Kiddisave Arvostelua 

This is my first negative review about a company ever - but I feel so strongly to WARN sleep and time deprived parents to not waste their time, energy and money on this awful company. I've had a very similar experience to Therese from Jan 2014. I ordered a Little Bird Told Me Rocking Horse. I was a bit hesitant as I've heard bad things about the company, but the price was competitive. I placed the order on the 9th Jan with a 48 hour delivery slot given. By the 16th the item still had not arrived, with no communication from the company. I tried several times to contact them by phone and had to give up. I eventually got a reply by email to say the item would be delivered by 21st. It hasn't been. I contacted them by phone - it took 3 attempts and I was in a queue for 10 mins each time - one time someone actually hung up the phone! I finally spoke to someone to be told it'd be delivered tomorrow. When I said this was totally unacceptable and I'd had to ask my mum to wait in all day for the delivery as I have a full time job, I wasn't given an apology or any sense that the company felt it had failed to deliver on its commitments.

My complaint is a simple one - an item was not delivered anywhere near the given 48 hour time frame (even if you take that to be 48 working hours) - an order placed on 9th was not even out on 21st! It was difficult for me to get through to customer services and when I did the information given was partial and unhelpful and the attitude was distinctly unapologetic. This is no way to run a business. I may be just one customer who won't use them again, but I'm sure there are many more. Kiddicare are very reliable - use them instead!! I've ordered tons from them and delivery is literally next day, even for evening orders. Avoid Kiddisave like the plague.

I placed an order with kiddisave 1 week ago for an out n about nipper v2 stroller, the website states a 48 hour delivery, which is great, the money was promptly taken from my bank account 2 days after placing the order, fair enough, a week later I still have not received my pushchair. It has taken 2 days of numerous calls to finally get through to the enquiry team. I'm told a new computer system has caused the delay but the warehouse has been checked and my pushchair will be dispatched tomorrow, I was dealt with politely and was happy with the outcome. Shortly after I was left a message to say they don't actually have the v2 model in stock any more and they will refund my money. I am furious, the item should never have been on the website for purchase if it is no longer available and my account should definitely not have been debited, what a con. I'm guessing they wont be so prompt to return my money as they were to take it. I will now place my order with Amazon and steer clear of this amateur company. Very disappointing experience.

I have had an appaling experience with Kiddisave. The website allows you to place an order promising you a specific day for delivery. This day was not met. When you log into your accounting just says order processing and no real information. After emailing for an update I got a delivery notification for the next day. Order arrived with one item missing which was part of the pram so pram unuseable without it! I phoned and was told that it was dispatched from a different warehouse and that I would receive it the next day. Lady seemed surprised that I did not know this but why would I as no email updates on orders are sent out and there was no paperwork in the delivery saying item to follow. I also asked for an update on my second order which again website allowed me to place with a specific date for delivery but this item is out of stock. Then had call back to say the missing item actually had not been dispatched and was also out of stock at the supplier for the next 2 weeks. This time the lady was much more apologetic whereas the first time I spoke to her I felt like she didn't care! I have been charged for a pram package but only have half the package! Overall very disappointed..........

I found ordering from this website okay, I did not receive emails to update me about my order process which was a downfall. I did not know when or if my order had been shipped but I am happy with the products I have received :)

Received a phone call regarding an item being out of stock the second day of ordering. The alternative is provided and I received the goods in 2 days. Very happy with the customer service and delivery speed!

First time I've used Kiddisave after my normal supplier took my order and my money online then phoned me the next day to say they did not in fact have my item in stock as per their online shop but I could chose one of two other designs! Since I had spent a long time chosing the item I did not want the other design so they will refund which leaves me in a predicament on the 22 nd Dec for my Granddaughters Christmas. I found the same item at Kiddisave who delivered it on the 24th at 7.45pm, just in time for me to wrap it. Thank you so much to everyone for their prompt service. You have a new customer who will definately recommend you to all.

This is the second time I've ordered from Kiddisave and been disappointed - although I have to say the problem was rectified eventually with the first order, which is why I (stupidly) ordered from them again. The main problem with this company is that they are appalling at managing their customer's expectations. They do not make it clear that certain brands will take up to 4 weeks delivery, even if the item is showing as in stock. This, coupled with the fact they never give you an estimated delivery date, just makes it a complete hassle to order from this company. You may think you're saving a few quid but it's just not worth the inconvenience of having to constantly chase up the order! Customer service started off helpful then I dealt with a gentleman who was totally insincere and quite patronising. In the end they ignored me until I bombarded them with messages to get a reply. Eventually got a refund, but only after they'd taken my money and told me 3 weeks after numerous chases from myself that the earliest the item would be available was a full 2 months later! Do not buy from this company if you want a smooth, easy transaction.

