Your website says that you use FedEx which is not true. It also doesn’t mention that you have to sign for a package. I place three separate orders for one item and still haven’t received a refund for... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
A true diamond in online shopping. Fabulous skiwear next day delivery is standard. Lots of stock. Prompt On line customer support . I have placed so many orders and never been let down. I NEVER bother... Näytä lisää
Great suit, pricier side but you are paying for quality and warmth! Other ‘high st’ brands at similar price do not offer as good quality and practicality. The suit was stylish and warm and practical f... Näytä lisää
Love the styles but the sizing chart does not properly reflect actual sizing. I also am missing an item in the shipment (shows shipped but not in the box) and am still waiting to hear back after email... Näytä lisää
Yritys on vastannut
Yhteystiedot
Riverbank House, 1 Putney Bridge Approach, SW6 3JD, London, Yhdistynyt kuningaskunta
- info@mysundayski.co.uk
- mysundayski.co.uk
3,3
Keskitasoinen
489 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Amazing base layer
Amazing base layer. Opened the package and can’t stop wearing them even around the house. So cute and flattering.bought xs. True to size
21. lokakuuta 2025
As cute in person as I’m the advertisement
Fast delivery. Great packaging. And the suit is bomb. So cute. Flattering.
20. lokakuuta 2025
The order arrived quickly and was well…
The order arrived quickly and was well wrapped.
Thank you!
14. lokakuuta 2025
I bought a gift for my wife's birthday…
I bought a gift for my wife's birthday from the site. It was delivered well in advance but unfortunately couldn't be worn with her ski suit. The company refused to accept a return given this was outside the 14 day return period (it was bought in advance). Not a great experience overall.
10. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä mysundayski.co.uk
Hi Jason,
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations.
We would like to clarify that our returns policy is fully in line with UK consumer protection regulations. As stated clearly on our website, customers have *14 days from receipt of the item to log a return on our portal, and then a further 14 days to return the item to us. You can find full details of our returns policy here:
https://www.mysundayski.co.uk/pages/returns-exchanges
In your case, the return request was submitted outside of the 14-day window, and therefore did not meet the criteria for a standard return. Despite this, we still offered an exchange*as a gesture of goodwill - going beyond our usual policy to try and help.
We always aim to offer great service, but we also have to apply our policies consistently and fairly. If you have any further questions or would like to discuss this in more detail, please feel free to reach out to our customer service team directly.
Best regards,
My Sunday Ski
the quality of the cloth is needed to…
the quality of the cloth is needed to be improved
17. huhtikuuta 2025
Vastaus yritykseltä mysundayski.co.uk
Dear Yibing,
Thank you for your feedback, please note however that we take great pride in the quality of our products. Everything we offer is specifically designed, tested, and inspected to meet the demands of skiers and snowboarders.
We work only with trusted manufacturers and hold every product to high performance and durability standards so while individual preferences and experiences can vary, we are confident in the craftsmanship and reliability of our products.
Thank you again for your feedback and if you'd like to discuss anything in more detail, please do let us know and we'd be happy to assist.
Best wishes,
My Sunday Ski
The worst customer service and…
The worst customer service and experience I have ever had ! To be refused a return that was within the time and the sizing is completely out of line and order. They refuse to take back ?
I am taking this further and will fight for my money back to the end. ! £300 pounds ! Terrible terrible brand do not buy.
18. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä mysundayski.co.uk
Hi Nerissa,
We're sorry to hear you're disappointed with your experience.
We’d like to clarify a few details regarding your return. Our records show that your order was delivered on 29th March, and as per the returns policy clearly stated on our website, returns must be logged via our portal within 14 days of delivery, with a further 14 days to return the item to us.
As discussed via email, we have no record of a return being logged for your order number, and we have not received the item back at our warehouse, which is why you have not been issued a refund.
You mentioned that the item was mistakenly returned to Snow and Rock, but as we’ve explained, we are not affiliated with them in any way and therefore cannot be responsible for items sent elsewhere.
We understand your frustration, but we must follow the policy in place to ensure fairness and consistency for all customers.
Thank you
My Sunday Ski
Amateur operation masquerading as a premium product/service
Terrible experience with what markets itself as a premium product/service.
I ordered a ski suit on next day delivery (well before the cut off time) ahead of a ski trip. It didn't arrive for two days, by which time I had already gone on my trip. When I returned I logged a return of the item and the portal said I had to pay for return postage! I emailed to complain and they sent me a label. My return was confirmed as delivered but that was 6 weeks ago and still no refund has arrived onto my card. There is also no way to telephone this company, the chat bot wasn't answered on both occasions that I tried (during their stated working hours). You have to email. All in all, what a joke for a company that pretends to be "premium".
Update: It is now nearly two months since this company confirmed to me that my return was delivered back to their warehouse (on 10th March) but they are still yet to provide a refund of £445 for the item. The item was returned late because they delivered it late to me in the first place!
If you order from this company you'd better be sure you're going to keep the item as you may never see your money again.
24. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä mysundayski.co.uk
Hi Caroline,
Thank you for sharing your feedback.
We want to begin by acknowledging the delivery delay, which was caused by the courier and was unfortunately out of our control, and we sincerely apologise for the inconvenience caused.
Regarding your return, as it was submitted outside of our standard returns window, we provided a return label as a one off goodwill gesture, even though our usual policy no longer applied. Because returns processed through this method take longer, we’ve been actively following up with our warehouse team and are still awaiting final confirmation.
Whilst we completely understand how frustrating this situation is, we kindly ask for mutual respect in these matters. Your review is not a fair reflection of My Sunday Ski, nor the effort the team have put in to support you, especially when we’ve made every attempt to assist you beyond our standard policy. We’re committed to resolving this and would greatly appreciate your understanding.
