Norcal Dynamics Arvostelua 4

Vastaus yritykseltä Norcal Dynamics

21. tammik. 2026

We’re sorry to hear about your experience. Please reach out to us directly so we can review your order and see what we can do to help resolve this as quickly as possible.

During the past month we’ve been handling a high volume of orders alongside operational changes, which impacted communication and fulfillment timelines. That said, this isn’t the experience we aim to provide, and we’d like the opportunity to make it right.

If you contact us with your order number via email or Instagram DM, we’ll personally look into the status and discuss next steps with you.
- Norcal Dynamics

Vastaus yritykseltä Norcal Dynamics

21. tammik. 2026

We want to clarify the situation and correct several inaccuracies in this review.

At the time of this order, our business was undergoing a facility relocation, while also dealing with unexpected industry-wide disruptions that affected multiple vendors, including a sudden halt in sales of BMW M-style exhaust tips due to an active intellectual-property enforcement action that impacted many aftermarket companies not just us.

Importantly, we never claimed that this order had been shipped or delivered, and we did not respond to or contest the dispute once it was filed. As a result, the customer was awarded the dispute in full. Any statement suggesting that we asserted delivery is incorrect.

We acknowledge that communication during that period was slower than normal due to the above circumstances, and we understand the frustration this caused. That said, the matter was ultimately resolved in the customer’s favor without resistance from our side.

We take responsibility for operational delays during a difficult transition period and have since made changes to prevent similar issues going forward.
We appreciate the feedback and remain committed to improving transparency and customer communication.

- Norcal Dynamics