MY Protein Arvostelua 541

Myprotein worst delivery service i can imagine i been customer from them like 8 years but this years been awful i will just ordered somewhere else very shameful after all this long time

Truly a terrible terrible company

I posted a review and was messaged by the company I was due a refund and my account would be credited. Yep, 10 days later and I’m still waiting. They moved customer service overseas and it BLOWS. They lie on sales and couldn’t care less about customer service. They advertise a site wide sale but are very selective about what products get placed on sale. Site wide means just that, site wide

It’s truly a shame what happened to this company. I’d advise everyone to not walk away from them, but run away and don’t look back

Absolutely terrible customer service item never delivered sent a second time still not here . Everytime asked. Same questions going round in circles it’s a joke

Never help, item arrived damaged and they keep asking photo and I sent and they ask again and sent and never response on time , every customer agent answer differently really bad

Still waiting for my refund from my protein dispite sending them the proof of postage 12 times! Every agent asks the same questions over and over rather than effing doing anything.

Waiting for ‘Leah’ to process my refund after a month of rubbish…

I was going to become a regular customer but will be shopping elsewhere now. I bought leggings in an XXL and they sent me them in XXS. They are saying I have to pay out of pocket to return them and customer service go back and forth with multiple messages not really understanding what they are talking about. Absolute joke. I shouldn’t have to pay to return their error

Absolutely terrible customer service from this cowboy outfit. Subscription address was updated but as with others that have had the same issue the undate has been a error at 'my protein' end. Ive now had 2x deliveries gone awol £80 worth. My protein customer service have dont nothing to help. Ill never use these jokers again.

Bought protein and supposed to get free gift did get free gift when product arrived contacted my protein they were not very helpful so asked to return product eventually got label to return product I sent it back and the tracking number said that they had received it contacted my protein they said they had not received product so leave it fourteen days then I would get a refund but NOTHING has happened just left waiting for my refund no COMMUNICATION whatsoever

ICh habe am 22.3 dort bestellt, insgesamt 5 Produkte von denen nur 3 geliefert worden sind.
Seit dem schreibe ich sowohl mit dem Kundenservice, die meiner Meinung nach entweder nicht lesen können, oder der deutschen Sprache nicht mächtig sind. Die Antworten belaufen sich von, das wird noch geliefert, bis sie haben es ja auch noch nicht bezahlt.
Über PayPal habe ich den Fall gemeldet, in der Hoffnung mein Geld zurück zu erhalten, was bislang auch nicht geklappt hat. Ich soll es jetzt zur Anzeige bringen und die Fall Nummer übermitteln.
In der heutigen Zeit einfach ein Undingen - und von Service kann man hier wirklich nicht mehr reden

Absolutely terrible customer service. My order is now 10 days late and no tracking updates are provided after my planned delivery date. Upon contacting customer services i got a short apology and a refund. Nothing else after all the time ive wasted contacting/emailing etc. I will switch to another brand now that actually cares about it customers!

Perfect! Love it

The worst exprience ever!!! Because of them fault į didnt received order number and now į cant return it!!! Nobody is trying to solve my problem... Not recomend at all !!!!!!

Ir you want to help, Please leave Me your contact because I can not find yours message on trustpilot

They Ran a cash back campaign which I didn’t get after filling up forms and all.Sending mails since December and all I am hearing is gonna reply in 3days. Wondering how many customers didn’t receive as well.

I ve been buying bodybuilding supplements for many years and can honestly say my protein products are good value for money and taste OK but more importantly are up there with the branded named supplements for their efficiency in building muscle.
I know many consumers have had delayed deliveries but I can honestly say over the 20 plus deliveries I ve none that took longer than 3 days .
Overall I m happy with the service.

Jeg er yderst skuffet over myprotein.com
Jeg ved ikke hvorfor, men tydeligvis er deres service blevet dårlig. Jeg bestilte 2 varer, og der stod i flere dage i træk at de ville ankomme torsdag den 25/4-2024. 2 timer gør ankomst ændrer de leveringen til at de ifølge dem kommer mandag den 29/4 kl 17.00 i stedet for. De ændrer det 2 timer før. Det er virkelig dårligt. Sådan var de altså ikke engang. Deres levering plejede at være yderst effektiv og det. Jeg har også fået en mail hvor der står at deres levering først vil være imellem 3 maj-7 maj. Ved ikke hvilken en jeg skal tro på. 29 april eller de andre dage

Retour van proteïne blijkt niet onder de normale retours te vallen, dus een hoop gezeur en gedonder voordat je überhaupt een retouradres krijgt. Blijkt dat je €16 dient te betalen. Dit is nergens terug te vinden op de site. Het geld terugkrijgen zal ook wel een uitdaging worden als ik de rest van de reviews lees.

Retour sturen is echt een groot drama. Ik wacht al weken op mijn geld. Ik ben zo blij dat ik met klarna heb betaald.
Ik heb mijn twee bestellingen in 1 pakket retour gestuurd, nu hebben ze 1 bestelling bijgewerkt en ook nog verkeerd. De andere bestelling hebben ze nog niet bijgewerkt, en we zijn alweer twee weken verder.
Het zat in dezelfde doos...
Ik bestel hier nooit meer en zal het ook iedereen afraden!

Unfortunately after being a long serving customer I’m having to step away from Myprotein. The last 2 large orders I’ve had were massively delayed despite everything ordered was in stock and due to the amount spent it was supposed to be next day delivery. I was getting half an order after a week of waiting then the rest would follow over a week later. I have today received an email stating that one order is cancelled due to it being out of stock, this was a tub of Almond butter ordered over 2 months ago!
I’m not sure if they are having trouble at present as so much is out of stock and their online help has become so awful it’s not worth asking anything. Such a shame as everything has been great, from the price, the items themselves and delivery. Sadly they appear to have gone down hill the last few months. Now looking for alternatives unfortunately

I avoid buying from this company only because they inexplicably choose to use Royal Mail, the worst delivery company by far. I missed a delivery today and my only option is to wait 4 days for them to deliver it again. It wasn't a very valuable product so they could have just left it by the front door like any other company, but they refuse to. I'm going to cancel the order and buy it on Amazon instead so I get it three days faster.

AVOID AT ALL COST! They took payment from my card but on my order page they claimed there was an issue with my card. I tried both cards and all got the same message saying my order did t process there is a payment issue. I got in touch with customer service who totally refused to help stating it was a card issue which the bank confirmed it wasn’t. They said someone would be in touch, I chased and chased but no one got in touch. I checked my bank today to find they taken payment and lie it didn’t go through. I’ll be going to trading standards. DO NOT SHOP HERE!