They didn’t gave me exchange on these fans has 3 year warranty stated on boxes but they refused to give i didn’t received any information in boxes even i have to register for one year and they kee... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
A very quick response to my original email detailing the faults in my breadmaker, which was under an extended guarantee. I answered a few questions and sent in all the required information and photos.... Näytä lisää
Yritys on vastannut
Tower customer care are a pleasure to deal with , knowledgable, helpful and friendly. Have had to call them on numerous occasions and problems have always been sorted. This time Keighley re issued my... Näytä lisää
Yritys on vastannut
Chioma at customer services replied to my request for help as I couldn’t seem to register my new Tower microwave . Using the info I had given in my first email, she replied very quickly to advise she... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Yhteystiedot
Berry Hill Road, ST4 2NL, Stoke-on-Trent, Yhdistynyt kuningaskunta
- www.towerhousewares.co.uk
4,5
Erinomainen
5 t. arvostelua
Pyytää asiakkailta arvosteluja
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0* stars. Tower = total shower of ****
0* stars for what went on nearly 3 weeks!! a simple order of 1 item for delivery. They send you a feedback review form before you have received anything but will not post it as it is negative and an honest customer review. How is this a true fair reflection. All normal & straightforward initially, item ordered & paid for on their website. Order confirmation received, notified out for delivery (with EVRI) then all goes pear shaped. Item not received, I am left chasing up with both Evri couriers customer service & Tower Houseware customer services for the next two & half weeks to get no further and still no item. During this process I asked for a refund, this was ignored the first time. Nearly two weeks later I am going in the same circles, no item delivered and no refund. I asked Tower to refund again or escalate the case. A couple of days later a refund does appear but not for the amount paid out, they refund less. I query this and am sent a response that Tower will 'as a gesture'!! refund the delivery charge also!!!!!! REALLY?? Legally I am entitled to a full refund if they have not fulfilled the order or delivery. The amount of customers they must try that with?!! I ordered the same item 15 mins before writing this review and am collecting on the way home...simple. WOW shocking company & customer service.
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
I recently had the pleasure of using Customer service
I recently had the pleasure of using Tower, and my experience was nothing short of excellent. The team is incredibly helpful, always ready to assist with any questions or concerns I had. Their promptness in addressing queries really stood out; I was consistently impressed by how quickly they responded. It’s refreshing to encounter such a dedicated and efficient service. I highly recommend Tower to anyone looking for reliable support—truly a fantastic experience!
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you had such a positive experience with our customer service team and that you found them helpful, responsive, and efficient.
Thank you for your recommendation and your kind feedback. It really means a great deal to us.
Kind Regards,
Tanya - Customer Service Operations Manager
Clear consistent communication and help…
Clear consistent communication and help through out the email conversation.
Resolved query appropriately.
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tower
Hi,
Thank you for your review!
We’re pleased to hear that you received clear, consistent communication and that your query was resolved to your satisfaction.
Thank you for taking the time to share your feedback. We really appreciate it.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
Excellent customer service, that was prompt, polite and sorted my issue very quickly - very helpful
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tower
Hi Niall,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to resolve your issue quickly and provide prompt, polite, and helpful support.
Thank you for your kind feedback. We really appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Great products shame about the bad service.
Purchased air fryer and book on 18th June I did not receive product as was out of stock. They were quick enough to take my money but would take 10-14 to get money back. Not good service. I was asked to do a review on their website which I did and they have emailed me saying they would not be posting it as it does not meet their requirements. Such a shame as love their products shame service is dire
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tower
Hi Gary,
Thank you for your feedback.
We’re very sorry to hear about your experience and sincerely apologise for the disappointment caused.
Unfortunately, due to the exceptionally high demand for our Air Fryers, the item became unavailable after your order was placed. We completely understand how frustrating this must have been.
