Normally i would wait for the package to come, but right now i am in the middle of waiting for the arrival and so far not great experience. The company is working with Fedex (delivery company) extre... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The shoes are ok but they should let the customer know up front that there is a 30% tariff that occurs before USPS delivers the product. This added to the original price makes it not worth bothering w... Näytä lisää
This is the second pair of shoes I have ordered and am currently awaiting delivery. I have worn the first pair regularly and am delighted with their quality and hard-wearing manufacture. I had an issu... Näytä lisää
Placed my order and received excellent customer care informing that I was ordering from UK which meant extra charges at the border would be added. Not Manebi’s fault. Order received very quickly, a... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Manebí is a Milan-based lifestyle brand offering cool and fun collections for those chasing the sun around the world. From the constantly evolving footwear collections, to beachwear and accessories, everything at Manebí is carefully designed and produced with love and passion to celebrate the exciting vibe of an endless summer, as well as the eternal pleasure of traveling. SEE YOU AT THE BEACH (ALL YEAR-ROUND)
Yhteystiedot
Milano, Italia
- +39 3459975355
- support@manebigroup.com
- manebi.com
3,5
Keskitasoinen
709 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 50 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Non sono molto soddisfatta degli…
Non sono molto soddisfatta degli sandali che ho acquistato.
La qualità dei materiali va bene pero…
Loro sono belli ma le bretelle sono tropo larghe per il mio piede infatti a volte la bretelle dietro mi scende dal tallone e a causa che anche le bretelle davanti sono larghe ho rischiato tante volte de distorce la caviglia.
4. heinäkuuta 2025
Vastaus yritykseltä Manebí
Buongiorno, ci dispiace molto leggere quanto indicato, tuttavia desideriamo precisare che non abbiamo mai ricevuto una segnalazione da parte Sua in merito a questo modello.
Desideriamo comunque rassicurarLa che mettiamo sempre la massima cura nella qualità dei prodotti e dei materiali utilizzati, e ci impegniamo a garantire un servizio di assistenza impeccabile a tutti i nostri clienti.
Inoltre, per il modello in questione non risultano precedenti segnalazioni simili da parte di altri clienti, il che ci permette di confermare l’affidabilità e gli standard qualitativi del prodotto.
Rimaniamo comunque a Sua completa disposizione per qualsiasi chiarimento o supporto futuro.
The best service….the best products…
1. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Manebí
Hello, thanks a lot for such a kind review. We appreciate your feedback and support. We assure you that we always do our best to provide our customers with excellent service and support. We remain at your disposal😊
Just received my Eva Nordic Sandels…
Just received my Eva Nordic Sandels Kaki and I am already in love with them. Ordered them last week and received them very fast from Italy to Portugal.
Good service.
Thanks
25. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Manebí
Hello, thanks a lot for such a kind review. We appreciate your feedback and support. We assure you that we always do our best to provide our customers with excellent service and support. We remain at your disposal😊
delusione
Purtroppo le misura della scarpa non andava bene ma al momento di fare il reso mi è stato detto che l'articolo da me acquistato non poteva essere reso.... Mi ritrovo con una scarpa molto bella ma inutilizzabile!!!!! Mai mi sarei aspettata di non potere effettuare un reso o anche il cambio di una scarpa visto che di acquisti online ne faccio tanti
30. heinäkuuta 2025
Oma-aloitteinen arvostelu
Scarpe di buona fattura
Scarpe di buona fattura. Ordine arrivato in pochissimi giorni. Taglia standard. Apprezzate all'interno della scatola un paio di solette e sacchetto di stoffa molto molto carino! ...( Acquistate con i saldi..soddisfatta ma in ogni caso un po' troppo costose!)
29. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Manebí
Buongiorno, la ringraziamo per il suo feedback, è per noi molto importante. Le garantiamo che ci impegniamo ogni giorno per poter offrire ai nostri clienti un servizio di assistenza all'altezza delle aspettative. Le assicuriamo inoltre l'utilizzo esclusivo di materiali di altissima qualità per la realizzazione dei nostri prodotti al fine di garantire il massimo del comfort e della resa. Rimaniamo a disposizione e speriamo di ritrovarla ben presto tra i nostri amati clienti!
Customer service and products quality
The customer service at Manebí really great. They have pro key to cancel an order which I put through by mistake in less than 24 hours. I got my money back in less than 72 hours. Love the products are super incredible and also very good quality.
21. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Manebí
Hello, thanks a lot for such a kind review. We appreciate your feedback and support. We assure you that we always do our best to provide our customers with excellent service and support. We remain at your disposal😊
Bella esperienza
Competenza e gentilezza del personale.
