised that if I did not use their labels I wouldn’t be charged for them, but I have been charged and now when emailing the company to resolve this, nobody is responding.

In full - I am an overseas customer and I noticed that the company was set up well for overseas orders with items listed in € and free delivery to the EU, but that’s where it ends as the company’s ‘subsidised’ return labels, which you are encouraged to use are £35 each, meaning my return in total would cost me £70 (€84.70) as I placed 2 orders. I understand that the company outlines in their T&Cs that returns are not free, however this does not necessary justify the cost of the returns that the customer is then responsible for, especially as I found that I could send both items back with the Dutch equivalent of Royal Mail (PostNL) - fully legit, tracked, insured up to €5500, signed for etc for just under half the price at £34.12. I emailed the company to ask them how to go about registering my returns in this case, as their returns portal automatically deducts the cost of their own return labels from your refund amount. They advised me that I register the returns on the portal as normal and I would only be charged for their labels if I actually went ahead and used them. I wrote back to confirm if I’d understood correctly and they wrote back to say that I had. I have now received my refund but the €84.70 for return labels, which I did not use, has still been deducted. I have since emailed twice to request the money back but no one is answering me, it feels like I’m being ignored. I will have to go to an ombudsman if the refund is not paid back in full as agreed.

21. helmikuuta 2025
Saanut 1/5 tähteä

Extremely difficult to return items

Hi, the ski suit was great but too long for me and I have messaged you 3 times since Wednesday and it’s now Friday asking you to send me the link to your return portal and you have not responded at all. I go on holiday tomorrow for a week so I hope you respond by the time I return. I have messaged you via email, Facebook and via your contact form! It’s very disappointing

2. huhtikuuta 2025
mysundayski.co.uk-logo

Vastaus yritykseltä mysundayski.co.uk

Hi there,

Thank you for your feedback, and we're glad to hear you liked the ski suit!

For your convenience, the returns portal link can be found in the footer of our website and is also linked directly on our Returns Policy page. This allows you to process your return without needing to email us directly, or contact us at all.

We’ve received your emails however please know that we advise that it may take up to 48 working hours for us to get back to you. Please do accept our apologies for any inconvenience caused on the back of this.

We hope you have a wonderful holiday, and we look forward to assisting you with anything else you may need once you are back.

Best regards,
My Sunday Ski

Saanut 1/5 tähteä

Won’t get money back on return-used in shipping

The pants had no elastic in them so they wouldn’t stay up. I went to return them and got 8% of my money back because they charged me most of the cost in shipping fees back!!! Awful product and company. Will never buy again!!!!!

18. maaliskuuta 2025
mysundayski.co.uk-logo

Vastaus yritykseltä mysundayski.co.uk

Hi Leslie,

Thank you for your feedback, and we're really sorry to hear that you are not happy with your experience.

Regarding the base layer set, the composition is 70% polyester and 30% spandex, so if the bottoms weren't staying up, it’s likely that they are too big.

As for the return shipping fees, we understand that this can be incredibly frustrating, which is why we try to be as transparent as possible our returns policy, including the return shipping costs (which are deducted from your refund), on our website, and we're sorry if this was missed before your purchase. I have added it below for clarity:

https://www.mysundayski.co.uk/pages/returns-exchanges

As it mentions, unfortunately, we are not able to cover the full cost of return shipping costs ourselves, nor are we able to control the high cost of international shipping.

We genuinely appreciate your input and hope this helps clarify things. If you have any more questions or concerns, feel free to reach out to our customer service team, and we'll be happy to assist you further.

Best regards,
My Sunday Ski

Saanut 1/5 tähteä
mysundayski.co.uk-logo

Vastaus yritykseltä mysundayski.co.uk

Hi there,

Thank you for your feedback, and we’re sorry to hear that the item didn’t fit as expected. We understand how frustrating sizing can be, and to help with this, we provide model measurements, actual product dimensions, and a detailed size guide on our website.

If you'd like, our customer support team is happy to assist with exchanges or returns. We appreciate your understanding and apologise again for any inconvenience caused.

Best wishes,
My Sunday Ski

Saanut 1/5 tähteä

This company is the worst

This company is the worst. I ordered shoes from this company and the size was too big and off. I went to return them and they charged me $100 in return shipping!!! I will NEVER order from this company again. Terrible to work with.

14. maaliskuuta 2025
Oma-aloitteinen arvostelu
mysundayski.co.uk-logo

Vastaus yritykseltä mysundayski.co.uk

Hi Alexa,

Thank you for your feedback, and we're sorry to hear about your frustration.

