MY Protein Arvostelua 540

I recently gave this company a glowing 5 star review for their ease of ordering and super fast delivery.
On opening my parcel a couple of days later I was really disappointed that 1 of my items had an expiry date of end of August. As I am going abroad for a couple of weeks holiday this is not giving me sufficient time to use my product.
I contacted My Protein and problem could be easily sorted, send me a replacement or issue message a refund. Instead I’m told they pass it on for investigation. I have sent them the photos of the product so I asked what investigation is needed.
4 days later and still no response. What is the point of your customer service if you can’t solve issues.
Really really disappointed now with My Protein and regretting my previous 5 star review for the company.

I can honestly say I have never had a problem with the company, my orders always come when they are supposed too, if the product I require is not in stock they email me as soon as it is back in stock.

Ich frage mich ernsthaft, was in den Köpfen solcher Entscheidungsträger vorgeht. Vermutlich geht’s nur noch um Boni – koste es, wen es wolle. Ob Kunden oder eigene Mitarbeiter leiden, scheint völlig egal zu sein. Mal sehen wer hier zuletzt lacht!

Ich habe ganz normal mit PayPal bestellt, alle Daten übermittelt – Adresse, Datum, E-Mail. Die Ware kam nie. Stattdessen bekomme ich eine Standard-Mail mit der Aufforderung, nochmals alle Infos zu schicken.
Wirklich? Jeder normale Shop findet die Bestellung anhand der vorhandenen Angaben. Bei MyProtein offenbar nicht.

Dank PayPal bekomme ich mein Geld zurück – wenigstens etwas.

Und bevor jetzt wieder eure beschissene, vorgefertigte Antwort kommt: Spart sie euch. Gebt mir einfach mein Geld zurück.
Hier noch die fehlenden Infos – mehr gubt es vion meiner Seite nicht:
Kaufdatum: 24.06.2025, 18:11 Uhr
Zahlung: PayPal
Betrag: 73,15 €
Artikelnummer: 4×13972455+ Porto

Das war meine letzte Bestellung – und ich werde jedem, den ich kenne, ausdrücklich davon abraten, bei euch zu bestellen.

★☆☆☆☆ – Extremely Disappointed with MyProtein UK and Their Customer Service

I’ve been a regular customer of MyProtein UK, but after my latest experience, I seriously doubt I’ll ever order from them again. I placed an order worth £107 on Friday of last week, and as of today, it still hasn’t arrived — well beyond the expected delivery date.

The most frustrating part isn’t even the delay — it’s the completely unhelpful and rigid customer service, especially during a conversation I had this Saturday morning at 10:20 AM. Despite explaining the situation clearly, I was told they couldn’t change the delivery address, couldn’t use a different courier, and couldn’t upgrade the shipping — basically, they couldn’t do anything to help. Just scripted responses and zero willingness to take ownership or offer a real solution.

I’ve now been left waiting far too long for a fairly expensive order with no guarantee that it will even arrive. No effort was made to resolve the issue or retain me as a customer — just generic replies and total indifference.

Honestly, if something goes wrong with your order, you’re completely on your own. This is not how you treat paying customers

dire che fanno schifo è poco.. Pacco smarcato come consegnato ma mai arrivato.. Per fortuna ho le telecamere e potevo dimostrare che nell'orario di consegna non è arrivato nessun corriere. Per spiegare il problema e aprire un ticket non è fattibile.. ti mettono in contatto con la deficenza artificiale ( e questo mi va proprio sui cog....i, visto che io sono uomo vivo e libero e merito rispetto) , e anche se si prova a spiegare il problema con il numero d'ordine in questione, la ''deficenza'' mi rimanda sempre ad un altro ordine.. Ho aperto un ticket con PayPal e nonostante le immagini video non mi hanno accettato il ricorso dicendo che il corriere aveva smarcato la consegna e i video non fanno testo.. allora ho chiesto di farmi vedere la mia firma sul ricevuto del pacco.. Niente più risposte...(d'altronde sono tutti la stessa cricca ).. Allora ho dovuto chiamare l'associazione consumatori e visto che la sede è in Polonia non ho dovuto neppure pagare e in un mese mi hanno dato ragione e ho avuto il mio rimborso... PS: congratulazioni per il continuo aumento di prezzi, (forza Williams F1) bravi... 195 euro di listino per 5kg di proteine per poi fare il 40% di sconto.. ottima strategia!!! bravi, e pensare che che eravate il mio sito di riferimento e vi ho fatto una pubblicità meravigliosa a suo tempo (nel 2020 5KG li acquistavo da voi a 65 euro) ora invece sto consigliando a tutti di evitarvi come la peste...

I ordered their product for the first time. After some time I received an email that proclaimed gleefully "You asked, we delivered 💪Great News your order has been delivered!"
It had not.

