MY Protein Arvostelua 541

I made an order, have chased it up multiple times with absolutely pathetic customer service, over 8 weeks later, nothing has arrived and they are refusing to refund my money.

This company used to be amazing. Not anymore - easily the worst customer service I have experienced.

Never dispatched the items. Placed second order same again. All customer service said was will be dispatched in 48 hrs. This went on for 2 weeks before I cancelled. Even the the webiste won't let me cancel the order.

My account was hacked and the person ordered numerous products on my account to send to different location. I tried contacting customer service to stop order and money going out of my again. The money is still pending but tried stopping order with my protein. Absolutely disgusting customer service. No help. No one knows what they're doing and now this hacker will receive his product as it says now dispatched. What a joke!

Payé pour les marchandises, non reçu, le service à la clientèle ne se soucie pas... Restez clair et trouvez un autre fournisseur...

I finally received my 'item' today, after 2 weeks wait.

Firstly, the item was posted to the wrong address. Eventually redirected.

Finally arrived today, box torn open, two items missing and the one item that arrived was wrong and damaged!

I immediately contacted customer service and requested a refund. They said new items would be issued. I explained the items were posted to the wrong address, could they update the address to avoid the same issue occurring. I was informed the items would be issued to the same address as the original order.

I've requested a refund again and if not provided I plan to raise a dispute for the payment through my bank.

I've never came across customer service as bad as this in my life!

My first time ordering form my protein thought I'd give them a go, was sent an email saying you are getting next day delivery via parcel force then the snow came down I had to get InTouch via web chat with them told them not been delivered so they said it will be the day or the day after that I'm waiting for 2 items I got a message from royal mail which said they had to return to sender the day after that my protein didn't even let me know still saying the same on my account very poor customer service on there part so I had to do another web chat got a response straight away they offered to send replacement items I asked could you send it next day for a good will gesture the response I got was no so they offered me a refund 3 - 5 working days which is a joke at this point hope I haven't been scammed.

The delivery is appalling ….. numerous times I have had to wait excessively long periods before receiving* items ….. and they no longer seem to care from a customer service standpoint

Delivery
In November 2022, after waiting for 5 days for my day-to-day delivery, I massaged them asking what happened. They told me that they couldn’t deliver(every parcel from other companies arrived without any problem to my address) and refunded me without asking if I wanted to. I didn’t want a refund because of the “Limited-Edition Black Friday Box”, I asked them to send it again and of course, they sent it without the “Limited-Edition Black Friday Box”.
In October 2023 I again ordered a large amount of vitamins. It arrived without any problems but after a week at 11 pm on Saturday and 1 am on Monday they automatically withdrew money from my bank account and sent me the same order 3 times. I couldn’t cancel it because they dispatched it at night. I had to return 3 parcels for a refund but one of them wasn’t refunded:
“So let's look at the whole situation:
1. Myprotein submits an order and withdraws money from me automatically at midnight.
2. In the morning I texted you that I didn't order it, my order arrived a week ago.
3. You say "Sorry it is already dispatched, you can return it with InPost"
4. I do all these processes, pay for the return and send it.
5. No tracking updates, InPost lost the parcel in transit.
6. I called them, and they said "MyProtein will register it as lost and return your money"
7. You say that you won't refund me.

All these seven steps took more than a month.
Is it fair ?”
They told me “Please be advised that we are unable to process a refund if the Warehouse has not confirmed that we received your order back”

Quality
It is bad, I bought socks 4 months ago and they are still pilling. Every time I take them off there is a small amount of socks` fabric that gets stuck in my carpet quite easily. It happens for other socks but usually only for the first week and this one is still leaving fabric all over the place after 4 months.

Vitamin D3. In March 2023 for £4.55 I got 360 softgels with 62.5mcg of vitamin D in each softgel. In October 2023 for £14.92 I got 180 softgels with 62.5mcg of vitamin D. Both of the items I bought without any discounts. It was 79 softgels per pound and now 12 softgels per pound. The price went up by 658% in less than half a year while quality remained the same(not good).

Absolutely appalling customer service experience.

I have had three live chat conversations with My Protein and had completely different answers each time I have discussed with them.

