Lambert Smith Hampton Residential Arvostelua 2 174

Today I received a letter from LSH saying I had not paid my annual service charge and if I did not pay right away and another reminder was needed I would be charged a further £150.00 administration charge. To say the least I am not impressed as I paid the service charge mid December 2025.
I called and was asked to provide evidence of the payment which I duly provided.
Kirsty Hamer from the credit control department has dealt efficiently and quickly with this issue and confirmed that LSH in fact did receive my payment in December and my account does have a zero balance.
No explanation or apology given?

I spoke to Katie Smithies today, she was extremely helpful when I called with a payment query. She was very patient, polite & friendly

Thank you Abbi for helping me sort out access to the new portal. Great customer service and response rate

Thanks Kirsty Hamer. I made a silly error but instead of it becoming an issue Kirsty resolved it for me very promptly with good communication and sorted my mistake out for me - top notch service and I am very appreciative to have had her help.

I am not sure whether the reviews that I am reading on LSH website are genuine or not. But I am, and I think this is the only place where the Management may give notice to my frustration with their company. After 5 months of me moving out of my previous house where LHS is the management agent of the communal area, the credit control team is still writing to me demanding that I should opt in for email communication so they can deliver my service charge this way. I have notified this company several times via various means (through my solicitor, my emails and telephone conversation to them, in particular, to the credit control) asking them to consult with their conveyancing team for the status of my property and update their record accordingly. I asked them to confirm to me the action they have taken to remedy this but I heard nothing from them. I continued to receive invoice or letter from them. Worse so, the letters that they are sending are so patronising using the word "demand". There is no professionalism at all in their communication that made me feel valued as a customer. At one point, I asked to speak to the boss to air my concern but nobody dared to call me. This just showed lack of respect, demeanour and professionalism from the staff working for the company and how inefficient the company is in general! There doesn't seem to be a communication taking place between their conveyancing team and the credit control team to update their customers' record. I heard from other former neighbours that they had the same experienced so nothing has surprised them. No word to express how disappointing I am in dealing with this company and I am very pleased to be out of the estate where they manage so they can not continue to bully me forever, although they are still trying!

Have recently moved house and had overlooked a payment to LSH. I contacted them this morning and spoke to Sophie Drury at the Hull office. She was so helpful and understanding and was able to sort out my outstanding bill and was so kind and reassuring to me. Great service and happy everything is now back on track.

Sian, was hugely helpful and quick to respond to a key request regarding my property. Highly professional!

Prompt and professional service, thanks

Thank you Sian for your prompt reply. I appreciate your help with the new portal.

Very efficient.

Mollie our building manager and Maddie from the Cosec dept have been so helpful with my apartment sale.
They are lovely, very professional and most importantly kind and caring. A huge asset to their company!
Thank you.

We haven’t even officially started working with HLM Property Management yet, and I already felt compelled to write a review. From our very first conversations, Rick has gone above and beyond to look out for our best interests.

He has proactively walked through things we should be thinking about and has made us feel supported before the contract has even begun. That level of care, communication, and professionalism says a lot about how he runs his business.

I’ve worked with other companies before and while we had a contractor, with HLM we feel like we now have a trusted partner. If the service before the service is this exceptional, I’m very confident we made the right decision with HLM.

Kirsty is always great, really speedy and comprehensive reply’s - thanks Kirsty!

Kirsty was very professional and prompt in dealing with my problem which was sorted within minutes.

All staff have been fantastic — nothing is ever too much trouble for them . Thank you for your ongoing support and guidance.

I spoke to Kirsty Hamer today on the phone who was professional and helpful and was able to deal with my query quickly.

The customer service is amazing snd helpful , they sort it out my issue very quick. Thanks

Kirsty Hamer was quick to respond to a query, saving anxiety.

After trying a couple of times to resolve a query Josh Allison helped me out quickly and professionally. Thanks Josh.

I recently had a query regarding an overpayment. Kirsty Hamer got to the bottom of the problem, quickly and efficiently, and I received my refund. Kirsty kept me informed of the progress, and I was very pleased with the customer service I received.