Jetstar Arvostelua 1 357

Horrible experience. Had a connecting flight from Japan to Australia. The flight was cancelled, and the next available one was two days later. They did not book a hotel for us, nor provided meal vouchers. They said to contact costumer assistance via chat and provide receipts, but the chat does not seem to allow to upload documents.

in the last 6 weeks i went to melbourne in august and september both flights were crap with a crappy payment system, i was @ melbourne airport i asked for help from a jetstar staff about the gate i need to go to i was ignored completely on my last trip.

I have made complaints to jetstar and asked to contacted via phone to discuss both of my complaints from august and september 2025 and i had no response i have asked not send emails as i currently dont have access to my email or others emails to get it to respond jetstar customer service people lied to me and i had enough.

The long wait times to get through to someone is utter ridiculous long times and they hang up on you the person.

I had to be put on another flight because they closed the baggage system early for that flight coming back to sydney and cost me $90 more to the transfer flight and that that hadnt even boarded yet my original flight was delayed about 20 mins due weather conditions but they didnt need to close the baggage that early and then make me addition $90 to transfer my flight to the next one.

DO NOT DO NOT FLY WITH JETSTAR BECAUSE U WILL ONLY COME OUT OF YOUR FLIGHTS AND AND PHONE CALLS DISAPPOINTED AND PISSED OFF WITH THERE PHONE CUSTOMER SERVICES.

Had flights booked for Fiji. 8 weeks out they changed our flights to one day later, no longer direct but via Sydney and 4 hours longer.

On the return leg they were sending us again via Sydney, one day later than originally booked and with an overnight layover.
No word about who would pay for the extra night in Sydney. Customer chatbot basically said they could change whatever they wanted as there is no contract to get us to our destination on the day we book. We needed to be in Fiji for a wedding the day after we had originally booked which would not be possible under their new schedule. Had to get a refund and pay extra $500 for flights on a different airline.
Never ever again.

I recently flew from Wellington to Auckland with my sister and my 5-year-old niece, and I’ve never felt so disrespected by airline staff. From check-in to boarding, one of Jetstar’s ground staff named ‘Anu’ who claims to be a supervisor was consistently rude, dismissive, and unfair.

At boarding, we were told our baggage was overweight by 4kg — no issue, we were prepared to sort it out. But instead of letting us step aside to repack privately, we were told in a very rude tone to “go in front, whatever you want to do” as if I am about to do something illegal and let me unpack everything publicly.

Meanwhile, I witnessed other passengers with overweight baggage being waved through, and others without luggage tags (bags not weighed) allowed to board with no issue. The inconsistency and bias were obvious.
When my sister tried to ask another staff member about adding baggage allowance online, the same woman cut in and snapped “you don’t talk to him, you deal with me.” Later, when we expressed frustration with her attitude (without being personal), she escalated and twisted the situation by calling us rude and threatened to offload us from the flight. Imagine that, threatening to stop a mother and 5-year-old child from flying, simply because we voiced frustration?!

I felt helpless, I even asked for a manager so someone can hear our side, but she told me she was the supervisor and “no one is going to deal with you.” It felt like abuse of power, and instead of listening or helping, she silenced us with ‘I am gonna offload you’.

This whole experience left us shaken and wondering — if we were locals or of a different background, would we have been treated the same? It certainly didn’t feel like it.
Jetstar, this is unacceptable. No paying passenger should be treated with such disrespect, especially when traveling with a child.

Honestly, if this is the kind of service that comes with a “budget-friendly” airline, I’d rather not. Respect and fairness should never be compromised, no matter the price of the ticket.

I flew on Jetstar flight JQ0066 from Bangkok to Brisbane on 13 September, returning home to Australia after travelling from Brisbane to Bangkok. This was one of the worst experiences I’ve had with any airline. A female staff member, who claimed to be a supervisor, was extremely rude and disrespectful not only to me but also to other passengers. She questioned us unnecessarily, refused to believe we are permanent residents of Australia, and behaved in a way that felt outright racist. It was as if she thought she was an immigration officer rather than an airline staff member. Her tone and attitude were completely unprofessional, arrogant, and demeaning.

This kind of behaviour is unacceptable from any airline employee, let alone someone in a supervisory role. It left me shocked and humiliated. This is the last time I will ever fly with Jetstar.

Poor Communication and Gate Changes Without Explanation
I travelled on Jetstar flight JQ206 from Auckland, New Zealand to Sydney, Australia on 12 September 2025. There were no professional communication or timely updates at any stage. Even after requesting information while waiting, no response was provided. Passengers were moved repeatedly — from Gate 4 to Gate 8, and then to Gate 4C — with no explanation for these changes. The lack of clear updates left many travellers confused and frustrated.
I hope Jetstar takes this feedback seriously and improves its communication processes so passengers can feel informed and respected during disruptions.