I made enquiries and had told I was wrong it had been delivered to me. I enquired further to see that it had been listed with my address but a postcode in Bristol. Not mine. They had delivered to the wrong address.
Thinking they would accept their mistake - I had not put down the wrong postcode. I informed them. But they refused any payment because the postal detail which were all correct had the wrong post code = which was their fault. They blamed me.
So Ive paid out. No product. No apology. No refund.
Great customer service! I will complain.

I've always purchased from My Protein, however they don't give a flying fig about their customers. Before ordering from their EU site, I contacted their CS team to confirm whether their advert on Facebook was legitimate. They confirmed it was legit. Guess what? It wasn't.

I contacted them again with my complaint, and they didn't care one bit, just fobbed my off to contact my bank to get a chargeback, took no accountability for the bad advise. As usual another company that will take your money, but as soon as there's a problem they look the other way.

Stay clear of this company

Used online to place an order my old address was still showing within minutes of my purchase I contacted them (seemingly you get an hour to amend)
Fobbed off, told to deal with myself as order had been despatched on a Sunday night don’t think so.
They done nothing to help god knows who has my parcel now. Will NEVER use this company again worst customer service ever

If you want a nervous breakdown these are the people to order from. They have sent me a product and taken my money without my consent twice now. Returning the product and then trying to get your money back is a full time job, it took me a month to get my first refund, six weeks later I still haven't received my second refund as apparently the system has rejected it (what kind of logical reason is that)! You can't speak to them on the phone,it's all done through message and you constantly have to go back and forth as they do not read the full chain of messages. I think they rely on people giving up so they can keep their money. Save yourself the mental torture and go somewhere else. It is the worst experience I have ever had from a company

Been a customer on and off for the last 15 years this company has become very bad in the last year or so if you place an order it’s like a lottery whether you actually receive it or not know information actually given as other people have said here they just don’t care they do what they want. They’ve got your money.

My order id this 670401266 it's been 11days still my order not delivered this is very poor management and I'll not prefer this website because it's very bad experience for me

Three times I've ordered with next day delivery and EVERY SINGLE TIME theres been a delay. Once it never came.

It’s bad experience I’m buy Protin and certain. Taste is so bad vanilla flavour and same certain I’m Throw the bin

Impact whey Protein vanilla flavour & Creatine . too sweet and disgusting flavour.Don’t buy my money totally wasted 🥲 plz plz guys don’t buy my protein supplements? Better on company is the best supplement products?

Purchased the 5kg package as well as other products from them due to a great deal they had on at the time, or so I thought.

Upon arrival my parcel didn’t contain my 5kg of protein. The most expensive item. I assumed that this would arrive on another day so I waited and threw away the wrapping. Nothing arrived I checked my account online and it said it should have arrived with everything else.

Reached out to customer support and it was going well spoke to a few people as it was never the same person each response I received. Eventually said that they would send out replacement. However, a new ticket was then created to their “investigations team”.

Long story short because I am pretty much done with this and done with them. Want to make sure other know what they are getting themselves into. They asked me if I could take pictures of the packaging. I already threw it away. They then said they would check cctv footage. They checked said parcel was packaged and prepared properly then said they have now closed my account and won’t recover any orders from me…

I’m now down £80+ have no way of contacting them without an account. No way of emailing in. No way of resolving this. Worst customer service I’ve experienced. They of course didn’t provide me with this footage. Even if it was package correctly how do I know that I received correct parcel? Or that it wasn’t tampered with. All I know is I don’t have what I ordered. Will not recommend them to anyone else. From the reviews I’m reading it seems as though I’m not the first this has happened to and I won’t be the last unfortunately.

BE CAREFUL!

Awful service. I placed an order and immediately cancelled it, when it was in Order Placed status, and the website confirmed cancellation. I then reordered the correct stuff and I've now been waiting 4 days for it and still it sits in "Processing" and hasn't been dispatched. Today I get an email saying both orders are delayed so I chat with Thrashnie in customer services to explain i cancelled the first order and they tell me the cancellation didn't happen because it was already dispatched, yet it's stil showing as "Processing". Agent has no intention of cancelling and tells me I can return goods. I have now asked to cancel both orders as they are not dispateched but they refuse to. Absolute con merchants

Awful customer service.
Awful website.
Awful delivery times

Bad experience

They will cancel your order with no heads up or provide any sort of reasoning

Recently purchased a hoodie and joggers for the gym. I took the hoodie out the packet to find it covered in dust, with one area having a line of thick dust on it. Also found what looked like an off cut of material in the pocket of the hoodie. Not the best really when you already put the price of the items up by a few quid just to put it on sale, meaning customers saved absolutely no money on these items. At least pretend to care about customers and the quality of your items.

Myprotein’s referral scheme is misleading. My friend used my referral code, placed an order over £45, received the products, and got the credit. However, Myprotein is now refusing to give me mine, claiming the order didn’t get the referral discount—despite us following all the rules. Customer service has been unhelpful, and this feels like a way to avoid honouring promotions. Very disappointing and not a good look for a company that relies on customer loyalty.