Luxsy Jewels Arvostelua 

I ordered my order on the 30th November for next day delivery and I am still waiting on it being delivered on the 14th December. I have spoke with someone many times and they keep advising me to wait. Asked for a replacement or a refund and yet to hear back.

Purchased a Bracelet on 29th November. Shipping states 3- 5 days.

There has been no contact from the vendor to advise when the order was shipped. I sent an email as no phone number to call and was advised:

"Thanks for your email. 
We will investigate this for you with Royal Mail. 
I can assure you this will be received before Christmas even if we must send out a replacement order. However, I’m positive you will receive this next week. 
Thanks for your patience."

Its been a further 3 days and still no reply from the vendor to explain where my parcel is, despite telling them I still have to send this on to the intended recipient for christmas.

I am now looking for a full refund and to go elsewhere.

Avoid this company.

- Seller finally contacted me by Email and Facebook promising delivery and that they had sent a gift with the package as an apology ( despite a free gift being advertised with the item I purchased )

- Item finally delivered Friday Evening
- Opened it this morning and no secondary " gift " has been delivered with the bracelet as per the order, email and Facebook messages.

- have sent them a message asking about it, they've read but not replied.

Originally I had not received my order or had a reply to my email, however a response was sent and a replacement item has now been received.
I am very pleased with my Angel Wing pendant.. it’s exactly what I was looking in terms of quality and value and a lovely gift. I have already had lovely comments about it.

Despite my initial issue, I must thank the customer service and support, for providing explanation and rectifying the matter. I was also updated fully until my item arrived. I also received a complimentary gift and discount voucher which I will use to purchase again. Very much appreciated and thank you.

Ordering and delivery spot on as it's gift wrapped will not find out until it's opened keep my fingers crossed and hope it is great

Package is 3 days late...with no contact about eta

Happy with item disappointed with 4 week wait to receive

So, originally I had a bad experience by not receiving updates to my order and it exceeding the delivery due date so left a bad review and emailed. HOWEVER, the customer service I recieved after this was outstanding. Really quick replies (sometimes even minutes apart!) constant updates on how they’re fixing the situation as well as sending me a free gift as an apology. The jewellery honestly seems like such good quality as well and I do think I would actually purchase from them again. The necklace I purchased was beautiful!

No tracking details sent, ordered about a week ago???

email me

I emailed you few times regarding an order for pair of earrings. You texted me to say that you have already delivered this item to me, but I never received this order. I emailed you, but no response from your customer service team. I am still awaiting a reply from you.

Beautiful item, but very slow and not responsive customer service. Need to contact several times to get an answer

Order was a day late but the help I got was on point. Thanks again

I have not received my item , nearly 3 wks from purchase . I have sent two emails and received no replies to either one . No customer service at all . No due date for delivery . Item has not even been sent yet .

I ordered my item a few days ago and reached out to customer support for an update, as I expected to receive my order much sooner. They responded promptly, explaining that my order was ready to be shipped the following day. To compensate for the inconvenience, they offered me a free gift worth £25 with my order.

For this reason, I give them 5 stars for their excellent customer service. This is definitely a trustworthy site that goes the extra mile to keep their customers happy.

Ordered pendant and chain. Emailed few times to find out delivery, no response. When parcel was delivered, it was wrapped by a six year old, unprofessional. The gift was in a cheap plastic pouch. Please read these reviews before ordering anything from this company.
I did contact the company and we worked out the problems amicably, and therefore, I have now raised my ratings to 4 star.

Haven’t got any shipping updates

I’ve emailed you guys and not heard back about how my parcel was delivered back by Royal Mail

Fantastic jewellery at reasonable prices and a company who have gone above and beyond to assist with my query. I would definitely recommend buying your jewellery from luxsy.