Jack Wills Arvostelua 

Great service, ordered 31st May and it was with your courier, Evri, by 1st June. Marked down slightly as for me, Evri are letting you down. I paid the delivery charge with an estimated latest delivery date of 4th June. As at today (6th June) the tracker states that whilst they have the goods, it is still not out for delivery. No ETA provided so clearly, it will go well overdue.

Excellent service keep me updated on when the parcel has been dispatched . The quality is always good and easy to order

So far so good

Horrible experience, my package can’t even come to the United States because of a faulty link no way to contact customer service and I don’t know if I’m gonna get a refund

First class products and designs always. My go to online clothing retailer.

Excellent purchase, goods arrived within 2 days. Quality product.

Ordered two 1/4 zip jumpers, excellent product, comfy and the right size. Arrived very quickly, packed well and with care.

The quality of the clothing is very good. However the sizing is inconsistent. I ordered 2 tee shirts size 14. Both were labelled size 14 but one was size 12. I think it had been returned by a previous customer as the bag was not labelled or sealed. I didn't return it as I wasn't prepared to pay the postage.

I purchased a hoodie costing £54.99 when it arrived it had a discount tag attached saying the item was £28. I have tried contacting via the website but as always can’t speak directly to anyone.

Ordering the items is easy and delivery is always prompt

I need to return an item as it is the wrong size, but I was never sent a confirmation email, so have no order number. I just have a returns label (I think that's what it is but it does not say) and no numbers on it work as an order number. There is no contact number, so I seem to be completely unable to return or get a refund on my order. Terrible service.

Always good service

Prompt service, excellent product. Exactly as described

Super quick, super easy, super efficient. A great service!!!

Perfect fit. Great value of money

Great material and vibrant colours :)

I ordered a dress at the price of 74.99 item came but on the label it had a sale on gone to 55.00 unable to get hold of anyone only a chat box which got me no where will not pay me back the difference a shame as bought a lot in the pst from them .

Hello, I received my order and I’m very disappointed. Unfortunately, the anti-theft security tag was left attached to the hoodie. Could you please advise how this can be resolved as soon as possible? I would appreciate either a replacement, a prepaid return/exchange, or clear instructions on where I can have the tag safely removed. I can provide photos and my order number if needed.

Thank you.

Sliders are ok quality but disappointing to have a label attached with a cost showing 2 pairs for £25 and I’ve just paid £20.95 for one pair🥴

We have been loyal customers to Jack Wills for a number of years and have never had an issue with sizing issues or quality of items. However, since they have been taken over they source their products from a variety of manufacturers from around the world. They advertise a product online but what you actually receive will be a resemblance of that item. Logos are different, sizing is different, fit is different etc. When you then query this with JW you will have no hope of a resolution as they just say that they have the correct product number on them. The fact is they stick the same product number on all the same items they have sourced from different manufacturers which vary in a number of ways. Good luck.