We appreciate that waiting for a refund is equally disappointing. Whilst we process refunds as quickly as possible, they can take between 10–14 working days to appear back in your account, depending on your bank or card provider's processing times.
We apologise again for the inconvenience caused and thank you for your valued feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
The customer service has been amazing
The customer service has been amazing, sorting out my warranty claim for a kettle that stopped working this week. She was helpful and prompt to answer my queries.
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tower
Hi Raymond,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to assist you promptly with your warranty claim and provide the support you needed.
Thank you for your kind feedback. We really appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
A quick and positive response to my request
Chioma at customer services replied to my request for help as I couldn’t seem to register my new Tower microwave . Using the info I had given in my first email, she replied very quickly to advise she had registered it on my behalf to ensure I had the extended warranty too and then sent the confirmation certificate on to me by email. Very easy communication, very quick and positive result. Thanks Chioma, much appreciated 👍
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Chioma was able to assist with registering your Tower Microwave and make the process quick and straightforward.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Chioma.
Kind Regards,
Tanya - Customer Service Operations Manager
A quick and helpful response to my complaint.
A very quick response to my original email detailing the faults in my breadmaker, which was under an extended guarantee. I answered a few questions and sent in all the required information and photos. A replacement breadmaker was agreed. The whole process only took a couple of days. Zoe and Elle were polite, helpful and professional throughout. I am looking forward to receiving my new breadmaker in a few days time.
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tower
Hi Lynne,
Thank you for your 5-star review!
We’re delighted to hear that Zoe and Elle were able to make your warranty claim quick and straightforward.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Zoe and Elle, and we hope you enjoy your new Breadmaker.
Kind Regards,
Tanya - Customer Service Operations Manager
Elle was very quick and responsive to…
Elle was very quick and responsive to my emails, and resolved my complaint very efficiently.
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tower
Hi Gaynor,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to resolve your complaint quickly and efficiently.
Thank you for your kind feedback. We’ll be sure to pass your comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Contacted them by Email regarding…
Contacted them by Email regarding removing water tank on swan Air cooler.
They supplied a video on how to do it safely.
5 stars for the excellent Customer service provided.
It's good to know swan lokk after their customers
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tower
Hi Ray,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to help with your Swan Air Cooler and that the video provided was useful.
Thank you for your kind feedback. We’re pleased to know you felt well looked after.
Kind Regards,
Tanya - Customer Service Operations Manager
Professional Tower customer care
Tower customer care are a pleasure to deal with , knowledgable, helpful and friendly. Have had to call them on numerous occasions and problems have always been sorted. This time Keighley re issued my warranty and kept me informed by email. Thank you again
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you’ve consistently had positive experiences with our customer service team and that Keighley was able to assist with reissuing your warranty and keeping you updated throughout.
Thank you for your continued support. We’ll be sure to pass your kind feedback on to Keighley and the team.
Kind Regards,
Tanya - Customer Service Operations Manager
Warrenty Issue
I had an issue with a Tower Product I bought through Amazon. Although Tower could not help me directly, Sara in Service was fantastic in helping me direct my query back to Amazon
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tower
Hi Paul,
Thank you for your review!
We’re pleased to hear that Sara was able to assist you and help point you in the right direction regarding your Tower Product purchased via Amazon.
Thank you for your kind feedback about Sara’s support. We’ll be sure to pass your comments on to her.
Kind Regards,
Tanya - Customer Service Operations Manager
Tower Customer Services
I would highly recommend Tower the Customer services Advisers are excellent especially Sarah and Ezme. They know there job very well very polite patient and are good listeners. And resolved my issue straight away.
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tower
Hi Maria,
Thank you for your 5-star review!
We’re delighted to hear that Sara and Ezmie were able to resolve your issue quickly and provide such excellent service.
Thank you for your recommendation and your kind feedback. We’ll be sure to pass your lovely comments on to Sara and Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
Level of service Excellent
Customer service 2nd to none. I have had great response to my quiries from Sara and Julija.