I had a subscription and the product was out of stock this month. I wasn’t informed about this and realised when the product hadn’t turned up by the usual date. I followed it up on live chat and eventually agreed to cancel the subscription with it also being agreed there would be no further charges and no delivery for this month or thereafter.

A week later, I was charged for the subscription. I was told there was no way this month’s order (which I agreed a week ago to cancel) could actually be cancelled even though it was out of stock and, as it was being ‘processed for dispatch’, I would have to wait for it to be delivered and then return it. Whenever that might be.

This was the opposite of what I was told the week before.

I was also told previously the product had been delivered when it hadn’t. They sent me evidence which was from a prior month’s delivery.

Very amateurish and no common sense.

It’s a shame as the product is good, but they don’t seem to have any interest in customer experience. I’ve never written a bad review like this but felt I had to with these guys.

Terrible customer service
Returned an item through inpost have a tracking number for my return, inpost have lost the parcel but advised that the retailer must place the claim... My protein advised that I must claim direct from inpost... Thus has been going on for 2 months. I would never use the again

I had placed an order for £35.
The next day 3x the original amount was taken from my bank account amounting to over £110.
I do not trust and would never use MyProtein again

Product niet geleverd, hoewel de Track and Trace aangeeft van wel. De klantenservice schijnt het niet veel uit te maken, heeft na een week nog steeds niet gereageerd. Dit is puur geld weggooien.

My name is Fabrizio
I ordered a product from Myprotein
I never received that at home they said to
We have run out this item, but they never redounded me that although I have paid for that O want my money back!

This is the worst company to order from online. After trying to return a product countless times, they continuously fail to provide me with sufficient information to return the product in Dubai. I prepared the return label, took it to the post office and did everything needed to return the item. The post office, to no surprise, was not able to ship the product because the information provided by Myprotein was not enough. I asked for the right information more than 5 times and all they could tell me was “to register your return and create your returns label…” pretending that I haven’t done that already. I was very clear with everything but they repetitively refuse to offer a solution. Their customer service team keeps changing and everytime I speak to someone (which takes hours to respond) I need to explain the issue all over again. I’m stuck in an endless loop with a company that clearly doesn’t understand how to deal with customers. Avoid ordering from them.. not worth the hassle.

Would just like to give MyProtein a massive pat on the back, for their Customer Care Team in particular Sandile. I was sent the wrong item by mistake and within a couple of sentences the whole situation was resolved and I had my original item within 3 days.

Excellent, second to none for customer service I would highly recommend and ignore any bad feedback. ⭐️⭐️⭐️⭐️⭐️

One of the worst online order experiences of my life. Aliexpress will deliver a package faster than this company, no explanation from them why it took 20 days for my order to ship, and the they tell me after another 5 days it’s “lost in the mail” idk who is running the NZ branch of this company but they need to be fired asap. This company is just a bunch of frauds.

AWFUL- No way to have an issue resolved unless you have hours to spend on your phone.
Chats are not saved, emails are not saved, messaging center messages, not saved..I have spoken to 18 different agents on 4 days.. no way to make formal complaints, no way to have issues resolved as one agent doesn't know what the next agent has said..
ZERO customer care.
ZERO resolution.

AGAIN. ITEMS NOT SENT THAT WERE ORDERED AND PAID FOR.
ALSO..
MISSING DELIVERY - ROYAL MAIL SAY CONTACT MP, MP BLAME RM. NO ACCOUNTABILITY . INFURIATING. IMPOSSIBLE TO SPEAK WITH ANYONE AND WHEN YOU DONT THEY DONT GIVE A SHRED OF A F.
PRICES HIKED AND CUSTOMER SERVICE PLUMMETING . AVOID. SHOP ELSEWHERE GUYS . THEIR ARROGANCE HAS EXCEEDED THEM.

Over promised on delivery once again. Selling products with a good discount only to then undercut that again! Had so many problems with this company recently. Would not recommend

Absolute waste of an effort to order from their site. I am based out of Dubai, they advertise big discounts but when it comes to delivery they are clueless...customer service executive chat in a sweet manner but there is no resolution...out of stock, wrong order , random order cancellation is pretty common thing for them...they cancelled 4 of my orders and never bothered to inform me why...it's like u serve a nice meal only to find its fake...I request them not to advertise when they can't fulfill their promise