Customer service was not able to troubleshoot the issue related to the Efoil controller. We have four efoils and two of the four simply froze. One while someone was riding on the open ocean... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Thank you very much for your understanding of my situation of riding for the winter in Southern Baha California. Helping me with the purchase of a spare motor in case of breakdown is huge. Best Reg... Näytä lisää
Yritys on vastannut
Great product line! Pairing front wings with back wings could use some web-page guidance; tech support is good with guidance, 'talk with a pro' better although it takes time to schedule, not alway... Näytä lisää
Yritys on vastannut
You didn’t tell me until a week after I placed the order that the blowfish was out of stock and wouldn’t be delivered until some unspecified date in the future. Very poor communication.
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Lift Foils
Yrityksen kirjoittama
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Lift has proudly spent over a decade building high-quality performance hydrofoils and foil boards from our home base factory in Puerto Rico. Shipping now.
Lift started in 2010 as a family-run shop in Puerto Rico. In 2015, co-founder Nick Leason — an engineer and lifelong surfer — designed the original eFoil, adapting technology from smartphones, electric vehicles, and drones into a board that flies above the water without needing wind or waves. Lift shipped its first commercial eFoil, the LIFT1, in 2018, and has released five eFoil generations since, leading up to today's LIFT5 and LIFTX.
Every Lift eFoil is built around the Lift Connect System (LCS) & a tool-free, click-and-lock setup that lets riders swap masts, propulsion units, wings, and batteries in seconds, no tools required. Paired with a carbon-fiber board, LCS is what makes Lift eFoils fast to rig and easy to reconfigure as your riding changes. The current lineup spans LIFT5 F for new riders, the flagship LIFT5, and LIFTX for powered surf and downwind foiling, alongside Foils hardware, boards, masts, and foil wings, for unpowered wing and surf foiling.
Lift has shipped thousands of eFoils to riders in more than 40 countries, backed by a global network of 300+ demo locations. Every eFoil includes a 1-year limited warranty, with optional extended coverage through Lift Protection • Powered by SureBright.
eFoil lineup
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LIFT5 F Best eFoil to start with |
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LIFT5 The flagship |
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LIFTX Powered foiling |
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Collaborations Rider-driven builds |
Foil lineup
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Boards Engineered to fly |
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Masts Classic series and beyond |
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Foil wings Front, back, and surf collections |
Our story
 Stories
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 Our story
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 Leadership
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Get support and guidance
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Support Center Manuals, warranty, order tracking |
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Video tutorials Step-by-step guides |
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Find your perfect eFoil Your match in 60 seconds |
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Talk to an expert Book a consultation |
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Demo Locator Find us near you |
Yhteystiedot
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- liftfoils.com
4,0
Hyvä
133 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Lift Foils
Bryan, glad everything was handled fast and clearly. Thanks for the feedback.
Once I was able to get a hold of Jerry…
Once I was able to get a hold of Jerry Things went very very well. His customer service was excellent. The only problem was communication through your computer system. Once that is taken care of you are definitely a five star. Thanks for all the help, Bob.
8. heinäkuuta 2026
Vastaus yritykseltä Lift Foils
Bob, glad Jerry could turn things around once you connected; his help clearly made the difference. We hear the feedback on communication through our system, and we'll keep that in mind as we look at ways to improve. Thanks for working through it with us and sharing this.
Vastaus yritykseltä Lift Foils
Steve, thank you for the review. We hope to see you out on the water soon with your new eBox on its way.
Always a pleasure
Always a pleasure when a company recognizes a problem and honours their warranty. It makes a client want to stay with them moving forward.
6. heinäkuuta 2026
Vastaus yritykseltä Lift Foils
Manfred, we're always focused on giving our customers a great experience, and standing behind our warranty is part of how we do that. Thanks for the feedback.
I have had a few unfortunate…
I have had a few unfortunate experiences with defective eboxes. Kevin Ramos has been so kind understanding and helpful in dealing with a solution. Lift is a great company that backs its product!
26. kesäkuuta 2026
Vastaus yritykseltä Lift Foils
Thank you for your patience through those eBox issues, and for sharing this. Kevin will be glad to hear it; he takes real pride in making sure customers feel supported, and we're happy that came through for you. We're always working to improve our products based on in-field testing and feedback like yours, and it's what allows us to keep raising the bar.
Vastaus yritykseltä Lift Foils
Glad our after-sales support delivered for you. Thanks for the feedback, enjoy the water.
If you ever want to brush up on anything, our video library (https://support.liftfoils.com/videos) has plenty of resources.
This how to efoil video (https://youtu.be/WaLrpuUawfA) and this efoil safety video (https://youtu.be/FenSw41WbvQ) are great places to start.
Vastaus yritykseltä Lift Foils
Great to hear it arrived so fast and that everything's off to a good start. Enjoy getting out on the water. If any questions come up along the way, our support site (https://support.liftfoils.com) has plenty of resources.
This getting-started video (https://youtu.be/Jty9iE1eZPU) and tips and tricks video (https://youtu.be/rC0HkLV8VEQ) are great places to start.
