Jetstar Arvostelua 1 357

Provide the ZERO STAR for this pathetic Airline ever seen in my whole life.
Absolutely terrible experience with Jetstar! They cancelled my flight blaming ‘bad weather’ while all other airlines were still operating. I had both international and domestic connections booked together, and they gave completely impractical options that made no sense for my travel schedule. No proper assistance, no care for passengers, just excuses. Jetstar ruined my trip and caused unnecessary stress and expense. Never booking with Jetstar again — avoid them if you value your time and money!

Our family trip from Auckland to Bali with Jetstar was a nightmare. Jetstar turned what should have been a simple family holiday into an exhausting, stressful, and deeply upsetting experience. Staff took our stroller in Sydney and never returned it, leaving us without it for nine days in Bali. The Bali–Brisbane flight had a technical issue and was delayed for over three hours due to poor management, and on the final leg, our paid seats were moved to almost the last row, even though we had paid to sit near the front.

When I asked politely, the staff rudely said, “Take it or fly another day.” I was travelling with my three-year-old son, who has a severe fear of flying. We always sit near the front to reduce turbulence and help him stay calm. Being forced to sit at the back made it one of the most distressing flights we’ve ever had.

Rude, careless, and totally unprofessional, we’ll never fly Jetstar again.

So disappointed that our flight is delayed by 8hrs and 15mins so far due to poor weather in Sydney. I wouldn't mind but the other 9 flights since they bumped us to the back of the queue have all arrived there safely, most of them from Jetstar in GC. They gave us 10AUD so that will really help missing the transfer and accommodation check in in Sydney.
If I didn't mention that we would be stranded at 9pm (provided they don't delay again), that I don't have my medication and am struggling, I'd have nothing to complain about but, I have informed staff at the airport and online. They say they care about customer safety, just not enough to do anything about it!
What a terrible first experience, definitely avoid

Were told carry on was over so we ditched some things into the bin only to see the weight remain the same, thet tush us onto thr plane only to sot on the tarmac gor.an hour, fk these dogs never again, virgin shits all over Jetstar

Jetstar cancelled my flight less than 24 hours before departure without offering any rescheduling options. The only option was to get a voucher and buy a new flight for the next day at double the price — plus hotel and food expenses. The voucher takes up to 14 days to be issued, so I couldn’t use it to book the new flight, and they force you to fly with them again to avoid losing the money. The most incompetent airline I’ve flown with in my 36 years of life. Customer service is non-existent

Subject: Disappointing Experience on My Sydney to Auckland Flight

I recently travelled from Sydney to Auckland with Jetstar Airline, and I am very disappointed with the service. During the flight, I was not even offered a glass of water. A wheelchair was pre-booked through my travel agent, but the airline staff did not seem to care about elderly passengers or provide any proper assistance.

This experience was very upsetting for me and my family. We will never choose to fly with this airline again.

Terrible company, better pay a bit more to get a normal service

I could give minus for review if I have that option . They are just ripping off customers with their bad customer service abd extra charge on tiny hand pouch too..
This airlines has no business ethic.
Its so frustrating to travel with this airlines actually I ruined my whole week holidays thinking about this shit behaviour.
BIG NO TO JETSTAR

Two Jetstar flights, two major baggage delays.

JQ65 (Brisbane → Bangkok, 31 Aug 2025): Passengers waited nearly 2 hours for luggage while Jetstar crew bags were released first. No updates, no apology.

JQ66 (Bangkok → Brisbane, 4 Sept 2025): Flight left 4 hours late, and baggage was again delayed for over an hour on arrival.

After multiple emails and follow-ups, Jetstar dismissed the complaint by quoting their Conditions of Carriage and claiming “within 8 hours” is acceptable.
No responsibility. No goodwill. Just silence.

Passengers shouldn’t be treated as less important than crew.

Look, first of all, I was flying with my 10yr old. As I finished checking in online, the seats that were allocated to us were in different rows. So I had to pay an extra $35 or so for 2x flights, to change our seats so we were sitting together. It for sure felt like a ploy to get more money out of me.
If that wasn't hard enough, the morning of our 1st flight was from Sydney to Brisbane on the 4th of October 2025. My phone with all the details of the flight etc, had completely broken and I thought, all good, I already checked in, I'll just get new boarding passes from the staff and worry about everything else once I get home.
I entre the Jetstar area and one Jetstar staff member of an Indian male orientation, was the only staff member at the kiosk area. I tell him the situation, that I already checked in and just need help getting boarding passes. He doesn't really listen, and brushes me off to the kiosks where I pop in my details, and of course, no flight details found.
I go to him again, asking for help, and he hussles me over to the kiosks again to make sure I was operating the kiosk correctly only to find the same message pop up.
He rushes me over to the computer, I give him my I.D and try to explain to him again why I can't access my information. At this point I am totally stressed out. I tear up, and he tells me because I don't have my childs I.D that he can't print the boarding pass. I ask him how I'm meant to get the boarding passes if I have no access to anything because it is all on my phone. He walks away, gaslighting and saying I'm not listening to him, and he's giving me options to help, when in reality he had no patience at all to listen to me and actually help us out. During this slightly heated conversation, I am now distressed and crying and this man has literally walked away about 3x times, as he clearly didn't want to help us, tells me to go to the supervisor and she will help us. Jackie the supervisor was amazing, she heard me, gave me a proper helping hand and got us onto our flight.
I'm honestly very upset at this Jetstar experience. It's people like this man on customer service who make people uncomfortable asking for help. If you don't like your job, leave it. When people are in need of genuine help, people like Jackie are what make the world of difference !

