:: Kiko By Milano Cosmetics : Arvostelua 

I have a bad experience with customer service. My parcel was delivered to the wrong address but customer service they don’t care.
I requested refund or resend to my correct address . Customer service they don’t do nothing. They don’t help people.
I don’t recommend Kiko Milano

Ich mag eigentlich Produkte von KIKO, aber nach Deutschland liefern sie nur mit GLS. Dafür gebe ich hier nur 1 Stern, da GLS einfach der schlimmste Lieferdienst ist.
Nach 3 angeblichen Zustellversuchen haben sie es nicht geschafft, mein Paket von KIKO zu liefern...und natürlich in eine GLS Filiale umgeleitet, die 60 Minuten Autofahrt von mir entfernt ist.

Ich bestelle die KIKO Produkte entweder gar nicht oder schaue, ob es sie bei Amazon gibt - aber da ist das Sortiment leider viel geringer als auf der KIKO Webseite

I had a very disappointing experience with KIKO Milano.

I placed an order on March 11 to be delivered to Ghent, Belgium, and as of the end of April, I still haven’t received anything. This kind of delay is completely unacceptable.

What’s even more frustrating is the lack of customer service. I tried contacting them multiple times via email, phone, and even visited a store in person. I only received one response, and it didn’t offer any real solution.

At this point, I feel ignored as a customer. I’m still waiting for either my order or a proper refund to my original payment method (not a gift card).

Very poor service and communication. I would not recommend ordering from them based on this experience.

Produkte bestellt, wurden von GLS zurückgesandt, angeblich war die Adresse falsch. Seltsam nur, dass vorher bei gleicher Adresse alle Lieferungen jahrelang ankamen. Musste die Bestellung nochmals aufgeben, habe die Adresse noch weiter konkretisiert, wieder ging sie zurück "wegen unvollständiger Adresse". Der Kundenservice bei kikomilano wirkte nicht sehr interessiert und bemüht, hier Abhilfe zu schaffen.

I have had a terrible experience at Kiko Milano regent street in London and also with the customer service (Barbara). I visited Kiko Milano in March 2026 and purchased 4 items. 3 items were on 2+1 offer. The representative at store has incorrectly billed me for 5 items. Bill was sent to my email address. I have made the payment and left the store. After reaching home, I was checking the receipt. The receipt had number 2 against the item but the price mentioned was for 1 qty. when I calculated, I realised they have billed me incorrectly/ double billed me for 1 item. Immediately I have contacted them via Contact us and submitted a refund request. Called the store next day morning and explained the issue, they asked me to visit the store or share the receipt online to refund the amount.
Now they have refunded only partial amount and they are saying they have proportionally added the discount to the product.
Item 1-£11.99
Item 2-£11.49 (double billed)
Item 3-£9.49
Item 4-£16.99 (not on offer)

They should be refunding me for £11.49 but they have refunded just £9.83.
The offer was very clear that I had to buy 3 products to have the 3rd product eligible WHICH I DID. They bill me for 4th product WHICH I HAVENT PURCHASED or HAVE THE ITEM with me and now they deny to refund the full amount.
Never wish to visit the store or purchase online. I would inform my friends to be extremely cautious as Kiko and staff cheat customers

En la tienda de kiko parque principado , las chicas que trabajan hay no pueden ser más profesiones y encantadoras .

E-Mail Anfragen bzw. Probleme mit Bestellungen werden sehr spät beantwortet bzw. bearbeitet. Das Schlimmste jedoch ist, dass Kiko nach Deutschland nur mit GLS verschickt, den unzuverlässigsten Paketdienstleister ever! Und natürlich wurde mein Paket verschlampt und ich muss mich jetzt mit Kiko herumschlagen, um mein Geld wieder zurück zu bekommen! Solange Kiko mit GLS versendet, werde ich dort nichts mehr online bestellen!!

Ni se os ocurra invertir un euro en este producto: Neutral eye base (Base neutralizante y fijadora para ojos)
No cumple para nada con lo que publicitan: Prolongar la duración de la sombra de ojos.
En menos de dos horas, ya no hay rastro de la sombra de ojos.
Otras marcas, como Urban Decay, funciona perfecto.

