Katie Bullard did an exceptional job at reading through the insurance scheme's, making it simple to understand and voicing it clearly. She was an absolute gem and being very patient as my signal wasn'... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Spoke to Vrishin, he quickly understood what policy I needed and sent me some information so I could clearly understand the policy. Arrange a call back next day and he complete the policy in 15 minute... Näytä lisää
Yritys on vastannut
Excellent and very satisfied. Adam Key was very helpful, professional, and easy to talk to. He explained the insurance policy clearly and responded quickly to my concerns. The process was smooth and s... Näytä lisää
Yritys on vastannut
Very courteous and pleasant interaction with Adam Key; he explained things well and gave me the opportunity to ask questions. He was also fair and neutral in explaining the different options and didn'... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Yhteystiedot
Yhdistynyt kuningaskunta
- customer.experience@homelet.co.uk
- homelet.co.uk
4,8
Erinomainen
5 t. arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 96 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I had a great experience with Homelet
I had a great experience with Homelet, the service was efficient and professional. Valentin Valeanu covered all the relevant details and presented me all options for insurance, I’m really happy with the service.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for sharing your experience. We’re delighted to hear that everything went smoothly and that you found the service both efficient and professional. It’s wonderful to know that Valentin took the time to cover all the details and present your insurance options clearly.
We truly appreciate your feedback and will make sure Valentin receives your kind words.
Quick renewal phone call
A quick phone call to renew my tenants insurance, Connor Smith was excellent.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for sharing your experience. We’re glad to hear your renewal was quick and straightforward, and it’s great to know Connor provided excellent service. We’ll be sure to pass along your kind feedback.
Lauren Locke is brilliant
Lauren Locke was brilliant on the phone, patient and respectful. Thank you for making taking out insurance so simple.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
We’re really pleased to hear that Lauren made the process so simple, and that her patience and respectful approach stood out during your call. Thank you for taking the time to leave such kind feedback. We’ll be sure to pass your comments along to her.
I wanted to insure a new home
I wanted to insure a new home, which meant they had to add my postcode to their system. Victoria called me and helped me through the process all the way to buying the insurance. She explained everything clearly, and answered all my questions. She was very friendly and even told a couple of jokes. It was a clear and fast process. Thanks Victoria!
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
It’s wonderful to hear that Victoria was able to support you so clearly and helpfully while setting up insurance for your new home. Adding a new postcode can sometimes add an extra step, so we’re glad she guided you through the process smoothly and answered all your questions along the way.
We’ll be sure to pass along your kind words.
Rosa Johnson was extremely helpful
Rosa Johnson was extremely helpful, kind and concise.
Thanks Shaun Brentnall
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
We’re glad to hear that Rosa provided such helpful, kind, and concise support. Thank you for taking the time to share your feedback — we’ll be sure to pass your comments along to her.
Fantastic caller.
I had an excellent explanation and more than amazing conversation with Valentin Valeanu who walked me through every step of my process and ensured everything was clear and understandable to me. I in fact look forward to any calls or conversations to be had with him again.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
It’s fantastic to hear that Valentin provided such a clear and supportive experience, guiding you through each step and making everything easy to understand. Knowing that the conversation was not only helpful but genuinely enjoyable means a great deal.
We truly appreciate your kind words and will be sure to share this wonderful feedback with him.
Ashanti Reid is 5*
Ashanti Reid was great. She was fun to talk to and made me feel like i was in safe hands.
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
We’re really pleased to hear that Ashanti made you feel so comfortable and well looked after. It’s great to know she brought both professionalism and a friendly touch to your call. Thank you for sharing your feedback — we’ll be sure to pass it along to her.
I tried to complete the payment online…
I tried to complete the payment online but got a server error. I usually don't like to call but Ashanti was great, explained everything clearly and double checked everything and was really cheerful while doing it. Great service
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
We’re glad to hear that Ashanti was able to turn things around after the online error and make the process smooth and reassuring. It’s great to know she explained everything clearly, double‑checked the details, and kept things cheerful throughout. Thank you for sharing your feedback — we’ll be sure to pass it along to her.
Extremely helpful polite and smooth…
Extremely helpful polite and smooth process
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
We’re really pleased to hear that everything went smoothly and that you found the process helpful, polite, and straightforward. Thank you for taking a moment to share your feedback — it’s truly appreciated.