Ottima l’accoglienza.
25. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Manebí
Buongiorno, la ringraziamo per il suo feedback, è per noi molto importante. Le garantiamo che ci impegniamo ogni giorno per poter offrire ai nostri clienti un servizio di assistenza all'altezza delle aspettative. Le assicuriamo inoltre l'utilizzo esclusivo di materiali di altissima qualità per la realizzazione dei nostri prodotti al fine di garantire il massimo del comfort e della resa. Rimaniamo a disposizione e speriamo di ritrovarla ben presto tra i nostri amati clienti!
Meglio un numero in più
Finora ho provato solo le calzature e sono bellissime, dò 4 stelle e non 5 solo perché l'espadrillas che ho preso on-line l'ho dovuta restituire e prendere un numero in più del mio, nonostante fosse scritto calzata regolare, pagando quindi tre spedizioni anziché una.
25. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Manebí
Buongiorno, la ringraziamo per il suo feedback, è per noi molto importante. Le garantiamo che ci impegniamo ogni giorno per poter offrire ai nostri clienti un servizio di assistenza all'altezza delle aspettative. Le assicuriamo inoltre l'utilizzo esclusivo di materiali di altissima qualità per la realizzazione dei nostri prodotti al fine di garantire il massimo del comfort e della resa. Rimaniamo a disposizione e speriamo di ritrovarla ben presto tra i nostri amati clienti!
Your shoes are the best
24. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Manebí
Hello, thanks a lot for such a kind review. We appreciate your feedback and support. We assure you that we always do our best to provide our customers with excellent service and support. We remain at your disposal😊
Undvik detta företag
Undvik detta företag. De ljuger om att det går att byta ut saker man köpt online i butik. Åkte omväg till Milano på semestern men de vägrade byta. Sen säger customer services att jag måste ångra mig inom 14 dagar efter det för retur via post! Helt otroligt! Köp inget från detta scam företag! Kvalitet är dessutom som Temu så troligen producerar de i Kina! Nget lyxmärke och hemsk kundsupport.
24. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Manebí
Hello, thank you for sharing your feedback. We are sincerely sorry to hear about your disappointment and we appreciate the opportunity to clarify the situation.
First of all, we would like to firmly reassure you that the quality of our products and materials is of a high standard and rigorously controlled. The statement that our items are comparable to low-cost platforms is not accurate. Our products are crafted with certified materials, and their quality cannot in any way be compared to what you described.
Regarding your comment about exchanges in our Italian stores, we confirm that in-store exchanges for online purchases are indeed allowed within 14 days from the date of receipt of the parcel. This policy is clearly indicated on our website, and all customers—including yourself—acknowledge having read and accepted our terms and conditions at the time of purchase.
We are sorry if your experience in store did not reflect our usual service standards, and we regret that this led to such frustration. Your feedback is important to us, and we would appreciate the opportunity to look into the matter in more detail.
If you are willing, we kindly invite you to provide us with more information by contacting us at support@manebigroup.com. Our team will be happy to assist you further and review what happened.
Thank you for bringing this to our attention. We remain at your disposal.
Update
Update
Recibido paquete en otro sitio (desvié a punto de entrega y me lo trajeron a casa varios días tarde y cuando no había nadie)
Lo recogí del porche hace 2 días
El diseño es bonito, pero:
Las estreno hoy 24 de julio, solo de casa al coche y del coche al trabajo
Y ya rotas, con la tela rasgada y descosida
Son de fabricación española y siento vergüenza como española
Pero la empresa es italiana y debería darles vergüenza a ellos venderlo como buena artesanía italiana
También debería darle vergüenza a Alex Rivière poner su nombre a esto
Tengo fotos, pero no me permite adjuntarlas
24. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Manebí
Hello, thank you for your review. We would like to clarify that UPS attempted the delivery, but the tracking information indicated: “The receiver has moved. We’re attempting to obtain a new delivery address for this receiver.”
For this reason, the delivery required additional time. Unfortunately, situations of this nature are completely managed by the courier, and we are not responsible for such delays.
Furthermore, after checking our system, we could not find any record of you having contacted us to report a problem. We are always available to assist our customers, and we would have been happy to help you promptly.
We would also like to reassure you of the quality of our products and the materials we use, which follow strict standards and reflect our commitment to craftsmanship.
If you need any assistance or wish to share more details, please feel free to contact us at support@manebigroup.com. Our team is always ready to help and find the best possible solution.
