Lordgun Arvostelua 1 047

He leído las reseñas y la verdad, yo he comprado dos Discos road Galfer y el servicio y el producto 5 estrellas .
Todo perfecto y rápido

Esperienza fantastica. Spesso i prezzi migliori del web. Per favore tornate a usare GLS come primo corriere. BRT è una patacca

Ordered a helmet from Lordgun.co.uk that looked completely different from the pictures on their website — a clear case of a misleading product listing. When I contacted their customer service, they admitted the photos were wrong, but only offered €10 as compensation.

I declined and requested a full refund and coverage for the return shipping, which seemed reasonable given it was their mistake. Instead, they told me to destroy the helmet and send photos as proof. This made the whole refund process feel unprofessional and dismissive.

Very disappointing experience and poor return policy handling. I regret ordering from them and would not recommend this shop to anyone who expects accuracy and accountability.

Ich habe eine hochwertige MTB-Bremsanlage bestellt, da der Preis sehr attraktiv war. Die Lieferung erfolgte schnell und pünktlich.

Leider war beim Öffnen des Pakets ein deutlicher Ölaustritt zu erkennen. Das Produkt ist daher nicht einwandfrei und nicht installierbar, da die Funktion beeinträchtigt sein könnte.

Trotz Foto und Beschreibung des Mangels weigerte sich das Unternehmen, mir ein Rücksendelabel zur Verfügung zu stellen, mit der Begründung, ein Ölaustritt sei kein Defekt. Die Rücksendekosten sollte ich selbst tragen.

Ich habe bereits früher bei diesem Unternehmen bestellt – damals lief alles einwandfrei. Die Lieferung war schnell und die Ware in Ordnung.

Diesmal habe ich eine hochwertige MTB-Bremsanlage bestellt, da der Preis sehr attraktiv war. Auch diesmal kam die Lieferung pünktlich und gut verpackt.

Aber: Beim Öffnen des Pakets stellte ich einen deutlichen Ölaustritt fest. Das Produkt war somit nicht einwandfrei und nicht installierbar, da die Funktion beeinträchtigt sein könnte.

Nach Schilderung des Problems (inkl. Foto) bat ich um ein bezahltes Rücksendelabel. Die Antwort: Ein Ölaustritt sei kein Defekt, ich müsse die Rücksendekosten selbst tragen.

Ich habe daraufhin Beschwerde beim Zahlungsdienstleister eingelegt. Dieser kümmert sich nun um die Lösung, da ich beim Unternehmen selbst nur auf taube Ohren und Ignoranz stoße.

Fazit: Solange alles passt, funktioniert der Service – aber sobald etwas nicht in Ordnung ist, ist das Unternehmen eine Katastrophe. Keine Kulanz, kein Entgegenkommen.
Lieber ein paar Euro mehr bezahlen und bei einem serviceorientierten, kundenfreundlichen Händler bestellen.

Fazit: Leider kein kundenfreundlicher Service. Lieber ein paar Euro mehr bezahlen und bei einem seriösen, serviceorientierten Händler bestellen.

Tyres arrived ahead of scheduled date and bought at very good price. Very satisfied.

Always a great service!
Great web shop with a good stock of quality brands and items.
The processing and delivery of orders to Qatar it's always very quick.
I totally recommend this shop!

TLDR I paid over £100 to try on a helmet...

I bought a helmet for £151 from lordgun, it's a UK website so I assumed it would arrive from the UK. I didn't pay enough attention to the fine details (which were not on the first page when viewing products to buy) to see my helmet would actually be sent from Italy.

I paid £13 for postage, was hit with a £50 import tax, and then found the size was way way off and I had to return it.

I then had to pay another £20 in postage, and another £25 import tax to Italy. I sent them the Italy import tax email, which they then paid and took off my refund without first asking if I was ok with that.

I don't think it's fair I should have to pay 100% of the cost as it was the incorrect labelled size that meant I had to return it to begin with. At the very least I think they should be paying the import tax to their own country if I have to do it for mine.

They have lost nothing and can keep the helmet to resell, I have lost over £100 with nothing to show for it.

I'm now seeing lots of other people from the UK caught out by the .co.uk website, and then Lordgun just reply telling people "You should have checked our legal page that shows we are in Italy". WHY NOT PUT IT ON THE ACTUAL PRODUCT PAGE BEFORE CHECKOUT TO WARN PEOPLE, with so many others falling victim for the same thing you must know you are tricking people at this point and something needs to be done about this.

