Jetstar Arvostelua 1 357

Heading to Lady Gaga from Mackay to Brisbane arrived before flight was even boarding had time to check in but the staff that was on the last flight out for the night on the 8/12/2025 wouldn't help us check in we flew through security raced to the gate just to be left in tears the flight even got delayed no txt messages nothing no 24 hour check in no early check in reminders.. anyways guess what Jet Star you may have let us down but we didn't lose out because we have a cars flying was just going to make the trip easier yes we still get to go to Lady gaga because cars are an awesome back up plan thank the Lord I only live 10 or so hours away. Maybe start having some heart about your passengers in situations that sometimes are unfortunate.

Not a review type person, but this airline is so bad I have to warn people.

Purchased a flex plus fare, because I wanted flexibility to change this WITHOUT a change fee, as this is part of the bundle. Tried to change the flight as expected, and it is charging me a change fee, which is incorrect.

I contacted their customer service, by this point the fare difference had gone up (6000 baht). They were refusing to honour the original price (4000 baht), even though I couldn’t book it until I had discussed the change fee to be removed with them.

They opened a case and advised me not to purchase at 6000 baht, and to wait until the case had been reviewed. They get back to me a 5 days later, and tell me they cannot honour the original price, now the price has gone up to 23,000 baht, and is still trying to charge me a change fee even though the agent told me it shouldn’t!

Absolute fraudulent airline, scamming customers, and violating their own policies. This airline seriously needs to be investigated.

Idiotic airline. Fees everywhere.

Disgraceful. Terrible and worst ever. Never again

I recently had 3 flights with JetStar within 8 weeks time. Flight 1: 30+ hours delayed. Flight 2: 6 hours delay due to „engineering“ which has been announced last minute and extended salami-wise so people had to stick around. Both delays lead to extra costs for me as I had hotels booked which I was not able to cancel last minute.

Now at the airport again for flight 3. I was prepared this time and booked the hotel only 60 minutes before the flight as it looked like everything would be on time according to the airport announcement. But, again: boarding is delayed until further notice due to „engineering“. Most people booked on the flight have connections which they will miss. So this is either bad luck on my side or a pattern showing the incompetence of this airline. I will avoid JetStar in the future as everyone else should do.

Not worth it. Better options exist. No point expanding on what I just said.
Never flying on this ever again, thank goodness for that!

Had the worst experience flying from Gold Coast to Nz with Jetstar. I was able to check in my dad’s flight but when it came to checking my son and I in, the website wouldn’t let me. We get to the airport and only one information desk operator on duty with a huge line up. We waited in line to then be told we are 10mins late to check in and now being charged $300 for the next available flights being 2 days later. Ultimately we would have made it had there been other staff on desk. Fast forward 2days later we manage to check in to then being told we now owe $210 for luggage that were not overweight. The woman dealing with us had no time to listen to anything we said nor did she care we were changed from previous flights. This was the worst airline I’ve ever had to fly. Never again!! Just appalling service from the beginning to end of flight.

Jetstar has to be the most unreliable, poorly run airline I have ever dealt with. One of my flights was delayed for a mind-blowing 28 HOURS. That’s not a delay — that’s a complete collapse of operations. No real explanations, no proper updates, nothing but chaos and passengers left in limbo.

And just when I thought it couldn’t get worse, another flight got delayed 2 HOURS. At this point, it’s clear Jetstar has no idea how to run an airline. Zero organisation. Zero communication. Zero respect for customers.

They wasted an entire day of my life, destroyed my plans, drained my energy, and left everyone stressed, angry, and exhausted. Jetstar treats your time like it’s worthless.

Honestly, flying with them felt like a joke — except no one’s laughing.

If you value basic reliability, don’t even consider Jetstar.
Never again. Absolute disaster of an airline.

Mijn vlucht van Tokio naar Naha kon niet landen vanwege harde wind en kon ook niet terugkeren naar Tokio vanwege een tekort aan kerosine. In plaats daarvan landde het vliegtuig in Fukuoka, waar werd aangekondigd dat de vlucht was geannuleerd en iedereen het vliegtuig moest verlaten. Dit was midden in de nacht. We hebben uren gewacht voordat een medewerker van Jetstar met ons sprak, en geen van hen sprak ook maar een woord Engels. We kregen het absolute minimum aan communicatie via Google Translate en vrijwel geen hulp of ondersteuning.

Het enige wat ze deden, was ons vertellen dat we de volgende dag op een vlucht terug naar Tokio konden stappen, maar ze konden geen vlucht regelen naar onze oorspronkelijk bedoelde bestemming (Naha). We moesten opnieuw uit eigen zak betalen voor een nieuwe vlucht van Tokio naar Naha, die drie keer zo duur was als de oorspronkelijke prijs omdat het nu zo last-minute was. Het hele vliegtuig zat nu midden in de nacht vast in Fukuoka, waar nauwelijks hotels beschikbaar waren en er geen enkele hulp kwam van Jetstar-medewerkers. De luchthaven zelf ging dicht en we hadden nergens om naartoe te gaan.

De volgende dag vlogen we terug naar Tokio om daar een andere vlucht naar Naha te nemen, waarbij we twee dagen kwijt waren en zonder enige compensatie voor de nieuwe vlucht naar Naha. Jetstar-medewerkers vertelden ons dat de oorspronkelijke geannuleerde vlucht zou worden terugbetaald, maar tot nu toe is het een enorm moeilijke en frustrerende klus om dit geld terug te krijgen.