In this day and age the level of help is hard to find.
Well done!
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tower
Hi Sandy,
Thank you for your 5-star review!
We’re delighted to hear that Sara and Julija provided such excellent support and responded to your queries so efficiently.
Thank you for your kind words. We’ll be sure to pass your lovely feedback on to Sara and Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
Julija and Joseph were very helpful
Julija and Joseph were very professional and responded very quickly to my emails. They resolved my issue very satisfactorily.
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tower
Hi Janet,
Thank you for your 5-star review!
We’re delighted to hear that Julija and Joseph were able to resolve your issue quickly and professionally.
Thank you for your kind feedback. We’ll be sure to pass your comments on to Julija and Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Absolutely stunning service
Absolutely stunning service. Prompt response and perfect outcome. Highly recommended.
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tower
Hi Peter,
Thank you for your 5-star review!
We’re delighted to hear that you were so pleased with the service you received and that we were able to provide a prompt response and a positive outcome.
Thank you for your recommendation and your kind feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Elle
Elle - Customer Services Executive was extremely thorough with resolving my complaint. Thank you
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tower
Hi Rabia,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to resolve your complaint thoroughly.
Thank you for your kind feedback. We’ll be sure to pass your comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
The company let themselves down
In April I suffered an electric shock while using my Tower air fryer. I reported this frightening incident to Tower, who requested that I send the air fryer over to them for investigation, which I promptly did.
It is now July - it has taken 10 weeks for the company to weakly respond by saying that the air fryer apparently is not faulty. I don't entirely believe this, but at least now I can get my electrician to look at the electrical socket, which I have not dared to use since the incident.
The response from Tower has been shockingly slow, vague and pointless. But perhaps most annoying is their assertion that they have sent me a replacement air fryer. They haven't sent me a bean unless it is a bloody INVISIBLE air fryer!!
Do not trust this company - in my true experience, they have no customer care, they are negligent, they are painfully slow to respond and they are deceitful.
In reply to Tanya's response to my review: 30 days turned into nearer 60. No-one checked to see if I had received the replacement fryer and replies to emails were painfully slow. It has left a bad taste in my mouth. In this hot weather, it has also been really inconvenient and costly to be without an air fryer.
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tower
Hi Catherine,l
Thank you for your feedback.
We’re very sorry to hear that you have been left feeling disappointed by your experience and appreciate how concerning this incident must have been for you.
Following your report, we arranged for your Air Fryer to be returned to us for a full quality inspection. At the outset, we advised that this process could take up to 30 days to ensure the product could be thoroughly assessed. Following testing, our Quality Assurance team found no evidence of a manufacturing fault. However, as a gesture of goodwill, we arranged for a replacement to be sent to you.
Unfortunately, the initial replacement was reported as missing whilst in transit with the courier. As soon as this came to our attention, we arranged for a second replacement to be dispatched, and this is now with the courier for delivery.
We sincerely apologise for the delays and frustration caused throughout this process. Whilst we appreciate this has not been the experience you expected, we are pleased that a replacement is now on its way to you.
Kind Regards,
Tanya - Customer Service Operations Manager
Many thanks to Ezmie at Tower
Many thanks to Ezmie at Tower. Fantastic service with a warranty claim. Some people can renew your faith in customer services. Thanks again.
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tower
Hi Julie,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie provided such fantastic service with your warranty claim.
Thank you for your kind words. We’ll be sure to pass your lovely feedback on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
Well done customer service
My 18 month old air fryer stopped working, I had no digital display so was unable to use it. I was covered by the extended warranty and contacted customer service by email. They responded within 12 hours, after a couple of emails and photos later, all was resolved and I am now awaiting a replacement air fryer. Well done customer service for all your prompt responses
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tower
Hi Anita,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to resolve your warranty claim quickly and that your replacement Air Fryer is on its way.
Thank you for your kind feedback about our prompt responses. We really appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
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