Ho effettuato un ordine online, ho dovuto attendere 1 settimana per la spedizione e ciò posso capirlo dato il periodo di sconti e promozioni, ma ho avuto un problema con la consegna del pacco e il servizio clienti non è stata per niente disponibile ad aiutarmi. Attese di risposte lunghe ed inutili.
In pratica il mio pacco era rimasto bloccato a Fiano Romano poiché Kiko aveva usato un sigillo di merce pericolosa, dunque il corriere non poteva recapitarmi il pacco. Ho aspettato una settimana, scrivendo a kiko chiedendo di sbloccare il pacco assicurando che la merce all’interno non fosse pericolosa, e la loro risposta è stata che non era stato consegnato perché non avevo inserito tutti i dati completi del mio indirizzo, cosa ovviamente non vera, e non ho ricevuto più risposta dopo le innumerevoli e-mail con cui ho dimostrato, con tanto di screen, il vero motivo del fermo del pacco da parte di GLS (sul pacco Kiko aveva messo il simbolo di merce pericolosa). Alla fine sono dovuta recarmi personalmente a ritirare il pacco a Fiano Romano, questa cosa mi ha comportando moltissimo disagio, ho dovuto chiedere permessi a lavoro per andarci e ho dovuto affrontare un viaggio perché non è per niente vicino a dove abito io. La risposta finale di kiko a tutto ciò? Che il corriere aveva consegnato il pacco presso l’indirizzo fornito. E ovviamente non ho ricevuto risposta quando ho provveduto ad inviare screen di GLS e foto di me a Fiano Romano che ritiravo il pacco.
I clienti che si fidano e vi pagano si meriterebbero delle scuse per avere un servizio clienti così poco professionale e penoso.
Do una stella sia perché meno non si può dare, sia perché i prodotti sono buoni, nonostante il pessimo servizio e l’incompetenza dimostrata.
Vi dovreste proprio far perdonare…

Went into meadowhall branch at aprox 3pm today.
Asked about eyemakeup remover. Can't use biphase so told to use toner! Said not for eyes. Assistant said she uses it. I said it will cause wrinkles. The answer was 'I'm not old like you'
Customer service at its finest

Paula from the store in Braehead shopping centre gave me a lovely positive experience.
Paula well and truly knows her products. I was trying the new face masks and getting myself a eyeshadow stick which the colour is different to what I normally wear. Paula explained how to use the gel face mask.
Ive been in the store several times. Paula always gives me a warm welcome. She
remembers me. I love the products and the prices are great for all of us watching our money.

War gestern o3. o3. 26 14:30 Sterzing, wollte Kiko Filiale besuchen. Leider deutete mir die Verkäuferin es sei geschlossen. Eigenartig🤔da Öffnungszeit 9:30 bis 19:00
Wurde wiederum entdeuscht.

Parcel not delivered

Min pakke dukkede aldrig op! Har skrevet flere mails til dem men de skriver bare jeg skal vente. Ik køb der fra!

Je suis passée aujourd’hui à la boutique Coupe Milano -Paris Rivoli quelques minutes avant la fermeture (il restait environ 10 minutes). Le premier vendeur m’a informée très gentiment que le magasin allait fermer, ce que je comprends parfaitement.

En revanche, la dame présente en boutique m’a répondu d’une manière très désagréable et malpolie, avec un ton inapproprié. Ce manque de professionnalisme est vraiment regrettable.

Même en fin de journée, le respect et l’amabilité envers les clients devraient rester une priorité. Très déçue par l’accueil. J’allais acheter des produits et j’ai pas fait…à cause de ça.
Franchement, c’est inadmissible d’avoir ce type de comportement envers des clientes.
@KIKO Milano merci de veiller à l’accueil en boutique, le respect doit rester une priorité.

Lettera appena inviata al supporto clienti. Fate attenzione, alcune pratiche potrebbero minare la salute dei clienti.

Salve,

Ieri mi sono recata presso un loro negozio nel centro commerciale Megalò, a Chieti.
Lo faccio raramente, dato che la pressione delle vendite, immagino impartita dall’amministrazione del gruppo, è diventata così forte da diventare, a tratti, sgradevole.

Ho acquistato uno smalto da 2,99 euro. La commessa mi ha offerto di provare, con una certa insistenza, un MASCARA, che lei mi avrebbe applicato. Capirete bene che, a meno che non dedicate una confezione di mascara per ogni cliente da fidelizzare, (il mascara era in formato pieno, non un campione) questa pratica porta a potenziali rischi per la salute.

Credo che visiterò i loro negozi ancora più raramente.

Distinti saluti,
Milena Bosco

Não só na entregaram como ao fim de 2 1/2 meses ainda não devolveram o valor pago, literalmente fui roubada e não consigo resolver esta situação absurda! O customer care funciona muito mal dizem que já enviaram a ordem de pagamento mas nada chegou em minha conta!

PÉSIMO SERVICIO
Realicé una compra el 17 de noviembre y nunca llegó. He intentado contactar con atención al cliente mil veces y la respuesta es nula y/o contradictoria. Finalmente echando la culpa a la empresa de paquetería (que nunca recibió el paquete).

Es inaceptable para una marca de este tamaño e internacional.

Estuve 2 meses intentando hablar con atención al cliente y tuve que reclamar el dinero a través del banco porque no me hacían el reembolso

NO COMPREIS NUNCA!

The parcel was delivered, however seven products were missing from the order. I immediately contacted your customer support, but I was refused a refund despite providing all the necessary information.

The total value of the missing items is almost €60.
I paid for these products, they were not delivered, and keeping my money without providing the goods is unacceptable.

I paid for two lipsticks but received one lipstick and one lip liner I did not order. Despite providing photos and the receipt, customer service kept sending automated responses that did not address the issue. Instead of correcting their fulfilment error by sending the missing item, I was offered a coupon, which is not a solution. Very disappointing handling of a straightforward mistake.