JbhifiArvostelua 

I have spent almost $1,300 on a fridge, and the customer service I have received from JB Hi Fi has been awful. I paid to have my old unit collected. The collection has been booked four times and failed four times, and I am being told something different each time.

Today there has been no reason provided as to why my collection was cancelled again.

I have been working from home for a week for this service. It has been a huge disruption to my work and caused a lot of stress, and I cannot get through to their customer service team unless I hold the line for over 40 minutes.

Don’t bother buying the extra coverage. Attempted to take my Beats back in May bc the right one no longer charges regularly. They told me I needed to wait until my year was up to replace with the extra coverage. Took them back today, when the year is up, with now the left one playimg barely audible sound, the right one still not charging and the right one periodically not working at all. Was told I needed to fill a form out online and then send them in for an assessment before I can get a replacement. I cannot understand what the point of paying for the extra coverage is if they wont replace a faulty product. Which they could see was faulty both times I attempted to replace them. Awful experience.

I badly needed a new pair of headphones from JB Hi-Fi, the entire experience was very disappointing. The product ceased functioning effectively after a few days, which is not what you would expect from a well-known retailer, I tried to return it to get it resolved, but I received little assistance to no assistant can you imagine same staff that was eager and happy that i bought it initially suddenly became rude to me upon my complaints.

I wrote this: Dont buy with your welcome bonus $10 you will not receive your package, 2 x lost or not delivered scam.

And they replied with this:

Thank you for taking the time to write a review! Your opinion is important to us and we appreciate you sharing. We have now read your review and while we really value your feedback, unfortunately it did not meet content guidelines on this occasion. As a result it can't be published on our website.

We'd love to publish your reviews in future, so please check out the content guidelines that appear on our survey forms.

If you have any questions on the above, feel free to open an enquiry via our Help & Support pages.

*Note: Direct replies to this email cannot be responded to*


Thanks again,
JB Hi-Fi

(They monitor their reviews and only allow positive reviews) SCAM

If you're thinking of buying a TV either in-store/online or with paid delivery/pickup without installation, be really careful. If the TV ends up damaged after you leave the store or after the delivery driver takes off, JB won’t take responsibility—they’ll assume you broke it.

I learned this the hard way. Got a TV delivered, and it was damaged. The delivery guy didn't bother going through a checklist with me, took a bunch of low quality photos and left very quickly. Now I'm stuck with a broken screen over the weekend and have to wait 2–5 business days just for someone to come out and check who’s at fault.

If you’re still going ahead, do yourself a favour: open the box before leaving the store or while the delivery guy is still there. Inspect the TV together, and take plenty of photos or a video as proof. It'll save you a lot of stress if something goes wrong.

I was expecting a fridge a delivery from JB Hi-Fi. Received the message with the delivery interval from Team Global Express the day before. 1 hour after the delivery interval ended I called them just to find out their truck broke down in the morning but they didn't bother letting us know about it. They were also rude over the phone. I hope we will not have to deal with them ever. JB Hi-Fi should consider better who to choose for their deliveries.

Great range and prices but stock often unavailable in store.

Great, experience with the online shipping. The layout of their website is also good and clean looking, it's easy to look through the website and fine what your looking for.

I purchased a 85inch TV Friday 07/07/2025 5.15pm at JB Hi Fi Merrylands absolutely no issues good service from the Sales Representative (Christian) and a good Deal. Booked delivery in for Monday SMS received 5.21pm confirming Delivery Booking, Received SMS Sunday 7.13AM and again 9.31pm advising Delivery between 7.00 and 9.48am kept checking updates and the times kept changing.

11.23am received call from Mobile number young lady from JB Hi-FI delivery Centre advising TV will not be delivered today and need to reschedule, I advised her I have taken a day off work for this Delivery sorry I need to reschedule I believe the driver hasn't turned up for work, Easy book a private courier and get it delivered today no we can't do that.

Asked to speak to a manager and low and behold I get put onto the National Transport Planning Leader Fancy position name for someone who can't make a decision (Kathy). I explained to her I had taken the day for the delivery well this is where the customer services stopped every reason as to why JB Hi-Fi can't deliver today and none of it was my problem but JB's

Do you want me to get a helicopter to deliver it for you? well I don't have a helicopter Not my problem, My Drivers hasn't Turned up Not Mt Problem, I don't have another truck to put it on today, Not My problem We are working with a new system today is the first day using it Not My Problem, Get a Private Courier to Deliver it I can't do that the System doesn't allow for that Not My problem, When do you want it rescheduled for? Is that the customer service you offer well if you don't like it, you can cancel the order what would you like to do reschedule or cancel you tell me.

