Macron Arvostelua 

Ho acquistato da Macron tante volte, sia on line sia presso il loro punto pendita di Bologna in via Stalingrado. Mai un problema on line ed ovviamente nemmeno presso il punto vendita dove il personale si è sempre dimostrato gentile, disponibile anche in caso di cambio articolo per taglia errata (colpa mia) e non invadente. Grazie e alla prossima

Una stella è anche troppo! Ho fatto l'ordine ai primi di aprile di quasi 45 euro, pagato in anticipo ovviamente, a metà maggio mi hanno rimborsato i soldi dicendo che per errore hanno cancellato l'ordine....e di inviare di nuovo il pagamento! Si sono sbagliati a mandarmi il link, mettendo un importo sbagliato...Ora a fine maggio non ho ancora ricevuto la merce!
Spedizioni eterne, serietà poca e disponibilità ancora meno. La merce è buona, ma si trovano fornitori molto meglio in giro

I purchased £138 worth of rugby clothing from Macron to be delivered to the UK. I then received word from DHL that my shipment would not be released until duties of £58 were paid.
I believed as the prices were in £ Sterling and that the shipment would be sent from the UK and did not even consider duties may be incurred.
When dealing with Macron you are dealing with an Italian company who despatch from Bologna Italy. Since the UK is no longer in the EU then tax duties and VAT apply.
I have since looked at the terms and conditions and the fine print states that duties may be levied. I do however believe that Macron could be clearer about this during the buying process.
PLEASE PURCHASE ANY MACRON MERCHANDISE IN THE UK TO AVOID TAX AND VAT

Items take weeks to arrive and when they do they are filthy and blue marks on them. Disgusting customer service. Basically called me a liar saying all items checked before sending out.
Would avoid and never order again.

Quality rugby shirts, Brilliant speedy post from Italy, very poor customer service letting the company down.

dreadful experience. whilst Brexit's to blame, no clear comms from Macron on the need to pay duty/taxes and then being completely unhelpful in sorting in a collaborative way is disgraceful. I even asked if i could return them and was advised that Macron would deduct the duty costs for the products returned. very poor. havent even opened the box yet and given all the negative feedback i'm really concerned for the quality of products sent - if rubbish, i'm stuck with them!

Absolute shambles and a disgrace this organisation - certainly to local football teams. This is the Norwich branch to which I refer. We ordered and 50% paid for two sets of a “Designer one off” expensive football kit for our club 25 year anniversary,months and months and months ago. Delay after delay after delay. Very little in a way of an apology and broken deadlines time after time after time. We asked for compensation/discount when eventually most of the kit arrived but Scott demanded full payment. He promised a kit bag or something as a “recompense” - needless to say nothing has arrived. Absolute joke. Appalling attitude and absolutely pathetic service. Won’t go near this bunch again and suggest you think very carefully before using their abysmal service and customer care. Shocking. Just to confirm that this is Macron Norwich to whom I am referring

Spent almost 200 on Christmas present from these con artist it say free shipping only to get a bill of DHL for £67’41 import duties at no point did I see anything about import duties phoned there customer service only to be told I didn’t read the small print I didn’t at no point know it was to be posted from Italy really bad attitude on phone will never buy from them again

Awful. Avoid. Terrible quality coats. Return is to Italy! Delivery also not refundable. This is no way to run an online company. Who expects a company selling in £ GBP to ask for a return to Italy? Who checks that returns need to be done to another country? Stupid setup.

Excellent service, realized i ordered the wrong items and sent them an email asking if i could cancel the order. They got back within a day and cancelled/refunded me. I placed a new ordered and it arrived quickly from Italy to the USA. I hope my favorite team (Reggina) stays with Macron as their kit provider for the foreseeable future. Love the pants that I got.

Avoid this company. An absolute scam. Tried to return an item to Italy (from the UK) and they declined to accept it. Now £100 out of pocket

I ordered a kit back in June 2021 from the Neath store, it was promised for September 2021, then again for October and December. To date, despite chasing many times, we have still not received a kit. The season is over half way through now and we have no kit, no training gear or travel tracksuits. It is very disappointing and to not have the courtesy of a reply, I feel really let down.

