Extremely disengenious and poor experience. Cherrie, whoever you are. Take a hard look at yourself and hang your head shane. Was advised by this lady my order would be replaced as previois one either... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is ab... Näytä lisää
Received my order this week, and I love all the sparkly pieces! It’s such nice quality and I’ve gotten so many compliments on the earrings, necklace, and bracelets that I wore. Really impressed by... Näytä lisää
Yritys on vastannut
I placed an order for two bracelets on 29 August 2026. The stated maximum delivery time was 9 working days, and as I needed the items for an event on 12 September, I emailed Luxsy on 5 Sep... Näytä lisää
Yrityksen tiedot
- Koruliike
- ja myös
- Korusuunnittelija
Yrityksen kirjoittama
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Yhteystiedot
Yhdistynyt kuningaskunta
- support@luxsyjewels.com
- luxsyjewels.com
3,2
Keskitasoinen
395 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 70 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I’ve emailed you guys and not heard…
I’ve emailed you guys and not heard back about how my parcel was delivered back by Royal Mail
8. heinäkuuta 2025
Vastaus yritykseltä Luxsy Jewels
Hey Ellie,
Thanks for getting in touch.
We’ve checked our records and haven’t received an emails from you, but we did email you regarding your parcel being returned by Royal Mail due to an incorrect address provided by you at checkout.
Please reply to our email so we can get this sorted for you as soon as possible.
Thanks.
Highly recommended
Fantastic jewellery at reasonable prices and a company who have gone above and beyond to assist with my query. I would definitely recommend buying your jewellery from luxsy.
18. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxsy Jewels
Hello Lindsay, Thank you so much for the kind words and support! We’re so glad you had a great experience 💎✨
Got a lovely bracelet and a few people…
Got a lovely bracelet and a few people have commented on how nice it is
18. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxsy Jewels
Thank you so much, Sandra! We’re so glad you love the bracelet, and it’s lovely to hear others have noticed it too!
We truly appreciate your continued support and loyalty — it means the world to us.
Haven't got my product yet still…
Haven't got my product yet still waiting so not sure what review I need to give? Why must I get a review reminder before even getting the product?
2. heinäkuuta 2025
Vastaus yritykseltä Luxsy Jewels
Thanks for your feedback. Just to clarify, you ordered a custom-made product which takes 2–4 weeks to produce due to high demand. Your order is still within this timeframe and should be with you in the next few days. I'm sure you will love it :)
Thanks for your patience and understanding
I wanted to take a moment to share my…
I wanted to take a moment to share my exceptional experience with your customer service and products.
The jewellery I’ve purchased from you is consistently of the highest quality. Most recently, I ordered a beautiful ring for my husband, which exceeded my expectations in craftsmanship and design.
When I needed to exchange it due to selecting the wrong size, your customer service team—especially Dedhar—was incredibly kind, understanding, and efficient in arranging a replacement immediately.
This level of service has made me a loyal customer. I will definitely be purchasing from you again and highly recommend your business to others!
Thank you again for such a positive experience.
Juwaria Malik
11. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxsy Jewels
Hi Juwaria,
Thank you so much for taking the time to share your experience — your kind words truly mean a lot to us!
We’re so happy to hear that the ring exceeded your expectations and that you were pleased with both the quality and our service. It was a pleasure helping you with the exchange, and I’m really glad we could get everything sorted quickly for you.
Your support and loyalty genuinely mean the world to us, and we can’t wait to welcome you back for your next Luxsy Jewels piece!
Poor quality jewellery and poor…
Poor quality jewellery and poor customer service. I received my necklace it was nothing like what was advertised on the website.. it took almost a week to get a response from the company whom I think is just a person operating from a residential address.. I finally got an answer and sent the product back and made sure it was tracked. 4 weeks later and 5 emails on I am still chasing them for my refund… don’t bother with them .. fake company!!
I appreciate your recent response, but I want to make it clear that I’m not interested in engaging in a debate on social media or elsewhere. Trust pilot is a platform meant for honest feedback, and my review reflects my genuine experience with your company.
I do not agree with your request to take down my review. Unfortunately, I had to send multiple emails before receiving any response, and only after sharing my experience publicly did I receive further communication. This sequence speaks for itself.
I stand by what I wrote, and I believe it’s important for others to be aware of the challenges I encountered. This is not about being confrontational—it’s about transparency and accountability
1. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxsy Jewels
Hello Ameena,
Thank you for getting in touch and for sharing your concerns.
We’re truly sorry to hear you’ve been left disappointed by your experience. However, we would like to kindly clarify that some details in your review appear to be incorrect.
A return label was provided to you via email, and once your item was received, a full refund was processed on 25th June to your original payment method. This was confirmed via email to both addresses you used to contact us. Your emails regarding the refund were sent in July, after the refund had already been issued, as we’ve shown in our recent communication with a screenshot.
For that reason, the statement in your review — “4 weeks later and 5 emails on, I'm still chasing a refund” — doesn’t reflect the timeline accurately, as the refund was promptly processed upon receipt of your return.
Now that you've checked your bank statement, you'll be able to see that the refund had been issued. If you have any other questions or need further support, please don’t hesitate to reach out, we're always happy to help.
We completely respect your right to leave honest feedback and never intend to silence customer experiences. Our only aim in replying is to ensure the facts are clearly presented for others who may be reading.
As a small business, we take all feedback seriously and are always striving to improve. Thank you again for your time and understanding.
Poor quality and returns procedure very poor
Product completely different to picture and still awaiting a refund and how to return after a week!
29. kesäkuuta 2025
Vastaus yritykseltä Luxsy Jewels
Hello Debbie,
Thank you for your review, and we're sorry to hear you weren’t happy with your order.