Every time I get to checkout they say the current price is not available, absolute scam of an airline. Kept raising the price. Avoid at all costs. Flown with them before and it's always a terrible experience

I booked a flight with Jetstar on 06 Aug 2025 and paid in full using Afterpay - which has been completely paid and confirmed.
Now, just two days before my flight, Jetstar is claiming my booking is “pending payment” and is demanding I pay the full fare again at the airport if I want to board.
I’ve spent hours with their customer service receiving contradictory and misleading explanations. I also have Afterpay’s confirmation that Jetstar was fully paid.
This is unacceptable. Jetstar is trying to make me pay twice for the same ticket. If this is not resolved, I will escalate to regulators and pursue legal action.
Warning to other customers: keep all your payment records — Jetstar’s system failures can leave you stranded even after paying in full.

Disgraceful Experience – 8 Hour Delay From Bali to Melbourne!

If I could give Jetstar negative stars, I would. My flight from Bali to Melbourne was delayed a shocking 8 hours, and the entire ordeal was handled with zero care or accountability. Passengers were left stranded with little information, no proper support, and no genuine apology.

The staff were dismissive, communication was non-existent, and the so-called “assistance” was laughable. Families with children, elderly passengers, and exhausted travelers were left in the lurch, treated as if our time and wellbeing didn’t matter at all.

This experience was beyond frustrating — it was infuriating. Jetstar has shown complete incompetence and disregard for its customers. I would not recommend Jetstar to my worst enemy. This airline is unreliable, unprofessional, and a total disgrace.

Do yourself a favor: spend a little extra money and book with literally any other airline. Jetstar will only ruin your plans and your patience.

If there's an airline I will never fly on again, it's Jetstar. It's a shame Qantas is tied up with that. A national embarrassment to Australia. I tried to be loyal to OneWorld and Qantas has this trick where they sell you points but then they don't tell that any ticket you buy with those points has zero loyalty benefits. So here I am 15 hours on a Jetstar flight with no food or water and got zero points and lost my status so all for nothing.

JQ419 21/9 cabin manager Lisa and side kick Rani unprofessional and incompetent.
The elbows of an extra large male in the middle seat protruded into the chest of the female passenger in aisle seat who asked him to move arms he said “shut up you stupid b&@ch” the customer asked cabin manager Lisa to request man move his arms to his own seat . Lisa told her the person in middle seat is entitled to both arm rests so instead of doing her job and resolving an uncomfortable situation she made it all about herself !! “My last two flights/shifts were fine and now you are going to make this one an issue. If this carries on I’m going to remove one of you from this flight”
The passenger in the aisle tried to take a photo of the arm against her chest the male grabbed her phone threw it on the floor , Rani watched this and did nothing.
Cabin manager Lisa took female passenger to back of plane. Thereby rewarding the perpetrator. An incompetent, unprofessional, disgraceful outcome Lisa.

Coincidentally that week friends from Melbourne flew to Cook Islands via Auckland, I asked why NZ as Jetstar fly there directly only 6h however they explained they preferred to fly Air NZ which was more expensive and took several hours longer “anything to avoid Jetstar” I now absolutely understand and concur with the choice to boycott disgraceful Jetstar . You kicked an own goal Lisa and Rani and cost your airline more than your job is worth.

Zusammenfassend:
Unfreundlich, unzuverlässig und intolerant
Sorry mehr gibt's hierzu nicht zu sagen

PS ryan air aud asiatisch

Small seats, charged for 1kg extra on 75kgs of paid baggage, have to pay to even watch a movie or food

I was so upset today when trying to help my friend receive a refund for an upcoming flight that she can no longer take as they have just found out she has a brain tumour.
After twice spending a long time in a chat, they said we can only get a credit. We have twice got certificates from the doctors at the hospital stating that she cannot fly. Now they (Jetstar) want us to ask the doctors for another certificate stating that she can't fly for 6 months before they'll give her money back.
We had to wait 30 hours before getting a bed in the hospital, I think the staff are a little busy. We were so appreciative of then taking the time to write the first 2 certificates, we're not asking them again.
The chat said that a transcript of the conversation would be sent to her email.
This didn't happen. Fortunately I have taken screenshots of it. This is the first time I've given a negative review for anything which shows how discusted I am in her treatment.

Pesan hasta el aire que respiras, solo quieren sacarte plata, pesima aerolinea,

door came off and made it more exhilarating.