If they try to reply with some excuse to this review, please give any reason why you can't warn customers of the extra fees on the initial product page like other websites such as Amazon and Ebay do if shipping international. Why have you made it harder to find in a separate legal page or halfway through the checkout process on a .co.uk domain. (Looks like they replied with no excuse to why they can't better inform customers where they are truly based. They have put much more effort into appearing like a UK based website than they have into warning customers about where they are truly based.)

Ich habe über Lordgun einen Specialized Fahrradhelm bestellt, der dort zu einem sehr guten Preis angeboten wurde. Bevor ich bestellt habe, habe ich mir auch die Bewertungen durchgelesen und habe oft gelesen, dass es wohl schwierig sei dort zurückzuschicken und dass die Rücksendegebühren sehr hoch sein. Da ich den Helm aber schonmal in einem Laden anprobiert hatte, wusste ich welche Größe ich brauchte und bestellte den Helm. Der Helm kam 3 Tage später an und war originalverpackt und in einem top Zustand. Und der Preis war wie gesagt auch unschlagbar. Ich würde also dort immer wieder bestellen, weil die Preise echt gut sind. Nur ich würde vielleicht darauf achten, dass man sich wirklich sicher ist, dass man das Produkt auf jeden Fall behält, damit man keine Komplikationen bei der Rücksendung hat. Aber sonst wirklich top!

Always a great purchase experience. I've ordered many times and always get things shipped quickly to Canada. I was a bit surprised to see the lower ratings here. It's always been a positive experience on my side. 5 stars from me.

Bought two inner tubes with Priority 1/2 day delivery, the delivery company attempted to deliver 7 days later, I was no longer at the property. They charged me 35€ for this, never received. Refused to do anything about this.

The product was great and at a great price point. However, they advertise the product as available within 7 days, and then their T&Cs give them 50+ days to deliver it. They were not honest about the delivery timetable when questioned and they continued advertising the product as available within 7 days, while telling me it would take 3 weeks.

I ordered a product on 08/08/25. No goods received. I have queried this with them, they have acknowledged that there has been an error in delivery and that the package has been sent back to their FACILITY. They will not refund until they have received said item. Poor service, well actually no service some seven weeks after my order was placed.

Excellent transactio. Qualty parts. Quick delivery.

Thank you

Good deal and delivery time was good too

Fair price. Speedy delivery. Good product.

Die Retoure meiner Fahrradschuhe wurde zwar zurückgenommen, allerdings wurde kein kostenloses Rücksendeetikett mitgeschickt. Stattdessen steht auf der Internetseite, dass nach Prüfung der Retoure die Transportkosten inkl. Warenkosten zurückerstattet werden. Stattdessen Pustekuchen, ich bin auf meinen 16,90€ Portokosten für Retoure (Retourenzentrum in Italien!) sitzen geblieben mit der Begründung, dass die Retouren vom Kunden zu tragen seien. Nie wieder LordGun!

I inadvertently placed an order from Lordgun mistaking them for another store I’d previously ordered Continental 5000 tyres from.
Their prices are competitive and they shipped my order very quickly.
However, be warned they ship their goods in a plastic mailing bag and not a cardboard box.
This can be fine for suitable goods such as clothing.
Unsurprisingly the branded packaging was completely destroyed in transit which was not welcome as the tyres had been purchased as a Gift.
When I brought the damaged goods to the attention of Customer Services they blamed the Courier.
I could have returned the order but the costs and financial loss involved made that option non-viable.
No offer of a discount for the damaged goods was offered.
My advice: unless the pricing of what you’re purchasing is at a significant discount I would AVOID purchasing from this company as their care and after-sales service is very poor.

Wow, just amazing experience all round.
Being slightly cautious buying from outside the UK I ordered a few small items which were delivered within a week (very acceptable I think).
After this I then ordered a genuine pair of Oakley cycling sunglasses which again arrived within a week.
Lordgun’s pricing is very reasonable (way cheaper than UK sites! And if you bunch a few items together the postage is very similar to buying from a UK supplier.
I am so happy to use Lordgun anytime, very happy customer here😎

My experience was good, order arrived quickly and well packaged. No issues with customs as below the £135 including postage limit.

No complaints. Competitive prices with goods delivered safely and ahead of time. I will be back.