Your website says that you use FedEx which is not true. It also doesn’t mention that you have to sign for a package. I place three separate orders for one item and still haven’t received a refund for... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
A true diamond in online shopping. Fabulous skiwear next day delivery is standard. Lots of stock. Prompt On line customer support . I have placed so many orders and never been let down. I NEVER bother... Näytä lisää
Great suit, pricier side but you are paying for quality and warmth! Other ‘high st’ brands at similar price do not offer as good quality and practicality. The suit was stylish and warm and practical f... Näytä lisää
Love the styles but the sizing chart does not properly reflect actual sizing. I also am missing an item in the shipment (shows shipped but not in the box) and am still waiting to hear back after email... Näytä lisää
Yritys on vastannut
Yhteystiedot
Riverbank House, 1 Putney Bridge Approach, SW6 3JD, London, Yhdistynyt kuningaskunta
- info@mysundayski.co.uk
- mysundayski.co.uk
3,3
Keskitasoinen
489 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
cheap materials for that price, late delivery and high costs for returning
late delivery, cheap package and poor materials. Style was really cute, but finishing and materials are cheap, I'd spend not more than 30 GBP instead of 110 GBP for this kind of products... Furthermore also sending back products will cost me 36% of value of the product, 40 GBP, that i will lose... i don't understand how is it possibile i bought from their site, don't buy it's my suggestion.
28. marraskuuta 2025
Vastaus yritykseltä mysundayski.co.uk
Hi Antonino,
Thank you for your feedback and we’re sorry to hear about your experience.
Due to high demand and our busy period, orders take up to 2 working days to be processed and this is displayed in our Shipping & Delivery policy here: https://www.mysundayski.co.uk/pages/shipping-delivery.
Our return policy, including the returns fee, is outlined on our website: https://www.mysundayski.co.uk/pages/returns-exchanges. We aim to be as transparent as possible so you can shop with confidence, so apologies if this was missed ahead of purchase.
If there's anything else we can do to help you, please email support@mysundayski.co.uk and we’ll be happy to assist further.
Warm regards,
My Sunday Ski
Great Service
Arrived very quickly and daughter in law said they were very very comfy which was why we ordered a second pair
24. marraskuuta 2025
Sizes run smaller than their size chart…
Sizes run smaller than their size chart reflects. I would order your normal size or size up one. I submitted my return for an exchange two days ago and still haven’t received an email on the status of my exchange, hoping my return is processed and my new size is coming soon…
26. marraskuuta 2025
Vastaus yritykseltä mysundayski.co.uk
Hi Emily,
Thank you for sharing your thoughts with us; we appreciate your feedback on our sizing.
We have a Fit Guide available on our website: https://www.mysundayski.co.uk/pages/fit-guide and provide dimensions of our items on the product page under ‘size guide’.
When your return reaches our warehouse, it takes up to 7 working days for your request to be processed and you’ll receive an email once it’s completed. Please see more info on our Returns & Exchanges policy here: https://www.mysundayski.co.uk/pages/returns-exchanges.
If you need more assistance on sizing or your exchange request, please email support@mysundayski.co.uk and we’ll be more than happy to help.
Warm regards,
My Sunday Ski
Return request - poor quality
Hi,
I have already initiated the return request, however I was surprised to see that I am expected to pay for return shipping. Since the jacket and pants arrived defective (broken snap on the pants, uneven and poorly attached snaps on the jacket, strong chemical smell, and overall low manufacturing quality), I believe it is unreasonable for the customer to be responsible for return postage.
This is not a matter of size or personal preference - this is a quality issue.
I received items that do not match the standard or the advertised product, which means the cost of return should be covered by the seller, not the buyer.
I am requesting a full refund including return shipping, or alternatively a prepaid return label. I hope we can resolve this quickly and amicably, as I would prefer not to escalate this further with my credit card company or through a consumer protection claim. I believe it is in both of our interests to handle this professionally.
Please confirm that you will provide a prepaid return label and a full refund.
Thank you - I look forward to your prompt response.
26. marraskuuta 2025
Vastaus yritykseltä mysundayski.co.uk
Hi Iuliia,
We’re really sorry to hear about the issues you’ve experienced with your jacket and pants. That’s not the quality we aim to deliver we completely understand your frustration.
As our customer service operates Monday to Friday, we weren’t able to respond over the weekend, but we’ve picked this up first thing today.
We genuinely appreciate your patience, and we’re committed to resolving this for you promptly. If you have any other questions, please contact support@mysundayski.co.uk and we’ll be happy to help.
Warm regards,
My Sunday Ski
Gorgeous
I like the material and suit looks really gorgeous. I’m 175cm tall and about 70kg weight, size L was very good. M would be small. Thank you!
26. marraskuuta 2025
Vastaus yritykseltä mysundayski.co.uk
Hi Osher,
Thank you for your feedback. We’re sorry to hear that the size and fabric didn’t meet your expectations.
All of our fabrics are premium and specifically designed for high performance on the mountains, offering both durability and comfort.
We have a Fit Guide available on our website: https://www.mysundayski.co.uk/pages/fit-guide and provide dimensions of our items on the product page under ‘size guide’.
If you need more assistance on sizing or anything else, please email support@mysundayski.co.uk and we’ll be happy to help.
Warm regards,
My Sunday Ski
bad customer service
bad customer service
bought an expensive bag then see it reduced and asked for refund or voucher
huge return costs!
as a huge skiing family. all v cross
24. marraskuuta 2025
Vastaus yritykseltä mysundayski.co.uk
Hi Caroline,
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations.
We’re unable to refund the price difference if an item goes into sale at a later date and need to ensure we maintain a fair and consistent policy for all customers.
To be the first to hear about future promos, new launches and more, you can subscribe to our newsletter here: https://www.mysundayski.co.uk/pages/email-sign-up.
We do our best to be transparent about our return policy, and all associated costs are outlined on our Returns Page: https://www.mysundayski.co.uk/pages/returns-exchanges.
If you have any other questions, please get in touch with us and we’ll be happy to help.
Warm regards,
My Sunday Ski
Swift delivery quality product
24. marraskuuta 2025
Delivery was super easy and fast and…
Delivery was super easy and fast and the products were excellent! Super happy with my purchase!
21. marraskuuta 2025
Love my thermal set
I bought a thermal set in sage green online on Black Friday for £75 I was umming and arring about it because its a lot of money b ut I'm so glad I did, they are so flattering, feel very good quality and well made. They came quickly.
They fit well. Generally very good experience!
29. marraskuuta 2025
Oma-aloitteinen arvostelu
Brilliant service
Brilliant service, I ordered at 9pm and it was delivered the next day.
20. marraskuuta 2025
Nice pants, on the big side
Nice pants, on the big side. I read some reviews that the pants run small but I did not find that
21. marraskuuta 2025
I love the style of your ski clothing …
I love the style of your ski clothing and your material. It make my body is perfect.
15. marraskuuta 2025
A true diamond in online shopping
A true diamond in online shopping. Fabulous skiwear next day delivery is standard. Lots of stock. Prompt On line customer support . I have placed so many orders and never been let down. I NEVER bother with reviews but such fabulous service deserves praise. SUNDAY SKI SETTING THE STANDARDS!
25. marraskuuta 2025
Good service
Good service
Nice ski pants ever
I love the style they made and Marterial
7. marraskuuta 2025
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