Si requieren una recomendación, nunca vuelen por ésta aerolínea, es de lo peor, 2horas y media de retraso y no dan ninguna explicación, lo q cuesta el pasaje es carisimo para el servicio q ofrecen

Awful. Jetatar is a scam with every step of the process designed to rip you off. Hidden fees, pointless charges. All designed to extract the most money from you without providing any services. Terrible.

WORST SERVICES OF ALL TIME, They delayed me in the queue and charged me extra $90 to rebook for next flight which wasted my two hours. Their whole system is SCAM!

Jasa19 Zero customer knowledge and very obnoxious behaviour, ratings should be 0 for their overall service.

Jetstar cancelled my flight out of Singapore to Melbourne ,
Rebooked the next day with Qantas - currently departure running 6 hrs late and then tried to charge me $180 for changing my domestic ticket in Australia for a problem they caused . Took over 2 hrs on “live “ chat to resolve the problem. The reason I avoid Australian Airlines like the plague

Budget bin airline with zero customer service and dodgy baggage practices. Anything to try and squeeze more money out of you I guess.

Avoid like the plague!

Zeer laat informatie over verandering in vluchttijd (van 4 uur). Vervolgens bieden ze een refund aan wat we hebben geaccepteerd, aangezien die vliegtijd niet paste in ons reisschema. Deze refund na 6 weken nog steeds niet ontvangen. Ze geven aan dat ze het hebben overgemaakt naar de derde partij, maar die geeft aan dat ze het bedrag nog niet (volledig) hebben ontvangen. Ben nu al meer dan 6 weken bezig om mijn geld terug te krijgen.

our flight to gold coast was canceled last minute. kids were so dissapointed.

flight was delayed 3 hours. staff tried to help, but it was a frustrating experience.

If I could give 0 stars, I would.

We booked Auckland–Queenstown for after our wedding so both our families (flying in from overseas) could celebrate with us. Two months before, my husband was diagnosed with cancer and required major surgery just two days after our wedding.

I called Jetstar and was told—twice—that with a medical certificate we’d receive a refund. When I finally submitted the certificate (signed by the surgeon, stating the cancer diagnosis and planned surgery, with hospital details), I was told it was “not valid.” After over an hour on hold and arguing, the agent refused the promised refund and only offered flight credit. Exhausted and upset that my husband’s medical documentation was being questioned, I gave in.

Three months later, after his surgery, my husband called about booking flights for our delayed honeymoon which we hope to take next year once he's better. The agent couldn’t care less and simply said, “check online.” My husband asked more flight details , the agent said "you can call again later."

Jetstar shows zero empathy, zero accountability, and zero interest in helping customers. If you outsource your call centers, train them properly. This kind of service is disgraceful and reflects the airline you run.

My flight was canceled lat minute with little support offered. Won't be flying with again.

Flight cancelled hours before takeoff. No reschedule just a f you, you're stuck in Singapore - deal with it. Refund taking over a month to "process". Just the absolute worst, don't do it!

I concur with many reviews here calling Jetstar pathetic, unreliable and uncaring. I fly between Perth and Sydney on regular basis. Whenever I can, I avoid Jetstar due to its unreliability - cancelled, delayed flights, rude behaviour by their staff... Four or five weeks ago I had a flight from Perth to Sydney cancelled for 'technical reasons'. Today I was supposed to fly with them today to Sydney. The app would not allow me to check-in the whole day. Apparently, I did not buy a seat - which I did when I booked the ticket and paid extra money for that. I tried to see whether I could buy a seat (again!) - the app would not let me. Then I received a txt from Jetstar that the flight is delayed by an hour. So I arrived at the airport a bit later but still about an hour before the flight with no luggage to check-in. I was refused a check-in because, apparently, I was late. I explained my situation with the app and the txt message. In the background, I hear the check-in staff on a walkie-talkie talking that the flight is overbooked. When I mentioned this back to the person who was serving me and stated that this is their reason why I was not able to check-in online, she started to yell at me ('What did you say to me'). I was then offered a 'favour' to be booked on the same flight the next day for $90. Absolutely pathetic airline! Never again, Jetstar!

Pathetic airline, will rip you off at every point, luggage overweight, will delay the flight and then change it back.. no ethics..staff is horrendous..

Worst air company ever. When we were checking the weight of the luggage was ok. After that they started to weight of carry on backpacks, 4 and 5 kilos each. They told us to take of some thing and keep them in our pockets… don’t know why but we did. Then they told us that we have to pay for excesive weight.
It was on the range according to our reserve. Aka most lost the flight.
Finally we had to pay 30€ and 50€ if we want seats together… we couldn’t do check in previous days through their website but didn’t work. It said that you have to do it at the airport.
My worst nightmare experience in a airport