Mister Spex Arvostelua 

Emailed customer service a few days ago and still waiting for a response. Have they gone bust? I would expect some kind of response within a few days.

DO NOT PLACE AN ORDER WITH MISTER SPEX, THEY WILL SCAM YOU OUT OF YOUR REFUND

I had placed 3 or 4 orders with Mister Spex in total over a 2 year period, finally found the glasses that I liked in my last order but Mister Spex sent the incorrect refund amount back (after the glasses I kept was deducted). When I queried why the refund amount was around £50 less than what i was owed the answer was that they've "just noticed" that I didnt return a pair of glasses from 2 orders ago in 2024 - which is not true, they processed a full return and refund for that order at the time. This happened in July 2025 and I am still yet to receive any kind of response from them for the numerous emails I've sent. They won't even respond when I request to submit a formal complaint.

Do not bother ordering from them as they will most likely try to get away with giving you an incorrect refund and then stop responding to you completely.

Incredibly slow and rubbish customer service. Somehow got my trial frames to me in a couple of days but apparently it can take 15 working days for them to receive them back and begin processing my actual order. Seems bizarre that the trial frames are the actual frames used if you choose to purchase… just send out dedicated trial frames like everywhere else! Wouldn’t have ordered if I knew it was going to take so long.
Edit: they also keep referring to a refund for some reason, I’m not waiting for a refund, I’m waiting for my order!

Jag köpte nyss nya glasögon på MisterSpex. Är än så länge nöjd med själva produkten men processen var dessvärre krånglig. Först beställer man hem provbågar, därefter läggs ny beställning på glasögon inkl. glas. Dessvärre fick jag inte bara en utan två gånger fel modell/båge levererad pga fel i deras system (trots kontakt med kundtjänst där jag i detalj förklarade problemet), vilket gjorde att den totala leveranstiden blev betydligt längre än förväntad. Kundtjänsten via chatt fanns endast tillgänglig på engelska. Informationen på den svenska hemsidan var också missvisande: de har t.ex. inga partneroptiker i Sverige som kan hjälpa med att justera bågar/glasögon eller liknande efter köpet.

Very disappointed. Order arrived 2 MONTHS late, no communication unless chased, have now been OVERCHARGED. Promised to sort but still nothing several weeks later, no replies and have now had to escalate to PayPal.

I purchase all my spex from this company. Great range, online try-before-you-buy or try at home are great tools. Recently made an error in lens specification but they changed them with no quibble despite it being my fault. Can’t rate this company high enough.

I am currently waiting for delivery of an order with MisterSpex. I placed the order on 13 September. They were prompt at sending over samples. When I returned them with preferences the process slowed down.

They have had the returned samples for two weeks, but as of 20 October when I have contacted their customer services desk for the second time, still have no idea when they might be able to deliver the glasses.

This delay is immensely frustrating as I currently don't have any glasses. Had I known this process would take at least 1.5 months, potentially longer, I would not have used MisterSpex.

Update November 2025.

Following extensive conversations with MisterSpex, they then told me that their internal processes had failed and as a result my order had been cancelled and I would need to re-submit. I told them that this was unacceptable and to their credit, after escalation to a formal complaint, they carried out my order with an apology and a discount and I now have the glasses as originally ordered. Review updated to three stars.

Great prices and delivery! I have been using Mister Spex for about a year now. Very happy with them!

I placed an order on 5th October and they still haven’t arrive by 16th October. Called customer services to be told I have to wait another week to see if they arrive. If they don’t at that point I will receive a refund. Not much good when I need them now. I won’t be ordering again.

Fantastic service. Glasses exactly as described, delivered promptly. Customer Service was great too. Thanks guys!

Terrible service. Takes ages to arrive and more expensive than others.

Great prices easy website free quick delivery would recommend

Did not receive lens. Still waiting a response from you.

Excellent service, highly recommend!

Quality designer brands at fair prices and simple to order and be delivered to the door. No extra trips to the outside world needed

Excellent service and very competitive prices.

Really good company. Managed to find something I wanted for half price. Arrived quickly within a week. Definitely would use again. Recommend.

Good website; clear navigation; very good choice of frames. Glasses received are excellent quality, and with a (surprise!) spare part of lenses.
Slight drawback was having to interpret my prescription, which was not in the same format as the input form - an upload would have been better from my inexpert pov.

Overall very happy with my purchase from Mister Spex. A good range of glasses/styles/sizes to choose from, especially the more narrower sizes.
Also the ability to try frames before you buy is good.
Ordering is easy.
Only a couple of points, main one being that due to the fact the glasses have to post from Germany, the timeframe is a bit slower. Also the lenses on my ordered glasses had smudges on them so had to be cleaned. If they had been professionally clean before being packed for shipment then it would have been spot on.
Would highly recommend Mister Spex though and shall certainly use then in the future 🙂