Mister Spex Arvostelua 

Great exp sorting out an issue I had with an order and very swiftly

Fast and efficient service Good value

Very efficient service as always.

Awful customer service, charged me £900 10 days after receiving the glasses back. Make sure you get tracking as they try to scam you out of the cost of the glasses! Blamed customs and after I logged a complaint (which you have to do in writing and can't be done on the phone) they still couldn't properly rectify the situation and replace all the money owed to me, I had to contact my bank. They don't report into any UK consumer standards or ombudsman- do not use this company. I certainly won't be again. Very rude on the phone and unhelpful.

Excellent service arrive very quick highly recommended

Excellent as normal, 1st site I go to when looking for glasses

Excellent, fast & easy, very happy X

My new Polaroid sunglasses are just great. Always rely on Mr Spex for excellent value and first class customer service. Have bought several times.

Great price for my Gucci sunglasses
Quick and updated delivery
Packed well.

Ich habe eine Gleitsichtbrille gekauft. Meine Sehwerte wurden vor Ort in einer Mr. Spex Filiale gemessen. Leider konnte ich mit der Brille nicht richtig sehen und habe massive Kopfschmerzen bekommen. Die Gläser wurden 2 mal ausgetauscht, da Werte vom rechten und linken Auge verwechselt wurden. Beim zweiten Mal war die Sehstärke zu gering. Nachdem ich mit der Brille immer noch nicht zurecht gekommen bin, habe ich die Sehwerte der Brillengläser bei einem anderen Optiker ausmessen lassen. Hier kamen für die Gläser andere Werte heraus, als ich für meine Augen benötige. In der Mr. Spex-Filiale hat mir der Mitarbeiter, nachdem ich ihn auf die falschen Werte hingewiesen habe gesagt, dass ich nicht der Konkurenz mehr glauben kann als ihnen. Fakt ist, ich sehe mit der Brille nicht gut, deshalb scheinen mir die falschen Werte korrekt. Ich würde bei Mr. Spex keine Brille mehr kaufen. Die Brillengestelle sind sehr schön, aber die Optikerleistung ist nicht akzeptabel. Sollte Mr Spex dies ändern, kann man vielleicht wieder bei ihnen kaufen.

I find the prices are excellent compared to competitors and quick service and well packed items never damaged. Really love using them

Amazing products, prices, very fast shipping ,very transparent!

Extremely happy with the product.
Affordable price, premium quality and fabulous service.

Reasonable delivery time.
Great Polaroid sunglasses,
great fit happy customer

Long term customer, always a pleasure. Ever since I discovered Mister Spex, I only buy my prescription glasses from them.

Great service
Quick delivery
Well packed

I am writing to formally lodge a complaint regarding the unacceptable delay in processing my refund. Despite multiple assurances from your representatives-including a conversation via live chat and phone with Steve that the matter had been escalated to your financial team, I have yet to receive the funds that are rightfully owed to me.
This prolonged lack of resolution is deeply concerning and is beginning to appear deliberately evasive. I am now giving your company a final opportunity to resolve this issue. If my refund is not processed and received in full by the end of this week, I will have no choice but to escalate the matter further.
This will include, but is not limited to:
Filing a formal complaint with the fraud investigation unit.
Reporting your business to the relevant financial authorities and consumer protection agencies.
Pursuing legal action for the recovery of my funds and any damages caused by the undue stress and inconvenience.
Please treat this matter with the seriousness it warrants. I expect written confirmation of the refund transaction and a timeline of when I can expect the funds to be received. Failure to comply will result in immediate escalation without further notice.

Always deliver.

Charged over £400 despite returning trial frames well within timeframe, but that was only one aspect of a very poor experience, with my glasses taking over a month and a half to arrive.

Had to chase repeatedly throughout for progress. As mentioned, was charged over £400 out of the blue with no warning, despite returning full set of trial frames well within time limit. Had to chase refund and order which had clearly been forgotten.

Glasses eventually arrived without a cleaning cloth and the lenses feel quite weak in the frames. Considering they were over £150 and were Mister Spex’s own brand (not designer), this was a ridiculous end to a shocking experience.

I bought a pair of Gucci sunglasses and within one use they broke. However mister spec alllowed me to send it back free of charge and they sent me a replacement within a few weeks. Very happy how Smoothly it all worked