Helped me find what I needed although I…
Helped me find what I needed although I did find what I ordered quite pricey
6. heinäkuuta 2026
Vastaus yritykseltä Lift Foils
Thanks for letting us know we could help you find what you needed. We look at being the premium, innovative leader in the industry, and we think you'll feel that difference on the water, especially with how quick the setup and breakdown are, thanks to the Lift Connect System. Enjoy getting out there.
I have had a problem with my eBox for…
I have had a problem with my eBox for seven days now and I have called Lift Support in Puerto Rico maybe 15-20 times over the last week (figuring that maybe I would get lucky and have a technician answewr the call) and left 5-6 messagaes asking for a call back. I also was assigned two different support ticket numbers. Nevertheless, Lift Support has never called me back and my problem persists and while I am only here at the ocean for three weeks a year, my problem persists and my borad is unuseable.
29. kesäkuuta 2026
Vastaus yritykseltä Lift Foils
We're sorry for the frustration this has caused, especially with how little time you have on the water each year. It looks like our team was able to connect with you yesterday, and we understand the next step is a video from you so we can continue troubleshooting. We'll keep working with you closely to get your eBox back up and running.
Vastaus yritykseltä Lift Foils
Thanks for the feedback! Glad we could deliver. Enjoy the water.
Vastaus yritykseltä Lift Foils
Kenneth, love this. Glad the Blowfish is delivering the game-changer feeling out on the water. Thanks for taking the time to share it.
The consultation process
The consultation process , instruction videos and follow up were great .
26. kesäkuuta 2026
Vastaus yritykseltä Lift Foils
Stephen, thanks for the kind words. Glad the consultation, videos, and follow-up made getting started smooth. See you on the water.
Battery replacement
The rep I spoke with was very good. Shipment was fast. New battery is working great. Just wish I didn't have to buy a new battery in the 1st place. Outrageously expensive. I bought 2 identical boards and batteries 5 years ago. One battery died completely and would no longer take a charge. The other is working perfectly and holds a charge just as long as the new one. I treated both batteries the same yet one would discharge super fast and eventually would no longer take a charge. I was told it was something I did wrong, but the other battery held up fine.
Note that the new battery didn't come with any charging or care and maintenance instructions.
26. kesäkuuta 2026
Vastaus yritykseltä Lift Foils
Tom, thanks for the detailed feedback. Glad the new battery's holding up and that our rep and shipping got you back on the water quickly. The inconsistency between your two original batteries and the missing care instructions are fair points and we'll pass this along to the team so we can tighten up what ships with a replacement battery.
MY BOARD NEVER SHOWED UP $15,000…
MY BOARD NEVER SHOWED UP $15,000 SITTING IN SOMEONES BANK ACCOUNT
26. kesäkuuta 2026
Vastaus yritykseltä Lift Foils
This isn't the experience we want anyone to have, and we're sorry for the frustration. Our records show everything for this order shipped out, though it looks like FedEx is still holding a portion of the delivery on their end. We're following up with FedEx directly, and our team will be reaching out to you to work through next steps.
Vastaus yritykseltä Lift Foils
Gregg, glad the parts order was quick and easy end to end. Thanks for the feedback.
Customer support was stellar
Customer support was stellar; they diagnosed what I needed from the photographs they requested I send. Then, I was able to buy the small replacement part for $7, and it was shipped immediately, no delay.
25. kesäkuuta 2026
Vastaus yritykseltä Lift Foils
Diane, this is great to hear. Glad the team could diagnose it from photos and get that part to you fast. Thanks for sharing.
You corrected a shipping error fast…
You corrected a shipping error fast without any discussions. Respect! Thank you!
26. kesäkuuta 2026
Vastaus yritykseltä Lift Foils
Michael, appreciate you flagging this and even more that we could fix it fast. Thanks for the trust.
Vastaus yritykseltä Lift Foils
Chris, thanks for the note. Glad the team could turn this around quickly for you.
nobody ever hot back with me after…
nobody ever got back with me after multiple calls and multiple service tickets
25. kesäkuuta 2026
Vastaus yritykseltä Lift Foils
We take this seriously, and we're sorry you've felt unheard. We recently launched our Lift Foils Support Center at https://support.liftfoils.com, with troubleshooting articles, video tutorials, and a dedicated case hub. We want to make sure you have the correct link to submit a support case: https://support.liftfoils.com/cases/new.
In the meantime, our team will be reaching out to you shortly to get eyes on the ticket numbers and calls you're referencing, so we can locate them on our end and get this tracked down and resolved.
It takes way too long to get responses…
It takes way too long to get responses from Lift and having to wait over 6 weeks just to order a faulty part is poor.
2. heinäkuuta 2026
Vastaus yritykseltä Lift Foils
We're sorry to hear about your experience with us, and you're right, that's way too long and not the standard we hold ourselves to. We're working hard to turn things around, and we appreciate you sharing honest feedback.
Moving forward, if you run into any issues, our new customer support portal is here to help: https://support.liftfoils.com/. It's a step in the right direction as we keep raising the bar on support.
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