Thank you again for your feedback.
Extremely bad and rude customer…
Extremely bad and rude customer service. Avoid buying Manebi!
23. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Manebí
Thank you for your feedback.
We are truly sorry to hear that your experience did not meet your expectations. However, after carefully reviewing our records, we were unable to find any prior communication from you reporting an issue or expressing dissatisfaction.
Should you wish to share more details about your experience, we kindly invite you to write to us at support@manebigroup.com. We would be more than happy to assist you and do our utmost to address any concerns.
We remain at your complete disposal and look forward to hearing from you.
Ottime scarpe
Ottime scarpe, come da descrizione. Comode e pratiche.
23. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Manebí
Buongiorno, la ringraziamo per il suo feedback, è per noi molto importante. Le garantiamo che ci impegniamo ogni giorno per poter offrire ai nostri clienti un servizio di assistenza all'altezza delle aspettative. Le assicuriamo inoltre l'utilizzo esclusivo di materiali di altissima qualità per la realizzazione dei nostri prodotti al fine di garantire il massimo del comfort e della resa. Rimaniamo a disposizione e speriamo di ritrovarla ben presto tra i nostri amati clienti!
Great experience
Great experience. Shoes ordered in the Rome's shop and arrived earlier than expected.
I received regular communications about shipping status.
And the shoes are super comfortable with very high quality.
22. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Manebí
Hello, thanks a lot for such a kind review. We appreciate your feedback and support. We assure you that we always do our best to provide our customers with excellent service and support. We remain at your disposal😊
Great product, great service
First off, the website is easy to use and easy to place an order. I was surprised that it only took two days to receive the two pairs of sandals I ordered, and again when I discovered one pair was too small the customer service response was very speedy and efficient. Additionally, the styles are really appealing!
22. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Manebí
Hello, thanks a lot for such a kind review. We appreciate your feedback and support. We assure you that we always do our best to provide our customers with excellent service and support. We remain at your disposal😊
Usually I wear 41 of manebi shoes
Usually I wear 41 of manebi shoes, this time the size does not fit me. Believe they should improve standard measurements
17. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Manebí
Hello, thank you for sharing your feedback with us.
We would like to kindly remind you that our products are handcrafted, and as indicated on each product page, the fit of an item may vary depending on the model and the materials used. For this reason, we always recommend checking the Fit section carefully, where all specific details for each style are clearly provided.
If you ever have any doubts or need guidance in choosing the correct size, please do not hesitate to contact us. Our team is always happy to assist you and help ensure you select the best fit for your needs.
Thank you again for your comment.
Tutto perfetto
Tutto perfetto, il prodotto è davvero eccezionale. Questa volta consegna è avvenuta rapida e senza problematiche.
Sono felicissima dell’acquisto
11. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Manebí
Buongiorno, la ringraziamo per il suo feedback, è per noi molto importante. Le garantiamo che ci impegniamo ogni giorno per poter offrire ai nostri clienti un servizio di assistenza all'altezza delle aspettative. Le assicuriamo inoltre l'utilizzo esclusivo di materiali di altissima qualità per la realizzazione dei nostri prodotti al fine di garantire il massimo del comfort e della resa. Rimaniamo a disposizione e speriamo di ritrovarla ben presto tra i nostri amati clienti!
Kein seriöses Unternehmen…
Ich habe zwei Paar Schuhe bestellt bei Manebi. Als ich sie erhalten habe, fand ich den Preis einfach zu hoch, die Qualität erschien mir nicht gut. Das eine Paar war auch deutlich kleiner als die angegebene Größe.
Ich schickte beide Schuhe in Originalverpackung zurück. Ich erhielt jedoch nur die Rückerstattung eines Paares (abzüglich Versandkosten) ich kontaktierte den Kundenservice und schilderte, dass ich beide Schuhe zurück geschickt habe. Der Kundenservice hielt mich immer weiter hin, stellte mir Fragen, die ich längst schon beantwortet habe und behauptete dann nach zick Mails, ich hätte nur ein Paar zurück geschickt! Dann antworteten sie einfach nicht mehr. Nachdem ich weitere schlechte Bewertungen in Bezug auf den Kundenservice gelesen habe, ging mir ein Licht auf.
Das hier ist kein seriöses Unternehmen und ich habe nun 130 Euro verloren. Ich werde das nun meiner Rechtsschutzversicherung vorlegen. Ich rate jedem vom Kauf ab!
21. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Manebí
Hello, thank you for sharing your feedback. We are sorry to hear about your concerns, and we would like to clarify the situation.