Review for Connor Smith
Had a chat with Connor Smith regarding a couple of details before my moving in. I was particularly glad about how detailed he was with his explanations, and how he addressed the questions I raised.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for taking the time to share your experience. We’re really pleased to hear that your conversation with Connor was so helpful. It’s great to know he provided clear, detailed explanations and took the time to address all of your questions before your move.
We’ll be sure to pass your kind feedback on to Connor — it will mean a lot to him.
Thank you again for your review.
I spoke to Connor Smith in regards…
I spoke to Connor Smith in regards renewing my policy, He was very polite, and listened to my requests and was able to deal with my renewal in a very professional manner. Leaving me with a satisfactory outcome with no stress
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you so much for taking the time to share your feedback. We’re delighted to hear that Connor was able to support you with your renewal in such a polite, professional, and stress‑free way. Providing a smooth and positive experience is really important to us, so it’s great to know you were left with a satisfactory outcome.
We’ll make sure your kind comments are passed on to Connor — they’ll be very much appreciated.
Thank you again for renewing with us and for your lovely review.
Very helpful call handler who was…
Very helpful call handler who was efficient and friendly and a good cost effective product
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for sharing your feedback. We’re really pleased to hear that you found our call handler helpful, efficient, and friendly. It’s great to know the service — along with the product — met your expectations and offered good value.
We truly appreciate you taking the time to leave a review and we’re glad your experience was a positive one.
So helpful qnd friendly
Ashanti reid was very friendly and helpful an explained things perfectly to help me find my right insurnace plan. It was quick an easy. Thanks so much
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you so much for your lovely review. We’re delighted to hear that Ashanti was so friendly, helpful, and able to explain everything clearly to help you find the right insurance plan. It’s great to know the process felt quick and easy for you.
We’ll be sure to pass your kind words on to Ashanti — they’ll really appreciate it.
Thanks again for taking the time to share your experience.
Victoria was excellent at her job so…
Victoria was excellent at her job so professional and very nice 👍
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for your lovely feedback. We’re delighted to hear that Victoria provided such an excellent, professional, and friendly service. It’s wonderful to know she made such a positive impression.
We’ll be sure to pass your kind words on to her — they’ll mean a lot.
Thank you again for taking the time to share your experience
Connor Lindsay delivered top-quality…
Connor Lindsay delivered top-quality support. He was polite, professional, and very easy to talk to. He guided me through everything step by step and made the whole process simple and stress-free. Highly appreciated!
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for taking the time to share your feedback. We’re delighted to hear that Connor provided top‑quality support and made the process so simple and stress‑free for you. His polite, professional, and easy‑to‑talk‑to approach is exactly the standard we aim for.
We’ll make sure your kind words are passed on to Connor — they’ll mean a great deal to him.
Thank you again for your wonderful review.
Valentin Valeanu was very helpful
Valentin Valeanu was very helpful, explained things clearly and easy to talk to. The insurance appears good value compared to competitors and has been very easy to set up.
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for sharing your feedback. We’re really pleased to hear that Valentin was able to explain everything clearly and make the process easy to navigate. It’s great to know you found the insurance good value and simple to set up. We’ll make sure your kind comments are passed on to him.
Great experience
Great experience with clear explanation. Ashanti Reid was really patient and helpful with all my questions.
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for sharing your experience. We’re so pleased to hear that Ashanti was patient, helpful, and able to explain everything clearly for you. We’ll make sure your kind feedback reaches her. It’s great to know the process felt clear and positive for you.
ADAM KEY
I spoke with Adam Key today that called in regards to home contents insurance, he was so friendly and made everything so simple and easy, explained everything in detail and just overall a pleasant experience thanks Adam!
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for sharing your experience. We’re so pleased to hear that Adam was friendly, clear, and made everything simple for you. It’s great to know the process felt easy and positive. We’ll be sure to pass your kind words on to him.
Good customer service
Scott Owen was the colleague I spoke to and he was very quick and efficient to get the help I needed, a real asset to your team!
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for sharing your feedback. We’re really pleased to hear that Scott was quick, efficient, and able to get you the help you needed. He’ll be delighted to hear your kind words. We agree — he’s a real asset to the team.
Ashanti was really nice
Ashanti was just a really nice, cheerful person to talk about a bit of a boring thing like home insurance with.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for sharing this lovely feedback. We’re really glad to hear that Ashanti’s cheerful approach made the conversation feel so much more enjoyable. We’ll be sure to pass your kind words on to her.
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