Het is werkelijk een van de slechtste ervaringen met een luchtvaartmaatschappij in mijn hele leven, en ik heb veel gereisd en eerder geannuleerde vluchten meegemaakt. Het onvermogen van het personeel om Engels te spreken en enige echte hulp te bieden, de weigering om passagiers naar hun oorspronkelijke bestemming te brengen, het feit dat we drie keer zoveel uit eigen zak moesten betalen, en het volledig aan hun lot overlaten van passagiers (waaronder gezinnen met kleine kinderen die in paniek waren!!) terwijl ze midden in de nacht gestrande waren in een stad die noch hun vertrekpunt noch hun eindbestemming was.

Het is een luchtvaartmaatschappij die totaal niet om haar passagiers geeft en met incompetent personeel werkt. Een afschuwelijke ervaring.

Travelled on a 7 hours flight from Singapore
They have refused to give one cup of milk for my 3 years old
We were sitting in the same row and asked for nothing for us but 1 cup of milk for my 3 years old child
They said that they don't appreciate me to ask for extra!
Never again Jetstar,never again!

Won't give you proper refunds and blames the passenger.

Never again – bounced between Jetstar & Mix and Match with no accountability

I booked a 6:45am Jetstar flight through Mix and Match, and four days later my itinerary arrived changed to 6:00pm without explanation or approval.

I contacted Mix and Match, who told me to call Jetstar.
Jetstar told me there was no change and if I wanted the original morning flight (the one I actually booked), I’d need to pay $75 booking fee + $75 change fee, Flexi or not. I checked online and could get the flight cheaper myself – only then did Jetstar suddenly offer to match the price.

When I proved I had booked the morning flight (thankfully I screenshot everything), Jetstar told me to go back to Mix and Match because they couldn’t change it. I went back to Mix and Match, who then told me they can’t do anything either, that I need to call Jetstar in the morning and pay the difference. What difference? I’d be paying more than my original booking, despite proof.

Mix and Match say it’s Jetstar’s problem. Jetstar say it’s a Mix and Match issue.
I’m stuck in the middle, paying for their mistakes.

Should’ve stuck with Air NZ like I always do. Thought I’d try something different – never again.
No ownership, no resolution, no care for the customer at all.

Terrible check in staff , rude. No empathy at all. The staff on the check in counter was disrepectful, I was still talking and she just cut me off. My flight was delayed, no clear explanation from them, with long queue .Would never fly with this airline again.

Jetstar wanted to charge us AUD700 to change a first name on a booking that was clearly an autocorrect error. Customer service hung up on us 3 times and wasted hours on hold for them to only hang up on us. Horrific. Will never ever book with them again

shit airline they cancel my ticket last mnt and it’s my engagement night i have to be there i won’t recommend to anyone the shits airline i have seen make my plan shit

I accidentally put my wallet into my checked baggage so boarded by 8 hrs flight from Bangkok to Melbourne without cash. I was unaware that Jetstar is a budget airline and stuplidly assumed water, hot drinks, blankets, food and on screen entertainment would be included!
As I had no money I was only allowed one glass of water the whole journey; it was freezing "it's because you're near a door" - but my request to warm the cabin was denied....'you can buy a blanket, but you cannot borrow one". I ended up using literature to line my top to try and keep warm. No hot drinks available as no funds! On arrioval in Australia I contracted bronchitis and spent my whole trip laid up on strong antibiotics - being informed by the doctor I was close to developing pneumonia. Luckily for the return leg of my trip I was prepared. However - I will NEVER fly jet star again. This was a long flight, not a short hop & my comfort & wellbeing was completely ignored. Oh yes, my baggage then did not arrive to my forward destination.

I wish there was an option to give 0 stars. They don’t even deserve 1. Our flight was delayed then cancelled last minute- the free replacement flight was offered for two days later. Two days later than we needed to be there. No compensation, not even a sorry. Avoid, pay more for another airline and don't get let down.

NEVER NEVER EVER AGAIN. Now 3 hours late, and a $10.00 voucher. Yes there Weston’s but checking Melbourne Airport most other flights from Sydney were delayed one hour. They are consistently awful - wil never ever fly with them again

I very rarely leave a negative review for anything, however I would just like to warn fellow passengers strongly against booking Jetstar flights via Trip.com.

I booked a flight to Melbourne from Sydney via Trip.com, due to work obligations I'd booked rather late so the cost was already $450+. Three hours before the flight it was cancelled. I called Trip.com immediately and requested to be put onto any of the later evening or next morning flights that would enable me to make my $200+ concert. Despite the fact I could see that these flights were still available to book onto and had seats, Trip.com advised me that Jetstar does not allow them to put me onto any of these flights. They said my only option was to cancel and re-book the flights which they had hiked up to $650+ for a round trip!. They have no obligation to get you on the next available flight or ability to do so. And to make matters even worse both Trip.com and Jetstar refused, despite my protests to give me the refund for the original flights in anything but airline vouchers for Jetstar. This is despite me speaking to them on the phone several times and raising my complaints. The issue of course being that I would have no intention to use Trip.com or Jetstar again in the future. Incredibly greedy business practices from Jetstar and Trip.com unable to do anything useful.

The one thing that I would say is that the Trip.com phonelines were very quick to get through to and the staff were very pleasant, if entirely unable to assist.

Certainly won't be using either company again once these vouchers are spent.

I booked a flight with Jetstar and paid an extra 15kg for my baggage. I didn’t understand that it was only for checked baggage, and when I got to the boarding counter they made me pay 80 NZD for supposedly a ‘cabin bag’ which they ended up putting in the hold. I travel a lot and it’s the first time I’ve been ripped off like this. I’ve been to several countries and never had any problem. Cheap tickets, no wonder… real thieves