I ordered a pair of crescent moon and star miss-match dangle earrings on Thursday - they arrived on Saturday morning, beautifully packaged. I knocked off a star as the beads were loose in the net b... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Have previously bought 2 pairs from this company and love them. However most recent pair had a green glass finish. Gold clasp part no problems but after 3 wears the green is fading rapidly and now... Näytä lisää
Yritys on vastannut
Amazing customer service!! I purchased a gorgeous ring, after a couple of days of wearing it I noticed a few stones had fallen out. Email sent, replacement offered and accepted. Unfortunately the... Näytä lisää
I’m so happy with the jewellery I ordered it’s beautiful and unique. Comes in lovely packaging would be ideal for gifting. I have already ordered another ring. There was an issue with my delivery whic... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Luxe Tones is a British jewellery brand on a mission to offer on-trend unique jewellery at affordable prices, for every occasion. As seen in Vanity Fair, Cosmopolitan, Heat & more. 30 Day Returns. Same-Day Dispatch. Satisfaction Guarantee. Free Shipping.
Yhteystiedot
Suite 3, 40 Fullers Court, Lower Quay Street, GL1 2LW, Gloucester, Yhdistynyt kuningaskunta
- info@luxetones.com
- luxetones.com
4,2
Hyvä
454 arvostelua
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Delighted
I ordered a pair of crescent moon and star miss-match dangle earrings on Thursday - they arrived on Saturday morning, beautifully packaged.
I knocked off a star as the beads were loose in the net bag, the hoop had popped open.
Other than the packing niggle, I’m delighted with my purchase and will happily buy again.
17. lokakuuta 2026
Oma-aloitteinen arvostelu
Cheap tat and returns ‘are not received’ so refund not given
Bought a ring from here and it looked like cheap tat. Returned it at my own expense and have proof of postage but they’re claiming the ring was never received so won’t refund me. My experience has been poor and I’ve now lost money so wouldn’t advise anyone to buy from here based on this.
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LUXE TONES
Hi Priti,
We’re really sorry that your return appears to have been lost by Royal Mail on its way back to us.
Unfortunately, the parcel has not arrived with us and, as it was sent without tracking, we’re unable to trace it from our side. We’ve advised you to contact Royal Mail with your proof of postage so they can investigate what has happened.
If your parcel does arrive with us, we will of course process your refund straight away.
We completely understand how frustrating this situation is and hope Royal Mail are able to resolve this for you.
Kind regards,
Luxe Tones Customer Care
Vastaus yritykseltä LUXE TONES
Thank you so much, Carol!
We’re so happy to hear that you love your necklace and that it arrived quickly. Your kind words really mean a lot to our small business. We hope to see you again soon!
Lovely necklace
Lovely necklace delivered promptly and beautifully presented. Just what I wanted and very affordable
25. kesäkuuta 2026
Vastaus yritykseltä LUXE TONES
Thanks so much, Rosie! We’re really pleased to hear you love your necklace and that it arrived quickly. It’s lovely to know it was just what you were looking for. Thanks again for your kind words and for supporting our small business. We hope to see you again soon!
Love the heart necklace
Love the heart necklace, so pretty getting lots of nice comments. Speedy delivery and good comms.
26. toukokuuta 2026
The earings i bought were not…
The earings i bought were not hypoallergenic. Im unable to wear them
27. toukokuuta 2026
Vastaus yritykseltä LUXE TONES
Hi Ruth
We're sorry the earrings weren't suitable for you. The product description clearly states that they are made from zinc alloy and we do not advertise them as hypoallergenic. Unfortunately, individual sensitivities to metals can vary.
Kind regards,
Luxe Tones
Easy to use website and very quick…
Easy to use website and very quick delivery service
26. maaliskuuta 2026
Beautiful necklace and stunning turquoise stone …
Beautiful necklace and looks more expensive than it is. I love Luxtones and have built up quite a lot over the past couple of years. Thank you.
