JbhifiArvostelua 

Was in hold for nearly 2 hours about an order they stuffed up. Then the phone rang, didn't connect and hung up on us.

When you call the number 135244, they are very good if you want to purchase something. You will be answered in couple of minutes. But if you want to have a discussion on the item that you purchased, you have to wait for hours on the phone... Today I was in the queue of 27 and waited 1.5HRS, and I become 15 in the queue, ended up hanging up the call... Useless people... and very disappointed. .

Sept 9: ordered headphones on JB Hi Fi website. Delivery expected before Sept 15. Sept 15: headphones delivered... to JB Hi Fi's warehouse. The parcel was sent back to JB. Contacted customer support to understand what happened. Dodged the question and said they'll resend once they locate the parcel. The address I gave JB was correct, so there must have been a mistake on their end. Asked if they could resend with Express delivery as a gesture, but they say I initially ordered with regular delivery, so not really. Sept 19: no news. Contacted customer support again to figure out what is going on. Warehouse still hasn't located the parcel. Customer support chased them. Asked again regarding what happened and if Express delivery was possible. First question was dodged again and they said they'll see what they can do re. delivery. Sept 22: Warehouse has located the parcel and resending. Sept 24: parcel received, although the box had some damage.

Might seem like a short delay, but the lack of communications, transparency, and total absence of apology didn't make my interaction with JB satisfactory. Would expect more from a leading retail brand. Giving two stars because the purchase was a good deal.

Useless company, their system seems designed to make it so hard to get a hold of anyone you give up. Faulty product return six days still no reply. Wasted several hours on online chat only to be kicked out of Que and sent to start. No direct complaints form all roads lead back to same original contact. Everything this company does is at the convenience of the company and at the expense of the customer, I am done, never again will I spend a thing with these clowns. If these company's were fined for wasting peoples time like this they might actually sort themselves out. Amazon leaves them for dead and their shops are cluttered and often dirty, online marketplace is a complete nightmare and should be banned. Quick to take your money though.

Matthew from Jbhifi Maroochydore Home Centre, was so helpful and knew everything about smart watches. I didn't know very much about what extras I needed and Matthew was able to guide me honestly. I bought the watch and then a fridge, he helped me the whole time.

On this sunny day, Sunday September 15, 2025, my husband and I set out to find a new laptop to upgrade my very old Windows 7 device. In the computer department, we encountered Matt, who was incredibly helpful. I expressed interest in an HP laptop, but unfortunately, it was out of stock. I inquired about the display model and asked if it was available for purchase. Matt kindly offered to check on this for me and came back with an offer I couldn't refuse, which certainly brightened my mood! His extensive knowledge and ability to address all my questions and concerns were impressive. I truly appreciated Matt's courteous and efficient service throughout the process. I also got some surprises thrown in which was very much appreciated. I have attached photos of our new setup. Thank you, Matt and JB, Hi Fi Homemaker store at Kotora. Cheers Elly & Paul Grimmett

Ordered online website clearly states: “You will receive your bonus gift voucher within 14 days from collection or delivery. Day 15 and still no email with gift card.
-Long delays via email and live chat.
-On chat, I was left on hold indefinitely. When I cleared cookies and reconnected under an alias, I was connected within 3 minutes—only to then be told I had reached “sales,” not customer support.
-This appears to be a tactic to redirect customers back into the queue without resolution.
-I am currently on the phone, waiting over 3 hours, moving only from position 11 to position 6.

Response from JB Customer Support:
Unfortunately, due to an Operational Delay with our Gift Card issuing systems, we are unfortunately facing slight delays with sending these out!

We sincerely apologise for any inconvenience; and we'll get these out as quickly as we can

In conclusion, I would not make another purchase from JB online. It should be noted that had I pre-ordered instore, I would have received a gift card on the day of pick-up.