Still have not received my order and I'm unable to make contact with anyone to get a refund. I received one email when I made my first order and nothing since. This company is very happy to take your money then not send the product or communicate. Very poor company. Avoid!!!!

Comportamento scorretto e non molto onesto. Ordinati il 7 novembre e pagati subito felpa, pantaloni e polo della nostra società sportiva. Risultato ad oggi: ho potuto ritirare solo la polo. La felpa è stata data al ricamatore e si parla di gennaio (paradossale), i pantaloni sono stati dati erroneamente al ricamatore ma in due settimane non si è riusciti a riaverli nonostante il ricamatore si trovi a meno di 20 km. Ho mandato mail al servizio clienti Macronstore, che dopo una settimana mi ha risposto che l'ordine è gestito dal negozio e dovevo rivolgermi a loro, quando in negozio, dove sono stata più volte, hanno detto che loro si occupano solo di consegnare la merce. Si danno la colpa l'uno con l'altro, ma il risultato è che la merce è già pagata e non si sa dove sia. Servizio pietoso...

If I could have given 0 stars I would have done. Ordered shorts for Stroud RFC minis from Macron using the sizing guide on their website. They took several weeks to deliver - with very little communication about progress (this once the rugby season had already started!). When they arrived I had order the size for a 26 inch waist boy. On trying them on they barely got above his knees and when measuring the waist it was 18-19 inches (according to my photographic evidence). I returned them, after effectively being called a liar by customer services only to be sent a picture of a pair of shorts showing that they measured 24 inches and therefore they would not refund the purchase.
I think I can safely say that, having been chairman of a Youth football club, I will be speaking to all of my contacts who are buying kit every year to recommend that they steer clear of this shower and their appalling business practices and customer "no" service.
I have never been so incensed in all my years of buying goods over the internet.

Pessimo. La nostra società sportiva si è affidata a questo fornitore per i kit della squadra. Ordini on line con spedizione a domicilio. Dopo l'ordine sono trascorsi 35 giorni per ricevere la merce. Inoltre risultava mancante la giacca della tuta. Ho chiesto via mail indicazioni ma la richiesta è stata ignorata per due solleciti. Dopo un mese e mezzo sono ancora senza giacca della tuta e senza una previsione di consegna. DA EVITARE

Be aware that any orders from the Macron website for UK delivery will incur extra customs charges that aren’t included in the price paid to Macron. Even though you pay macron for shipping, these charges aren’t included. It seems that their products are shipped from Italy and I’m now disputing a £62 customs charge with DHL in addition to the £255 order I placed with Macron.

Absolutely awful try to avoid. Took 5 weeks to get my sons kit out for delivery and then returned to store as delivery people said they had tryed twice when they clearly hadn't. When finally collecting from the college the sizing is poor a small is even smaller than extra small and the sleeves very short. Quality is bad also just cannot be bothered with the hassle to send it back. My son will not wear it if he doesnt really have to.

Took close to two months to deliver a simple order of a football shirt (from their Cardiff store), although payment was taken at the point of order. It then arrived with the wrong number printed on it, which they are now refusing to replace. Very poor customer service. Reply to emails is discourteous (not even signed with a name) and poorly worded. Bad phone manners, accusing customers of lying.

Terrible service. I ordered my sons kit over 5 weeks ago, I’ve had no update. The order still says it’s processing. Nobody responds to the emails or the question service on the website and the phone rings out to voicemail every time. No point leaving a message because nobody monitors that either. Absolutely ridiculous. I am going to have to drive 40 minutes to the actual store just to find out what is going on. Defeats the whole point of the £5 postage on top of a £60 PE kit. Unfortunately my son has started school now without a kit. I’ve also had spend money on to buying a similar alternative so he isn’t left out at school. The school are chasing me and im trying to chase Macron with no success. Wished I’d have ordered through the school as these seemed to have come quicker