Really please got an absolute bargain and the customer service replied promptly and couldnt be more helpful. Will be using in future for sure

I was really happy about the delivery, and the contents. Haven't used any if it yet but the quality looks good. Look forward to using it.

I bought the Kiddy Guardianfix Pro car seat from Kiddisave, and the customer service over the phone was excellent in terms of trying to work out what they had in stock, and what the warehouse might have. I went ahead and ordered after speaking to them, and I was hoping that the seat was the newer Kiddy GuardianFix Pro 2 seat, as that's what all the words on the website referred to. Unfortunately, it was the older one, which I was told was discontinued a long time ago, so I was a bit disappointed about that. The delivery was fine and the price was reasonable even for the older model anyway, so I would still recommend Kiddisave even though the description was wrong.

Ordered on Thursday at my door monday brilliant no waiting around really good service and ill be ordering again.

Quick delivery, good communications, excellent value for money as always got the best price available . Delivery was helpful let me arrange a specific neighbour and told me the driver details

Was very ahoy with service and items :)

THANKYOU!

I've just received my new Maxi Cosi Rodifix in Confetti. Couldn't be happier with the service! I've ordered from Kiddisave because it was the cheapest offer in Internet for this particular hard to find model. I've read a few reviews prior to ordering, some weren't very positive, they mentioned slow delivery, no communication etc. But I wasn't in a hurry and thought with that price I can give it a try and wait for a few weeks if needed.
So I couldn't be more surprised to receive the car seat just 2 days after the order!! And take into account that I live in Northern Ireland so delivery usually takes a bit longer! That definately exceeded all expectations!

Yulia

i found that the bouncer was awful and wouldnt recomend it to you my riley was in it at 2 weeks and the leg rest colapsed imagin what could of happened if i didnt strap him hin luckily all that happened was he was badly shocked n had to go to hospital because of this i have hospital records to back this up .my buggy that i orderd is realy good i am realy happy with it and would recomend it to people .and the custermer services are bad .we were sending messages to and forthe about the baby bouncer the second i ask how i put in a complaint the man stopped messaging me and hasnt replyed even 4 days after .

parcel arrived today slight damaged to box due to inadequate packaging. only covered in cellophane wrap this item is for a xmas present and until given box presentation should look good

The website mentionned that the item was in stock with a 2 days delivery - 2 weeks afterwards still nothing, not even an appology after 3 emails sent.
Surely will never order from there again, I find it a disgrace that a company can treat its clients like that - if it was my company, custumer service would be key, I would have offered a discount, a voucher, and before anything appologies.

As a new mum I wanted a pushchair with impeccable features as I chose a Britax B Smart. After searching high and low for a model in 'purple rain' (2011 model) Kiddisave had one in stock. Even better - it had a free carrycot! Perfect for keeping my baby daughter snug and warm as winter approaches. Kiddisave were prompt in confirmation, delivery and service and all for a great price! My pram arrived yesterday and I am thrilled. Can't wait to take my little one for a stroll.

I have ordered a Bugaboo Bee plus pushchair last August and my item never came til about 10 weeks after. Although they quote that for Bugaboo products it usually will take 4-6wks but I never expected it to be as late as 10wks. I have done all the follow-ups I could think of every week after the 6th week, good thing they always reply to my msgs just to lessen the anxiety I was feeling that time. I was so worried as I was due so soon & I dnt want to deliver my baby without it yet. When it finally came, I'm just surprised they gave me a refund of about £49 for the inconvenience which I'm so glad about.

Looked at a few sites selling the Uppababy footmuff and this was the lowest but with it being the lowest price, it wasn't the best in terms of delivery and took about 4-5 days to arrive and also no notification as to what time it would arrive like other baby companies. Otherwise it was great service and I like the idea of receiving points to potentially get a further discount next time.

I ordered a Jane Strata car seat. It was in a discontinued colour and had a whopping 63% off. There was no confirmation of dispatch when I expected it, so I wrote and asked how long it would take. Kiddisave wrote back informing me that they didn't have any of that particular colour in stock and offered me another, more recent version. I accepted and it arrived within 48 hours (not including a weekend). I half expected ex-display stock, but no, the seat was absolutely brand new, sealed, with tags, just as it had left the factory. They even honoured my original discount when they could just as easily have cancelled the order. Excellent service.