Brought tlc tv 65c655 from Jb hi fi fountain gate shopping centre when got tv ,it is freeze the screen when watch live steam movie and TLC Chanel , they said it not the tv ,it the internet provider , so rang jb hi fi spoke to store manager Cameron he said they can’t force the technician came out to get fix and when into store show then the video of it freezing, they said going get technician go out ,didnt happen ,get the run round with get technician not caming out because they seem to think that not problem with tv ,as do TLC head office in Springvale
Four week of trouble shooting and the run around that they said not problem with tv
Anyway they have been report to ACCC & To Custom affairs see how they like it

my laptop was faulty out of the box, i came back to the store 1 to 2 weeks later, there policy doesn't allow them to replace the unit, they have to send it back for assessment that could take up to a month. it doesn't seem fair, id purchase from a retailer that has a good policy for faulty items. please stay away from jb hifi when purchasing laptops

I usually say you cannot complain about the service because there is no service.
JB Hi Fi Osborne Park was a shop like this. After standing there for half an hour we left

Always find the latest gadgets at JB Hi-FI. staff know their stuff and prices are competitive

The delivery system is built for failure.. there system shows an item as delivered should mean the client has received the items in good condition….. this s not the case and the third party delivery says it’s out for delivery so right…. They don’t care I am still waiting for my property. For the most likely stolen. Items are electronics you would think they would care

Bought wireless headphones. Price was fair and they work really well. Store staff were helpful.

went to buy a laptop but stock was limited. Ended up ordering online instead.

I bought an ear bud (Nothing Ear (a)) at JB HIFI this morning and left an overwhelmingly positive review of the product. I received an email few minutes ago saying the review was rejected.

Now this does not sit right with me, because it sounded like "yeah , your opinion means sh**t** but you bought the product from us so good riddance"

Thinking about this does my head in again. Are there other products competing with this one that JB HIFI is preferentially attenuating the good experiences of the customers who actually bought it??? What exactly is going on here?

Why would you reject a positive review for a product that was actually bought? Sounds really shady.

Order # JB-22518079

I bought a Washer and Dryer Combo from JB Hi-Fi on Friday 8/8/2025 and booked a delivery for Saturday 9/8/2025 (left note warning the driveway is narrow and steep). Received a message said the delivery will be between 12.11-15.11 (Saturday).

The driver came one hour late with the biggest truck it can be and refused to deliver the washer due to no access and busy road. He said he will be back tomorrow with smaller truck. I said I am busy tomorrow (Sunday ).They insisted they will come back tomorrow.

I canceled all things on Sunday and waited at home all day. They didn’t come.

On Monday, I missed a call from the warehouse, they left voice message asking me to call back. I tried multiple times but no one answered the calls.

After work, I called the customer service and was waiting for 1.5 hours. Finally, someone answered my call and I have been told the driver should not tell me to wait on Sunday as the system doesn’t work like that (need rebooking).

I complained that you guys have wasted my time and I was left without a washer for 3 days. They apologised and offered a delivery on Wednesday. I said the reason I want Saturday delivery because I am off on weekends. They said they can do on Saturday so I said no thanks. I will be left without a washer for another week. They said fine they will return my money and bye. Period.

I previously had excellent experiences with Appliances Online but because the washer was on special at JB Hi-Fi, so I thought I would give it a go.

I would never buy a bulky item from JB Hi-Fi again, ever.

Total rip off. Beware of the so called deals, I changed my mind realizing after purchase & because I opened the seal they refused to give a refund, saying the wouldn't be able sell the phone. What abject nonsense. The phone was returned a day later & I have no doubt could be put in a new box! I found it all very disappointing & I was definitely not told not to open despite me telling the person that I was uncertain & wanted my husband to check the figures.

The worst retail experience I've ever had.

Here's a rundown of my experience.

1. Initial delivery estimate was 22 July, and first delivery attempt was made on 25 July due to a warehouse stock error.

2. Delivery driver on 25 July was extremely rude. He decided the road was inaccessible for his truck, and implied we were lying when we said we'd had another truck in of the same size in the past without issue. He refused to inspect the clearance on foot, and wouldn't walk the unit up or consider any other solution either. He told us to contact the installs team, who would deliver with a van. I passed this info onto support.

3. Installs team contacted by 28 July, according to support. 10 days later on 7 August, installs team replied, during which time I emailed twice to check whether there were any updates with no reply, and reiterated to online support that a van would be needed.

4. Installs team driver contacted me by phone. The job on his end was marked as 'Tv and stereo', and he was surprised to learn it was a washing machine. He reported that he had a truck also, not a van. He said he would deliver 8 August but was uncertain if he would be able to fit the truck up my road.

5. Two hours before the delivery was due to arrive, I was informed that the unit had accidentally been returned to stock when it came back to the warehouse from the first delivery attempt, and had then been sold and delivered.

The entire process took a total of 19 days between purchase and refund.

Jack was absolutely amazing, so helpful and has an in-depth knowledge of the products. I am so thankful thanks again Jack osbourne park 🙂