We strive to be as transparent as possible with our return policy, especially regarding return shipping costs. We apologise if this information was missed prior to your purchase and any inconvenience or confusion it may have caused. For clarity, I've included the return policy link below:

https://www.mysundayski.co.uk/pages/returns-exchanges

Please note that the return fee is subsidised by us. While we cover the full cost of outbound shipping, we're unfortunately not able to extend this to returns shipping as well, nor are we able to control the cost of international shipping.

Thank you for your understanding and please do let us know if there's anything else we can do to assist.

Best wishes,
My Sunday Ski

Saanut 1/5 tähteä

Beware of shipping charges for exchanges

Extremely high charges for an exchange. Not worth it!

8. maaliskuuta 2025
mysundayski.co.uk-logo

Vastaus yritykseltä mysundayski.co.uk

Hi there,

Thank you for your feedback, and we're sorry to hear about your frustration. We strive to be as transparent as possible with our return policy, especially regarding the costs associated with refunds and exchanges. We apologise if this information was missed prior to your purchase and any inconvenience or confusion it may have caused. For clarity, I've included the return policy link below:

https://www.mysundayski.co.uk/pages/returns-exchanges

Please note that the exchange fee is in place to contribute to the cost of shipping out your replacement item(s). This is heavily subsidised by us, as while we cover the full cost of original outbound shipping, we're unfortunately unable to extend this to secondary shipping costs for exchange items. Additionally, as I'm sure you can appreciate, we have limited control over international shipping costs, which are unfortunately higher than we'd like.

We really appreciate your understanding, and we hope this helps clarify things. If you have any further questions or need assistance, please don’t hesitate to reach out!

Best regards,
My Sunday Ski

Saanut 1/5 tähteä

Unavailable item

Unavailable item. I ordered a ski suit, and added a neck gaiter to match at checkout. However only the next gaiter was shipped, and the suit charge was refunded without any explanation. I now have a gaiter I don’t really need as I only got it to match the suit which was not sent. Very poor customer service.

9. maaliskuuta 2025
mysundayski.co.uk-logo

Vastaus yritykseltä mysundayski.co.uk

Hi Maria,

Thank you very much for your feedback, and we're very sorry to hear about this issue.

I know our team have been in touch to advise that both items were sent to you, however they were sent in separate packages and unfortunately, despite both reaching the US, one was returned to sender. Our team assumed that you had sent this back, which is why a refund was issued.

I fully appreciate that this is a frustrating situation, however this should not have happened and we are now investigating this further with the relevant teams, so your feedback is appreciated.

Apologies again for the inconvenience caused and if there's anything that we can do to make this right or help further, please do let us know as we are very happy to assist.

Best wishes,
My Sunday Ski

Saanut 5/5 tähteä

Gorgeous, High Quality, Warm Ski Suit

I love my St. Moritz ski suit and matching bum bag! I got the red, which is so eye catching and bright. I got so many compliments. I was on the fence about ordering the matching bum bag and I am so glad that I did. It was perfect to hold all of my essentials while skiing on the mountain and I couldn’t believe how much it holds! Phone, AirPods, lip gloss, credit cards, hand warmers and more! I also highly recommend the racer stripe long underwear to go underneath. Super thick material and I didn’t need anything else. The ski suit is SO warm and I am always cold! All fit true to size and arrived to the United States super fast!

Xoxo My Sunday Ski, next ski trip I am ordering in another color!

27. helmikuuta 2025
Saanut 5/5 tähteä

Stunning suit, great experience

I was unfamiliar with My Sunday Ski. After reading reviews, asking a few questions I decided to order a one piece ski suit, and a cashmere pants/hoodie set. I was a little hesitant because of the return policy. Especially with the ski suit I studied all the measurements and decided to go up a size. The suit is absolutely stunning, fits exactly as I had hoped. I have skied 2 days in my new suit and have had NUMEROUS compliments. My only regret is that I didn’t order the detachable fur collar. I did get the matching bag, I love it. The cashmere set is very comfy, love it too. The ski suit is beautifully made, the color and details are really unsurpassed. It is just classic. I really love the quality.

21. tammikuuta 2025
Saanut 5/5 tähteä

Was not too tight around the shoulders…

Was not too tight around the shoulders like some other jumpsuits I have. I like the turtle neck. I am looking for a silk jumpsuit for the summer. I have 3, but they all have buttons and not just one simple zipper. If these are put on the market I will buy one. I am also looking for a Yak wool jumpsuit for future winter wear, but I cannot find one anywhere. I would buy one of those too.

23. helmikuuta 2025

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