Can I call you back in 30 mins? No there is no number to call me back on can I call back on the Mobile you called me on? no. You will get a link to reschedule click on the link to reschedule or go back to the store and get a refund really wow great customer service

Guess what no link sent still waiting

I have called the store and spoken to the store Manager Jake who has now rescheduled for the inconvenience he has provided a $50 store voucher to use at the next visit

I called the Supposed Customer support number provided by the store and after a 48 mins of waiting what a waste of time there ae no mangers that you can talk to over the phone

Online chat is hopeless also they end chat as they please

Hi I bought a Tab and stylus from Robina. for some reason I could not write with the pen. when I came to the Store Bree, a staff member Came to my help and explained that the stylus only works with the S series.and sold me with the proper tab and gave me appropiate advise. Bree is a star with excellent Product knowledge and an asset to JB HI FI.

I attended the store on Level 6 in Westfield Sydney. I paid for a lap top and delivery TODAY. I was told to go home and it would be there in 90 minutes. I followed up just now and was now advised I would not get it till later this week. So basically I’ve wasted half a day and will now have to do the same again. When I asked the store manager Brendan, he was not prepared to do anything but refund the delivery fee. This is unacceptable. Given how much we spend at JB, this just means that loyalty to your company is worth nothing.

A big call out for Michelle at JB HiFi Westfield Woden, ACT. Thank you so much for going above and beyond to help me resolve my warranty concern. Your communication has been brilliant, and your easy-going yet professional manner has been fantastic. Thank you so much Michelle! 🌟🌟🌟

Love the expert IT Harley’s advise! He is from the JBHif at Melbourne Eastland. He has went the extra mile to help on the solving our SIM card issue! Salute to him! 🤗

I purchased a Pixel Google phone from JB HiFi quite a while back. Unfortunately, I was sold junk protection/insurance for my phone. This is apparently nothing new when it comes to JB HiFi selling junk products to customers:
I pad an extra $300 as I was told by the guy who I bought the phone from that I would be able to have it replaced at any time if the phone was damaged etc. I did the same thing when I bought a Bluetooth speaker and can have that replaced at anytime, so I assumed from what I was told that this'll be the same case. It isn't. For my phone I have to pay an additional $145 if I want a replacement (as my phone is busted) and I refuse to pay that because I already paid the $300 for protection/insurance. I was pretty much told by their manager Cecilia to apply for a phone replacement via Home and contents. I am going to try to get my $300 back but if I don't get it, JB HiFi has lost customers forever. Moving forward it is safer to purchase phones from the brand stores instead of places like JB HiFi whose intention is to rip you off.

Let me purchase something that was not in stock but displayed as in stock.

Can’t get onto customer service live chat or phone.

Should be illegal to do this in Australia.

I shop at JBhifi quite regularly. I've never had a bad experience with buying from there. I have not had any issues with any of the products I have purchased either though, so I can't comment on returns. But I am always happy with the staff and service when I shop there

It was just a small purchase this time, but I wanted to use the opportunity to share my constant satisfaction with their level of support over the many years I have shopped with them. I once purchased a laptop from them, and after having numerous issues over the years, they fully refunded it well out of its warranty period. They didn't even force me to take a voucher to spend with them. I was very impressed. I continue to shop with them reliably.

I’m extremely disappointed with my recent experience following the purchase of the latest iPhone and Apple Watch Series 10 around two months ago from JB Hi-Fi.

At the time of purchase, I followed the staff’s recommendation and also bought a cover for the Apple Watch. I take great care of my devices, and the watch has been well protected throughout.
Recently, when I removed the cover to change the watch band, I noticed that the watch skin had peeled off. There was no dust, sand, or external factors behind the cover that could have caused this issue.

I visited both JB Hi-Fi and the Apple Store (Penrith branch) to report the issue, accompanied by Miss Maddie.
Unfortunately, both stores told me that since the damage is considered "cosmetic" it’s not covered under warranty, and I would need to pay for the repair or replacement myself.
This was frustrating and disappointing, especially considering the short time I’ve had the watch.

I previously used Android and Samsung devices and made the switch to Apple based on the reputation for excellent customer service.
Unfortunately, this experience has not lived up to those expectations.

Now I’m left with a brand-new Apple Watch, just two months old, showing damage that I did not cause and that neither Apple nor JB Hi-Fi is willing to take responsibility for.
This is not the level of quality or service I expected from Apple or its retail partners.

Paided full money for something they said would be in ''in the next few days ',weeks later after long waits on the phone ..told the it is on a pallet out the back... to still no item.. don't ever pay up front
We Now will have to get from another store
The girl who served us on that day was incharge also,
Do better .

Bought a mobile phone called RUIO Blitz for $149 about 2 weeks ago. Transferred all my info. This phone is so bad that I got to type slowly for the screen to catch up. Type too fast and your Apps tell you that you typed the wrong password. Staff are just interested in making a sale, not sorting out problems