Contrary to what you mentioned, both pairs of shoes were correctly refunded. They were received at our warehouse in two separate shipments, which may have caused some confusion regarding the timing of the refunds. Please rest assured that our Customer Service team has always responded to your messages and is committed to assisting all our customers promptly and professionally. We pride ourselves on offering continuous support and guidance, and we are always happy to help with any inquiries or concerns.
Regarding the quality of our products, we would like to reassure you that all our shoes are carefully crafted from high-quality materials, with meticulous attention to detail and design. Each item reflects the craftsmanship and standards that Manebí is known for, ensuring both style and durability.
We deeply regret any frustration caused and hope this clarifies the situation regarding your refund.
We would also kindly ask, if you feel comfortable, to consider updating your review, as we always strive to assist our customers correctly and with care. Your understanding would mean a lot to us.
Thank you very much for your attention.
Appalling customer service
Appalling customer service. First and last purchase from this company. Shoes were worn and all evening I had to adjust the sandals because they kept slipping. When you go to chat they give you bot replies, when you email them they copy and paste. Furthermore, the arrogance of CS is disgusting. We are in EU and it should have been mandatory to learn that despite items being worn, the customer still has the right to return for refund. Enjoy the 1 star.
Reply :
Nah, I picked the right size, and I did not try to send back the item “weeks after” It was maybe less than 2 days. Worn only once. Videos and pictures were useless because the shoes start to slip after maybe 5 mins and Im not going to catwalk for 5 mins just so you can have your video. Your customer service team is abysmal, and this review will stay up. If you want I can show everyone who browses this review the screenshots of the emails back and forth.
21. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Manebí
Hello, thank you for sharing your feedback. We are sorry to hear about your dissatisfaction, and we appreciate the opportunity to clarify several important points.
First, the right of withdrawal for online purchases in the EU applies for 14 days from the date of delivery. This right does not extend beyond that period. Additionally, once a product has been used, it cannot be returned according to our policy.
Regarding your comment about the sandals “slipping,” this is not considered a manufacturing defect. Slipperiness can depend on various external factors such as surface type, environmental conditions, or improper use, and it is not classified as a conformity issue. For this reason, it does not fall under the legal guarantee.
We also kindly note that our team requested photos and videos in order to evaluate your claim, but we did not receive any further response from you. Without documentation or evidence, it is not possible for us to assess the situation or confirm the existence of a defect.
Furthermore, our Customer Service team is trained to offer support with professionalism and courtesy, and we stand by their conduct. We are committed to providing clear, respectful, and helpful assistance.
As the item was used, reported only weeks after purchase, and no proof of defect was provided, we are unfortunately unable to accept a return. It is also possible that the issue arose from an incorrect size selection, which is why any fit or comfort concern must be reported immediately. Our team is always ready to assist and evaluate any case with care.
Thank you for your understanding.
Ma le scarpe arrivano?
Buongiorno, ho compilato il vostro format per la spedizione ( assurdo che in Milano non ci siano negozi per poterle ritirare a mano) dove indicavo l’indirizzo della spedizione.
Arrivano al step di effettuare il pagamento e il sistema mi conferma che le scarpe saranno spedite all’indirizzo di residenza dell’intestazione della carta! Assurdo..per cosa ho compilato a fare lo step della spedizione?? E sopratutto vi ho scritto per correggere, mi avete risposto che avete comunicato al trasportatore l’indirizzo corretto ma al momento non ho ancora ricevuto niente!
Attendo un vostro riscontro.
Grazie
21. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Manebí
Buongiorno, la ringraziamo per il suo messaggio e ci dispiace per il disguido riscontrato durante la compilazione dell’ordine.
Desideriamo informarla che da diversi mesi è attivo il servizio di ritiro gratuito in store presso il nostro negozio ufficiale di Milano in Via Mercato 3. Probabilmente si è verificato un piccolo problema durante l’inserimento dei dati di spedizione, ma possiamo confermare che il nostro sito non presenta alcun malfunzionamento.
Inoltre, abbiamo provato a contattarla per raccogliere ulteriori informazioni sull’ordine, ma non abbiamo ricevuto risposta. Siamo tuttavia certi che la spedizione sia stata correttamente effettuata all’indirizzo aggiornato.
La invitiamo gentilmente, se possibile, a valutare un aggiornamento della recensione, considerando che il nostro team ha seguito la pratica con attenzione e ha sempre cercato di assisterla al meglio.
Restiamo a disposizione per qualsiasi ulteriore chiarimento o supporto.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.