mysundayski.co.uk Arvostelua 

Vastaus yritykseltä mysundayski.co.uk

10.3.2025

Dear Jessica,

Thank you for sharing your feedback.

We’re sorry to hear that the fit wasn’t right for you and that the return cost was unexpected. Our return policy is outlined clearly on our website and is also linked on every product page as we fully agree that all customers should be encouraged to read it before purchasing to avoid any surprises, as we understand that the cost of returns can be a consideration in any purchase.

If there’s anything we can do to assist or if you have any further questions, please don’t hesitate to reach out.

Best wishes,
My Sunday Ski

Vastaus yritykseltä mysundayski.co.uk

6.3.2025

Hi there,

Thank you for your feedback, and we're sorry to hear that the sizing didn't work out for you. We understand that sizing for ski suits can be tricky, and while we do our best to provide detailed sizing dimensions, model sizes, and a fit guide to help customers make informed decisions, we recognise that there can still be variations in how the suits fit based on individual body types, and this also naturally varies between brands.

We truly appreciate your feedback and would be happy to assist with a credit note if you're unable to exchange, however we do still have suits available in a size L. If you do need any help, please do reach out to our customer service team, and we’ll make sure to assist you in any way we can.

Thanks again for sharing your experience with us!

My Sunday Ski

Vastaus yritykseltä mysundayski.co.uk

10.3.2025

Hi Daisy,

Thank you for your feedback, and we’re truly sorry to hear about your experience. Regarding your original order, as you mentioned, there was a slight discrepancy with the stitching (not a rip) and we promptly sent you a prepaid return label so that you could return this for a refund immediately. Since you were in a rush for a replacement, we advised placing a new order (rather than waiting for an exchange) but unfortunately, there was an address issue because a house number was missing (just the road was provided), which caused a slight delay in the shipment of your replacement order.

I can see that a refund was issued on the 4th March for your original order, and we haven’t received any returns requests for the second order. However, if this is not accurate or if there's been an issue with the return process for your second order, please do reach out to us, and we’ll be happy to resolve it promptly.

We truly appreciate your feedback and sincerely apologise for any inconvenience this has caused. We’re glad you love the ski suit and will do our best to ensure a smoother experience moving forward!

Best wishes,
My Sunday Ski

Vastaus yritykseltä mysundayski.co.uk

28.2.2025

Hi Susan,

Thank you for your feedback! We're glad to hear you liked the all in one base layer, though we’re sorry it didn’t fit as expected.

We understand that return shipping can be a concern, and we strive to this as clear as possible in our return policy on our website, please see below:

https://www.mysundayski.co.uk/pages/returns-exchanges

We recommend reviewing the policy before making a purchase to ensure you're fully informed, so apologies if this was missed in your instance.

If you ever have any questions or need further assistance, please feel free to reach out to our customer service team. We're here to help!

Best wishes,
My Sunday Ski

Vastaus yritykseltä mysundayski.co.uk

28.2.2025

Dear Cindy,

Thank you for sharing your feedback. We’re sorry to hear the pants didn’t fit as expected, and we totally appreciate your frustration.

Our return policy (below) is clearly outlined on the website, and we recommend reviewing it before purchasing to ensure full awareness of any fees associated with returns, so please accept our apologies if this was missed in your case.

https://www.mysundayski.co.uk/pages/returns-exchanges

We truly value your business and want to help, so if you have any further questions or need assistance, please don’t hesitate to reach out.

Best wishes,
My Sunday Ski

Vastaus yritykseltä mysundayski.co.uk

28.2.2025

Hi there,

Thank you for sharing your experience. We’re sorry to hear that the ski suit didn’t fit as you expected. We strive to provide accurate sizing information on our website (including actual dimensions, model sizes and a fit guide), and we understand how frustrating it can be when the fit isn’t right. The size L is indeed meant to fit a UK 12-14, but sizing can vary depending on factors like body shape and height, and we appreciate your feedback on this.

We’re glad to hear you liked the suit’s quality, and we’re sorry again that it didn’t work for you. If you need any further help please do reaching out to our customer service team for personalised assistance in the future.

Best wishes,
My Sunday Ski