26. maaliskuuta 2026
Gorgeous statement heart earrings. Treat yourself!
I’m absolutely thrilled with these heart earrings! They’re so me. Very pretty and no reactions so far so believe them to be gold plated on stainless steel. That’s important to me as I am really sensitive to nickel. Got these with a discount code and honestly for the price I don’t think they can be beaten.
25. maaliskuuta 2026
Fast delivery and beautiful necklace
Fast delivery and beautiful necklace.
Customer service excellent.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LUXE TONES
Hi Carol
Thank you so much for your lovely review and for shopping with us. We're delighted to hear you loved your necklace!
Best wishes,
Customer Service Team x
Beautiful and unique pieces fantastic customer service
I’m so happy with the jewellery I ordered it’s beautiful and unique. Comes in lovely packaging would be ideal for gifting. I have already ordered another ring. There was an issue with my delivery which was entirely the fault of Royal Mail but the customer services was excellent with a super quick and professional response from an actual human not AI bot. Couldn’t recommend this company more.
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LUXE TONES
Hi Lesley
Thank you so much for your kind words. I’m so pleased you’re happy with your jewellery and the packaging.
I’m sorry again about the Royal Mail issue, but I’m glad we were able to get it sorted quickly for you.
Thank you for your continued support, and I hope you love your new ring just as much!
Kind regards
Luxe Tones Team
Disappointed
Bought the heart gemstone gold necklace last week and was so disappointed, the chain feels so light and flimsy and is a much more fake looking gold than shown in the picture. The length of the chain is really short and feels tight around my neck. For £36 I expected higher quality
26. tammikuuta 2026
Vastaus yritykseltä LUXE TONES
Hi Georgia,
Thank you for your feedback. We’re sorry to hear the Sanora Heart Necklace wasn’t right for you.
This is one of our bestselling styles and is designed to be a fine, lightweight necklace, which many customers love for everyday wear.
We do understand that jewellery is a personal preference.
You’re very welcome to return the necklace for a full refund in line with our returns policy. Please contact our customer care team and we’ll be happy to help.
Best wishes
Luxe Tones Team
Beautiful, affordable jewey
It looks exactly like the photo. Good quality and I have had lots of compliments.
25. tammikuuta 2026
Vastaus yritykseltä LUXE TONES
Hi Victoria,
Thank you so much for taking the time to leave this lovely review.
We’re really glad to hear you love your Sanora necklace and Gaia set! x
Excellent after service
I ordered a pair of earrings from luxe tones then realised there was a matching necklace so ordered separately and asked if they could be sent together saving on one postage this was done swiftly. The earrings and necklace arrived but there was a slight fault on one of the earrings, I emailed and a replacement was sent straight away no quibble. I would definitely recommend luxe tones. 👏
3. tammikuuta 2026
Oma-aloitteinen arvostelu
Great experience
Arrived very quickly. Delighted with my earrings. Would order again
25. joulukuuta 2025
Quick delivery and lovely earrings
Quick delivery and lovely earrings. Definitely would order more in the future
25. joulukuuta 2025
Vastaus yritykseltä LUXE TONES
Hi Karen,
Thank you so much for your lovely review, we're so so glad to hear that you love your earrings!
We look forward to welcoming you back to the site very soon. x
Love all their items
Love all their items, excellent quality, wrapped beautifully and the customer service is second to none! Would highly recommend
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Overall, very pleased
The jewellery i ordered was a little more lightweight than I had hoped but it looks beautiful and the pricing is fair. Delivery was super fast too. One of the pair of earrings I ordered was faulty and this was quickly replaced with a new pair with no quibble. Great service
5. joulukuuta 2025
Oma-aloitteinen arvostelu
Beautiful products I have bought from…
Beautiful products I have bought from here many times and absolutely loved the products. I have also bought many gifts in which my friends loved!
I had a problem with delivery in which Luxe Tones resolved within 24 hours. I would 100% recommend this online shop.
5. joulukuuta 2025
Oma-aloitteinen arvostelu
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