Mister Spex Arvostelua 

Good glasses. Website virtual try on is really good. There was a delay in shipment, which was a little concerning. The box was worse for wear after delivery.

Great Price and quick delivery
Would definitely use again and recommend to others

Glasses were fine, however I paid for lotus effect and within hours of wear they accumulated a lot of grease as my old glasses (without lotus effect would) when I addressed this with customer service they were unhelpful. Quite poor customer service who said to send the glasses back then. False advertising I’d say

Excellent value quick delivery and practical packaging.

Great product & great prices but delivery is slow. Ordered the contact lenses on a Sunday & they were delivered the following Friday hence 4* not 5*.

So quick and easy to order and they came in 3 days, excellent.

Quick delivery, even though it was shipped from the EU to the uk. Still quicker than Specsavers! Glasses fit really well and look great. All at a very favourable price. I'd definitely recommend Mister Spex.

Ordered try at home, paid £1000 got glasses in 8 days, sent back with prescription - waited 2 weeks for refund for the unwanted frames. Then another 2.5 weeks for the glasses to arrive. One frame arm was broken and the other pair the box looked like it been dragged down a road.
And just to top of the service here - my prescriptions were wrong! Don’t use this company, they don’t tell you it’s in another country hence the delay in refund for hold and the time to send.

Overall I've had a good experience with this company.. even though I've had to return my sunglasses. But everything went smoothly. I also re ordered another pair od sunglasses Without no issues.👍

Always satisfied with the range of products, prices and customer service

Returned order charged and still acrruing fees on credit card.

Order was confirmed returned to Mister Spex according to their tracking on 13th August.
On 26th August I was charged over £1,000 for non returned glasses for Try-At-Home service.

I contacted live chat and they confirmed they'd received the glasses and a credit note had been issued on the 26th (convenient seeing as no movement since the 13th).

We're now at 1st September and I'm being charged credit card fees because the refund has still not been received. Customer service disconnected the chat. Avoid.

A swift response to my request, kept informed of progress of delivery and accurate record keeping as always. 100% performance.

Horrific customer service do not use this brand. They emailed me after purchase to say they recommended upgrading the lenses to ‘thin’ lenses for £40 I said no thank you I am happy with classic and they confirmed would be just classic, they then shipped the lenses with thin and charged me for thin. When I asked if they could remove the £40 fee they incorrectly charged they sent me a return label to return. I told them postage fees should be waived due to their mistake and they just sent me the same AI chatbot response. Do not buy from here worst brand I’ve ever dealt with when it comes to specs. Plus the wrong glasses took 3 weeks to arrive form Germany not worth it at all.

Excellent communication. Prompt delivery. Very happy with new sunglasses

Bought from mister spex before. Speedy delivery and fairly priced for a pair of high quality sunglasses.

Extremely poor experience. I returned my glasses weeks ago, and although customer service confirmed three times that they received my return, I still haven’t been given a refund or even a proper confirmation. Every time I ask, I’m told “check back in 2–3 days” and that there’s an issue with Royal Mail (Shipment Department)—but nothing changes. No clear answers, no accountability, and no resolution. This is unacceptable and has wasted my time and money.

Statt der bestellten Sonnenbrille wurde eine komplett andere Brille geliefert. Online Retoure und Umtausch beauftragt. Nach mehreren Tagen und erfolgter Rücksendung beim Kundenservice angerufen und Umtausch wurde als Neulieferung beauftragt. Heute nach einer Woche plötzlich storniert von Mister Spex. Wirklich Null Service und sehr unzuverlässig.

The company took £400 out of my account after I had confirmation that my “try at home” trial pack had been delivered back to them. This was on top of the hold that they put on the £400 initially!!!
I spoke to customer services who seemed confused, blamed customs, said they would refund the money within 2 days, then emailed me to say it would be 8 days, eventually refunded the money 7 days later!! Every call or email blamed somebody else for the delay even after the representative had said this problem had occurred previously with UK customers.
And I found the glasses I wanted for a fraction of the cost elsewhere.

Great service.

Ich schreibe selten Bewertungen, aber in in diesem Fall tue ich das. Ehrliche Kunden werden im Rahmen der Garantiezeit äußerst mies behandelt. Mir ist meine Brille beim ordnungsgemäßen Putzen direkt in der Mitte zerbrochen. Nach Schadensmeldung wurde mir "direkte und externe äußerliche Einwirkung" bestätigt bzw. vorgeworfen. Jetzt mal ehrlich, wäre mir da nicht eine bessere Ausrede bzw. besserer Schadensanspruch eingefallen? Auf jeden Fall wurde meine Schadensanspruch abgelehnt undzwar mit der Begründung, es liege keine Materialermüdung oder kein Materialfehler vor. Ich gehe mal bei diesem Ergebnis seitens Mister Spex davon aus, dass hochbezahlte Ingenieure das Gestell und den Kunststoff genauestens mikroskopisch untersucht haben. Hahaaa! Letztendlich, möchte ich mit dieser Bewertung nur ausdrücken, dass es mir nicht nur und uuunbedingt, um den Ersatz der Brille oder um eine finanzielle Erstattung geht, sondern, um die bodenlose Frechheit mir quasi Betrug vorzuwerfen. ICH werde bei Mister Spex nie wieder eine Brille kaufen und werde auch jeden den ich kenne davon abraten.