:: Kiko By Milano Cosmetics : Arvostelua 

This is absolutely absurd I’ve tried contacting this business through their given email to notify them I didn’t receive my package and the email wasn’t going through so is this business a scam or what I spent 70$ on makeup from this business and clearly will never again I went through the 17track.net to trace my parcel once again and says it was delivered but Cleary not i tried reporting that I didn’t receive my goods and it gave me no support on how to get a refund or receive my items. I’m extremely pissed off about this because I was looking forward to my items that’s I purchased for my niece, very disappointed by this brand or scam shall I say.

Awful!!! Turned up damaged, links to return do not work and no reply to my emails for help. Avoid at all costs

Venho por este meio apresentar uma reclamação relativa a uma encomenda online efetuada no site da KIKO Milano, no dia 29 de novembro.

Até à presente data, a encomenda encontra-se apenas com o estado “confirmada”, sem qualquer atualização relativa ao envio, número de seguimento ou previsão de entrega. Apesar das várias tentativas de contacto efetuadas através dos canais oficiais de apoio ao cliente da KIKO Milano, não obtive qualquer resposta ou esclarecimento.

Considero esta falta de comunicação e de acompanhamento do pedido inaceitável, uma vez que impede a resolução da situação dentro de prazos razoáveis e legalmente aplicáveis ao comércio eletrónico.

Solicito, assim, que me seja prestada informação clara e imediata sobre o estado da encomenda. Caso a mesma não possa ser expedida, solicito igualmente a anulação do pedido e o respetivo reembolso, nos termos legais em vigor.

Aguardo uma resolução célere da situação.

Hice un pedido y no me llegó, es una aventura intentar ponerse en contacto con ellos, por suerte pagué con PayPal y me han hecho el reembolso. Pero si no llega a ser por ese método de pago...yo creo que me quedo sin dinero....

This company's website is awful, really bad. The links don't work and nothing gets resolved. My order is way overdue, there's no Royal Mail tracking code, and the tracking on the website is a farce. The order isn't moving; I don't believe it's delayed, but rather that it was never shipped or is lost. There's no link on the website to resolve issues with lost or misplaced orders, or orders that never arrive. Am I going to wait forever? These are Christmas presents for my daughter. Customer service never responds, nobody is online to talk to. Where's the tracking code? And now, am I going to be at a loss?

Ho comprato alcuni prodotti Kiko da regalare ad un’amica. Tra questi un rossetto doppio. Una volta a casa ho riscontrato che il rossetto all’interno della scatola non corrispondeva al colore scritto esternamente. Riportato al negozio mi hanno detto in modo villano che non potevano cambiarlo perché era stato anche usato (ovviamente non da me). Nell’incertezza di chi l’avesse aperto l’ho buttato!

Il pennello "face 04 stipling foundation brush" è terribile. Perde tutti i pelli solo dopo 3 settimane dall'acquisto. Costa circa €16.

I ordered six lipsticks from KIKO’s official website, and when I received them, I was shocked to find that they were broken and melted. I was truly disappointed, but I thought, “Okay, things happen – I’ll just contact customer service to arrange a return or refund.”

However, that was only the beginning of the frustration. I’ve sent multiple emails to their customer support, and no one has responded. Not a single reply. On their website, they claim that “returns are easy” – but in reality, there are absolutely no clear instructions, no return form, and no functioning process to follow. It feels like I’ve been completely ignored and left without any solution.

This experience has been extremely upsetting. I just want to return the damaged items and get my money back. But it seems impossible.

return number: 88003639, 87285068, 87283389

I hope someone from KIKO reads this and finally takes responsibility.

Il servizio clienti è inesistente, ti prende in giro. Dopo ordine fatto per ricevere omaggio, alla segnalazione di non averlo ricevuto ti chiedono la foto di cosa non è arrivato🤣!
Per evitare la solita falsa risposta del brand, Case Number 01537562, vediamo se mi rispondete…

Volevo fare i complimenti alle ragazze della KIKO di via Tuscolana (Roma)…. sono veramente bravissime mi hanno fatto comprare mezzo negozio …soddisfatta di come sono stata servita sempre con il sorriso ma soprattutto mi hanno consigliato degli ottimi prodotti… ringrazio Alessia e non ricordo il nome dell’altra ragazza per gli acquisti che ho fatto personale Top

If you order online, it will never come to the date that it estimates - I wrote to their support and they mentioned to just wait basically. Never had issues with the products though

Commesse maleducate , tratta senza rispetto . Alla Nave de Vero

bought an eyebrow pencil and when i went touse it, it was useless completely dry and wouldn't make a mark. Took it back and changed for another and tried it in the shop and seemed to work, however came to use it and nothing, completely dry and useless. It cost £10.95 No where can you complain on their site will not be buying from them again

I have bought a few eyeshadows from kiko and been absolutely thrilled with the results.

I bought a sliver/grey colour today and the assistant who served me was lovely.

I can honestly say the shop itself is lovely and clean and all assistants are lovely and helpful

I will definitely recommend to family and friends

Did not feel welcome at all at kiko milan at Regent street in London

Impossible to get a straight answer on how to return. Saw something in Spain. Regretted not buying it so did an on line order & mistakenly bought what I thought was a bigger version of the palette I had seen. On receipt realised it was a big mistake & immediately started the returns procedure. None of the links 🔗 on the website or emails worked. Luckily called into the Birmingham Bullring store & although they first said they don’t accept on line returns the manager then confirmed they did & promptly processed the refund. All ended ok but will never order on line again. Just go to store & be sure of what you are buying! Lesson learnt.

I bought a KIKO nail polish whilst on holiday in Italy and was so impressed with its intense colour, glossiness and staying power, I decided to send for some online. I ordered 3 Power Pro polishes at only £4.19 each in the sale. They arrived 2 days later - great service and a great product. The one I bought in Italy has actually lasted nearly 2 weeks on my nails and I have never had a polish last that long. I did touch up the tips occasionally but it blended in really well. Very impressive! I hope these new ones are as good.

Acquisto sempre nel negozio del centro commerciale Gran Sasso di Teramo e grazie ai consigli della Sig.ra Milena ho imparato ad utilizzare al meglio i prodotti che meglio si adattano alla mia pelle ed ai miei colori.

Amazing amazing my favorite brand is kiko Milano

Vreselijk personeel!
Mijn moeder en ik waren gister in de winkel in Amsterdam. En hadden 2 oogschaduw palletjes met 30% korting er op mee genomen naar de kassa. Toen bleek dat we het hele bedrag moesten gaan betalen. Ik liep met de caissière naar het schap van de oogschaduw en ja daar stond overal 30% op wij zijden dat het er op stond dus dat wij nu recht hebben op de aangegeven korting. Ik had gefilmd dat zij de kaartjes er af aan het halen was. Om het aan de manager te laten zien. Nadat we het hebben laten zien zij de dag ik loog. Daarna een meneer van de andere winkel zij dat we het wel voor de 30% mee konden krijgen was bij ons de maat al vol. Hij zij sorry ik zei dat zij sorry moest zeggen. Was ze boven aan het huilen. Uiteindelijk wel gratis meegekregen. Maar hele slecht ervaring.