MY Protein Arvostelua 540

Dreadful company and customer service. Dishonest communication, deliberate avoidance of accountability. Just look at the recent reviews before placing an order and do yourself a favour.

Just horrible, horrible customer service. They are so unhelpful and unprofessional. The carrier lost my package during transit and when i reached out to them to get update on my order. They just replied to me with a copy and paste answer and when i told them i needed a refund they replied to me with the same response that has nothing to do with refund. I would advise you to run the opposite way from this company. also, they prices don't match their product’s quality.

Last three orders I made with them have not been delivered. I've since gone to another supplier of Protein and it arrived within two days. I will not go back to MyProtein.

They are terrible. I tried to exchange the bra from S to M, and the leggings rolled down and didn’t stay on. I have been told it’s my waist problem, and my size. Exchange has not been offered for over a week now, day by day. I am sending clothes to them anyway. I can’t wear them. They can keep my money, and they’ll wear poor, cheap clothes. Keep away and use known brands of leggings that don’t slide down from your bum, no matter what size you are. Just for the record, my leggings always were size 10 UK, and I never needed a big bra.

After receiving a very attentive direct contact from the Customer Manager, Sam, on the website, who assured me that the issue would be resolved — with the order cancelled and the refund issued within 5 days — once again, five days passed and nothing happened.

They cancelled my original order, sent me another automatic reply on the website, and no refund was made. I should note that I sent the proof of payment and my card number again, and I also explained that the payment had been made on the 9th, not on the 12th, which is the date they assigned to the order. And once again, nothing happened.

This is not a matter of the amount involved, but rather a matter of professionalism and honesty.

Well worst company I’ve ever used yet again not received my order due to evri yet again still waiting for refund been over a week and still nothing my advice is stay well clear from them

Go to hell. Unsubscribed 5 times and still sending me the order that I don’t want to. Impossible to REALLY cancel.

Shocking service.
Contacted the messaging app for return info on an item which arrived incorrect, they replied giving me a discount code for delivery which didn’t work as obviously I didn’t want to pay for their error.
They then sent me a paper returns label which also didn’t work.
There way of then dealing with this was to tell me they can’t do anything and I’ll have to send it to the post office (when I selected in post to begin with) and pay the delivery fee.
No customer care in the slightest, lack of sympathy with replies and overall no clear understanding on customers problems or what’s been said

I've used this product for 5 years with great results. That's the Good. I've never paid the same price for an order because of so much price manipulation and I'm tired of it. That's the bad. The shipping has gone way downhill and you fear you'll never get your order every time you place one. That's the ugly. I'm now finally cutting ties and ordering a product that keeps the price consistent, gets good product reviews and ships and shows up within a week with real tracking. Good-bye My Protein, your app, and your texts! I'll miss your products but nothing else.

On 02.06.2025 I purchased two items under order number 673491845. The order completed but I was informed that the items were out of stock and no money had been taken. SIX months later on 27th January 2026 I received an email from My Protein to state that my order had been dispatched and was being delivered by Evri. Despite attempting to contact Evri to advise them I had moved property and no longer resided at the parcel address I received no response and the parcel was delivered to my old address in Newport. I had previously changed my address with My Protein during a purchase I made on 1 January 2026 so there was no reason why this order was delivered to the incorrect address when My Protein were already aware of my new address.

I contacted My Protein to advise of the above and their response was inconsiderate and unsympathetic and merely stated that they couldn't change the address on an order, leaving me out of pocket by £31.92. So, after being a loyal customer and ordering hundreds of pounds of products from them I will now be taking my business elsewhere where customer service is a priority and issues are resolved promptly, politely and positively.

I think the last 3-4 deliveries have been significantly delayed because they use evri. Always says delivery is attempted even though I know for a fact it never was 🤡 😂 you’d have to be stupid to run your company through the dirt by using Evri just to save pennies. I bet 2026 is one of the worst years to date watch this space, it’s clear you’re about to lose a LOT of customers.

Customer service very poor unable to speak to real person
No chat available
Only automated service
They using Evri that has even worse customer service
AVOID

Familiar story, paid extra for next day delivery (silly me) checked out and saw the dreaded "Shipped by Evri."

I should have known what was coming.

Had the delivery confirmation for yesterday and waited in only to receive the "sorry we missed you" email.
I am not sure who they missed because I was definitely home all day.

Looking through the other reviews and the impecible 1.2 Star rating it looks like MyProtein risk a lot of business by continuing to use Evri.
Evri may be cost effective but losing your customers sure isn't.

Was told by customer services that there is nothing they could do and to wait until Wednesday and if it still hadn't arrived we can try again... I don't really want to try again ideally.
After some back and forth I was given £5.99 MP credit, not sure what use that will be to me but thanks I guess.

I have solely used MyProtein for years in my dabbles with fitness but I think it is time to look into alternatives.

Late delivery and to solve it they refunded me and didnt give me a reason which made the whole process take even longer time. Very dissapointed

Charged me twice and refuse to refund the payment. I ordered a 1kg tub of protein and shortly after received an email that payment had not gone through with a link to remake payment. I done so and upon checking my bank had indeed been charged twice. I got in contact with support who asked for lots of information to in the end tell me I had only paid once even though it’s showing I paid twice on my statement. The only positive is their fast reply time.

I have use this company in the past very happy with the service and have no problems with them orders are always on time and in good order good selection of products at reasonable price

Not worth buying from this company.
Horrible customer service. Products are okay. But if you have an issue they will run you around in circles. Impossible to get any help or refund with products that have issues.
Don't support this company.

Hands down the worst shopping experience of a lifetime

I placed an order for a Christmas present on 18th December. According to their website, all orders are dispatched within 48 hours so I thought it would definitely arrive before Christmas Day. When it didn't, I put it down to them having an influx of orders over the Christmas period, however I then received an email to say it has not yet been dispatched and is still in processing 12 days after I made the purchase. I emailed customer service to explain the situation and received a generic, copy and paste email in return. I have been on the online chat on their website today - first of all they couldn't verify my order as none of the details matched apparently despite me literally copy and pasting from my confirmation email. I then finally got put through to a human who has told me half my order is out of stock - why was I able to order it and why have I not been updated about this? I was then told that payment had not been taken so I could just cancel my order... the money came out of my account within 24 hours of me placing the order. After a very long argument, I have been offered for half of my order to be dispatched, or to cancel my order. However, they are still claiming money was never taken. Will I get my money back? Doubt it.

I bought a number of items from their store this week, multiple training tops, protein powder and joggers, all was great except for the joggers which were too small. They refuse to refund you if you’ve even opened the package.. of clothes.. they’re an online clothe store?! Wth is that about!