Just to clarify, you first contacted us on Saturday, 5th July at 10:15pm, and we responded the very next day on Saturday, 6th July, providing you with the returns label and instructions. We have now received your return, and your refund is being processed.
As a small business, we do our best to reply promptly even outside standard working hours and we appreciate your patience throughout the process.
If there’s anything else we can help with, please don’t hesitate to get in touch.
All good amazing products
7. kesäkuuta 2025
Vastaus yritykseltä Luxsy Jewels
Hey Kevin,
Thank you so much for taking the time to write us a lovely review.
It's massively appreciated.
Thanks.
Terrible 😔 Slow 🦥
Delivery was 1 week late from the time stated which was 'Next Day Delivery ',
1 product which I purchased for £59.99 hasn't been delivered yet. Did get an email notifying me that it would be a 1 to 2 week delay for delivery. Which would make the overall delivery time 3 weeks. Also I haven't received a free gift which was supposed to be sent with my other purchases.
To be honest I am disappointed with the service which is reflected on the overall rating I have given Luxsy.
Hopefully the other products will be sent ASAP.
27. toukokuuta 2025
Vastaus yritykseltä Luxsy Jewels
Hello Ibrahim, Thanks for your feedback, and we're sorry to hear you were disappointed.
Just to clarify, we did inform you via email that one of your items was a made-to-order piece with a production time of 7-10 days, which is why there was a delay. We're pleased to see that the item has now successfully arrived.
The free gift was included with the delayed product, as we wanted everything to arrive together in one package.
We understand delays can be frustrating and really appreciate your patience. Your feedback helps us improve, and we hope to provide a smoother experience next time.
I did not receive my item
I did not receive my item. Neither did I receive any tracking information on this item. This needs to be sorted out.
2. kesäkuuta 2025
Vastaus yritykseltä Luxsy Jewels
Hi Ilayza,
Thank you for your feedback.
We just wanted to clarify that you ordered a custom name necklace, which, as stated in the product description, takes between 2–4 weeks for production due to high demand.
We also sent you an email with this update and hadn’t received a reply, so we completely understand if there was some confusion along the way.
We can see your order has now been successfully delivered, and we truly hope you're happy with your piece. If so, we'd really appreciate it if you could consider updating your review to reflect your full experience.
Thank you again for your support.
– The Luxsy Team
Never disappoints
Never disappoints. Stunning and top quality craftsmanship, who clearly has an eye for perfection, glamour and satisfaction.
30. toukokuuta 2025
Vastaus yritykseltä Luxsy Jewels
Thank you so much for your amazing review Emma!
We’re truly grateful for your continued support and kind words. It means the world to know that our pieces and craftsmanship continue to impress you. We put a lot of love into every detail, so it’s wonderful to see that reflected in your experience.
Can’t wait to create more stunning pieces for you soon!
Good quality and reasonable price
Good quality and reasonable price. My order was damaged when I received it. I spoke to customer service straight away they sent replacement. Will defo shop again.
6. toukokuuta 2025
Vastaus yritykseltä Luxsy Jewels
Hi Rukhsana,
Thank you so much for your kind review!
We’re really glad to hear you were happy with the quality and price of your item, and we appreciate you giving us the chance to make things right when the original arrived damaged. We're always here to help and make sure you're happy with your experience.
Looking forward to seeing you shop with us again soon!
Vastaus yritykseltä Luxsy Jewels
Hey Felix,
Thanks for taking your time to write us a lovely review. It's greatly appreciated :)
I haven’t received my purchase I paid…
I haven’t received my purchase I paid for it to come in 2days and it’s been 2weeks
29. huhtikuuta 2025
Vastaus yritykseltä Luxsy Jewels
Hello Georgia,
Your order is for a custom-made product, which is noted on the product page to take 2–4 weeks for production before it ships.
We truly appreciate your patience, and we’re excited for you to receive your product soon. If you’d like a more detailed update on your order status, please feel free to reach out to us directly as were always happy to help.
very nice quality necklace wife is very…
very nice quality necklace wife is very happy ;)
27. huhtikuuta 2025
Vastaus yritykseltä Luxsy Jewels
Thank you Richard for taking the time to leave us a lovely review. It's much appreciated :)
Outstanding service and Quality
I’ve been a customer for years and the quality has always been top-notch. I recently ordered a Palestine Flag pendant and asked about buying an extra chain for an older pendant. They kindly included it for free—such a thoughtful gesture! Amazing products and even better customer service. Highly recommend!
21. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxsy Jewels
Thank you so much Jamal for your continued support over the years. We're thrilled to hear you're happy with your Pendant and that the extra chain was a welcome surprise. We always aim to go the extra mile for our loyal customers, and it’s wonderful to know it made a difference. See you again soon!
Was fast delivery and amazing customer…
Was fast delivery and amazing customer service. Will definitely use again.
28. maaliskuuta 2025
Vastaus yritykseltä Luxsy Jewels
Hey Sarah,
Really happy to hear you loved our service. We really do take pride in that. Thanks for taking your time to leave us a lovely review. Its much appreicated. :)
Vastaus yritykseltä Luxsy Jewels
Thank you so much for taking the time to leave us a good review. We appreciate it a lot.
Fantastic company staff very helpful…
Fantastic company staff very helpful and honest
24. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxsy Jewels
Thank you for your kind words! We're delighted to hear that you found our staff helpful and honest. Your support means a lot to us, and we look forward to serving you again! 😊
Vastaus yritykseltä Luxsy Jewels
Thank you for your feedback! We're glad you found the item as described. We appreciate your patience with the delivery and are happy to hear it was worth the wait!
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