We are continuing to work on your return and will keep you updated as soon as we have more information.
Thank you for your patience.
Best regards,
My Sunday Ski
Jacket split within two days of wear
Disappointed with Quality and Customer Service
I bought a puffer jacket from My Ski Sunday and was really let down. Within just two days of wearing it, the material split—clearly not durable enough for actual skiing, despite being advertised for that use. When I reached out for a refund, I was told I was one week past their refund window, so there was nothing they could do. Extremely frustrating, especially since the product clearly didn’t hold up. I expected better quality and customer support from a ski-focused brand.
21. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä mysundayski.co.uk
Hi there,
Thank you for your feedback - we're really sorry to hear you're disappointed.
Please note that if the item had arrived damaged, we would of course have replaced it right away. However, based on the photos you provided, the slit in the fabric appears to be a clean cut that’s more consistent with accidental damage, such as from a fall or contact with skis, rather than a fault in the garment itself.
Ensuring our products perform well on the mountain is extremely important to us, however unfortunately we aren't able to take responsibility for damage that occurs during use. We do our best to make this clear in our policy, and while we understand your frustration, we hope you can appreciate our position.
If there's anything further we can do to help, please don’t hesitate to reach out.
Best regards,
My Sunday Ski
Love the product, not the sizing and exchange policy
The products seem to be of very high quality and I love the style. Unfortunately they all ran small compared to my normal sizing (and the size chart). I did process an exchange, so I can't speak to the new sizing yet. It was easy to do, but I did have to pay almost $100 USD for the shipping. That's a lot to pay when you are unsure of sizing.
9. huhtikuuta 2025
It is too expensive to change something…
It is too expensive to change something in another size , there I would not order again.
30. maaliskuuta 2025
Vastaus yritykseltä mysundayski.co.uk
Hi there,
Thank you for your feedback. We're sorry to hear that you found the cost of returning an item to be too high. We do our best to be transparent about our return policy, and all associated costs are clearly outlined on our Returns Page: https://www.mysundayski.co.uk/pages/returns-exchanges
While we’re happy to cover the cost of outbound shipping, unfortunately, as noted on the policy page, we’re not able to cover return shipping costs at this time. We understand that sizing exchanges can be frustrating, and we always encourage customers to review the returns information before placing an order to avoid any surprises.
We truly appreciate your support and hope to have the opportunity to serve you again in the future. If you have any questions or need help with sizing before your next order, our team is always here to help.
Best regards,
My Sunday Ski
Super cute base layers that are high…
Super cute base layers that are high quality and fit well!
4. huhtikuuta 2025
Absolutely stunning
Absolutely stunning. Ordered the gold champagne cropped puffer jacket, i snowboard aswell so not just for skiers snowboarder can look glam too. It was lovley and warm and so comfy. Will definitely be investing in my sunday ski again for next season.
24. maaliskuuta 2025
Oma-aloitteinen arvostelu
Bad experience
I ordered for the first time (ski suit, on sale). It came with a stain (I provided the pictures to the customer service and it is clear from the photos but they wrote that they don't see it) and also it was too small. I was shocked with the exchange fee - 50 £ (35 £ if I return without exchange). I decided to return and regret this purchase very much :( One more thing, I'm trying to put a photo of a stain here, but system won't allow it. The same happened when I tried to book a return so I needed to contact customer service and then they fix it after, so I finally book a return. Sending this back and paying 35 £ for returning the suit with a stain.
3. huhtikuuta 2025
Vastaus yritykseltä mysundayski.co.uk
Hi there,
Thank you for your feedback, and we're genuinely sorry to hear that your experience with us has been disappointing.
We understand how upsetting it must have been to receive an item that didn’t meet your expectations, and we truly regret any inconvenience this has caused. Regarding the stain you mentioned, we did carefully review the initial photos sent, but unfortunately, we weren’t able to clearly identify the issue in those images. That’s why we kindly asked for additional pictures so we could assess the situation more accurately.
Please know that if there is indeed a fault with the item—such as a stain—we will of course refund the return postage fee in full.
If you’re still open to it, we’d love to help resolve this properly—please don’t hesitate to get in touch with our customer care team again if you have any further questions or would like to follow up on the return.
Warm regards,
My Sunday Ski
The return postage charge of £8 is…
The return postage charge of £8 is excessive!
When you’ve no option but to buy online returns should be free or at least a reasonable price!
30. maaliskuuta 2025
Vastaus yritykseltä mysundayski.co.uk
Hi Linda,
Unfortunately while we offer free shipping on orders sent out, we are not able to extend this to returns. We choose to use a tracked and insured return method to ensure your item arrives back safely and you receive your refund without issue.
Our return policy, including the £8 return fee, is clearly outlined on our website. We aim to be as transparent as possible so you can shop with confidence, so apologies if this was missed ahead of purchase.
We truly appreciate your thoughts and thank you for your feedback. If there's anything else we can do to help you, please do let us know.
Best regards,
My Sunday Ski
Avoid at All Costs
Avoid at All Costs
I rarely leave negative reviews, but my experience with this clothing company was so disappointing that I feel compelled to warn others.
I ordered a ski jacket that looked great online, but what I received was nowhere near the advertised quality. The material felt cheap and flimsy — definitely not worth the price. The pocket zippers were a nightmare, getting stuck on material so that they were useless and inoperable.
Unfortunately, the customer service was just as bad. When I reached out to explain the issue, they were dismissive and refused to take any accountability. I was told I would have to pay upwards of $70 to return the faulty jacket. In the end, I had to go through my credit card company and file a claim just to get my money back. It should never have come to that.
Save your money and shop somewhere that actually values quality and customer satisfaction.
3. helmikuuta 2025
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