Katie Bullard did an exceptional job at reading through the insurance scheme's, making it simple to understand and voicing it clearly. She was an absolute gem and being very patient as my signal wasn'... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Spoke to Vrishin, he quickly understood what policy I needed and sent me some information so I could clearly understand the policy. Arrange a call back next day and he complete the policy in 15 minute... Näytä lisää
Yritys on vastannut
Excellent and very satisfied. Adam Key was very helpful, professional, and easy to talk to. He explained the insurance policy clearly and responded quickly to my concerns. The process was smooth and s... Näytä lisää
Yritys on vastannut
Very courteous and pleasant interaction with Adam Key; he explained things well and gave me the opportunity to ask questions. He was also fair and neutral in explaining the different options and didn'... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Yhteystiedot
Yhdistynyt kuningaskunta
- customer.experience@homelet.co.uk
- homelet.co.uk
4,8
Erinomainen
5 t. arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 96 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Amazing service
spoke with both connor smith and katie bullard. Both very helpful and informative. Would definitely recommend
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for sharing your feedback. We’re really pleased to hear that both Connor and Katie were helpful and informative during your experience. We’ll make sure your kind comments are passed on to them. We truly appreciate the recommendation.
Great service from Valentin Valeanu
Great service from Valentin Valeanu! Thank you
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you so much for your kind words! We’re delighted to hear you had a great experience with Valentin — he’ll be thrilled to know his service made such a positive impression. We truly appreciate you taking the time to share your feedback and look forward to assisting you again in the future.
Adam Key was fantastic gave us a great…
Adam Key was fantastic gave us a great service & great price
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for sharing your feedback. We’re delighted to hear that Adam provided fantastic service and a great price. We truly appreciate your kind words and are glad he made your experience a positive one.
Ridiculous and invasive referencing
Invasive and disproportionate referencing. They require a manager's personal mobile number rather than a company switchboard, and rejected a bank statement redacted to show only employment income — meaning they specifically demand visibility of personal expenditure despite already pulling a full credit report. Open banking exists precisely to verify affordability without exposing full transaction history — yet they insist on unredacted statements.
No explanation was given for why the redacted statement was insufficient. I had no choice of referencing provider and no ability to decline without losing the tenancy.
Multiple reviewers on this platform report being bombarded with insurance sales calls and texts after referencing, which raises serious questions about how data collected under a referencing basis is being repurposed. I'd encourage anyone going through this process to make a subject access request and check what marketing permissions have been set on their account.
The rent was comfortably within my means, and that was apparent from the information I'd already provided. The level of intrusion required here is disproportionate to any legitimate risk assessment, and the process is entirely opaque. This is an industry that needs regulatory attention.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for sharing your feedback. We’re sorry to hear that you are finding the referencing process frustrating and invasive. Your concerns have been escalated to our Customer Experience Team so that we can investigate further.
Ashanti Reid offered us a friendly and…
Ashanti Reid offered us a friendly and thorough service, finding us a great price. Would recommend.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for sharing your experience. We’re so pleased to hear that Ashanti provided a friendly, thorough service and was able to secure a great price for you. We truly appreciate your recommendation.
Great service from Valentin Valeanu
Great service from Valentin Valeanu, was very very helpful and Informed me with everything I needed to know with great detail! Would definitely recommend this service!
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you so much for taking the time to share your experience. We’re delighted to hear that Valentin provided such helpful, detailed support and made everything clear for you. Your recommendation means a lot to us, and we’re thrilled we could deliver the level of service you deserve. We look forward to assisting you again in the future.
Fast renewal, friendly staff
Discussed the best fit for my needs. Friendly staff and fast resolution. Recommend!
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for sharing your feedback. We’re really glad to hear that our team was able to help you find the best fit for your needs. It’s great to know you found the staff friendly and the resolution quick. We truly appreciate your recommendation and look forward to assisting you again.
Very helpful
Ashanti Reid was patient, explained all my options clearly, and made what usually can be a tedious process amazing!
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for sharing your experience. We’re so pleased to hear that Ashanti made the process clear, patient, and genuinely enjoyable for you. What is often a tedious task should feel effortless, and it’s great to know she delivered exactly that. We truly appreciate your feedback and look forward to helping you again.
Brilliant customer service
Adam Key explained everything clearly and welcomed any questions and queries. He went through all the options available and was very professional
Due to this call, I agreed to taking on the right policy for our home and families requirements and would highly recommend this company
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you so much for taking the time to share your experience. We’re delighted to hear that Adam provided such clear guidance and made you feel comfortable asking questions throughout the process. Making sure our customers fully understand their options is incredibly important to us, and it’s great to know you felt supported every step of the way.
We’re pleased that you found the right policy for your home and family’s needs, and we truly appreciate your recommendation. If you ever need anything in the future, our team is always here to help.
Rachel Harvey was very helpful and…
Rachel Harvey was very helpful and helped me renew my landlords insurance easily.
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for sharing your feedback. We’re delighted to hear that Rachel was able to make your landlord insurance renewal quick and straightforward. Providing helpful, stress‑free support is exactly what we aim for, and it’s great to know she delivered that for you.
Very helpful and informative
Very helpful and informative. Thankyou
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for your kind feedback. We’re really pleased to hear you found the service helpful and informative. Your appreciation means a lot to our team, and we’re always here if you need any further support.
Adam Key was knowledgable and straight…
Adam Key was knowledgable and straight forward with a very good manner.
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for sharing this lovely feedback about Adam. We’re delighted to hear that you found him knowledgeable, straightforward, and great to deal with. Providing clear and confident support is exactly what we aim for, and it’s fantastic to know Adam delivered that for you. We’ll make sure your comments are passed on to him — they’ll mean a lot.
Ashanti was a legend and made the…
Ashanti was a legend and made the process of paying for insurance not painful, thank you mate
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for taking the time to leave such brilliant feedback. We’re really pleased to hear that Ashanti made the process smooth and stress‑free for you. Being described as a “legend” will absolutely make their day. We’ll be sure to pass your comments on — they’ll really appreciate it.
Great customer service and value for money. Recommended for Landlords
Rachel was very professional and answered all my queries clearly. She was helpful throughout the process and made everything easy to understand. Great customer service.
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you so much for your kind review. We’re delighted to hear that you found our service great value for money and that you would recommend us to other landlords. It’s wonderful to know that Rachel provided such professional, clear, and helpful support throughout your journey.
We’ll make sure your feedback is passed on to her — she’ll be really pleased to hear it. Thank you again for taking the time to share your experience and for choosing us.
New Policy
First time organising my own tenancy policy but I spoke with Valentin Valeanu, who explained my policy options very clearly and was incredibly friendly. Left with a clear understanding of what my policy covered and the entire process was quick and easy. Many thanks!!
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you so much for taking the time to leave this lovely review. We’re really pleased to hear that Valentin was able to make your first time arranging a tenancy policy so clear and straightforward. His friendly approach and ability to explain options simply are exactly what we aim for, and it’s great to know you left feeling confident about your cover.
We’ll make sure your kind feedback is passed on to him. Many thanks again for your review and for choosing us.
Great Customer Service
Connor Smith was excellent. Great deal and good customer service. Thank you
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for your kind review. We’re really pleased to hear that Connor provided such excellent service and helped you secure a great deal. It’s wonderful to know you had a positive experience. We’ll make sure your feedback is passed on to him — he’ll really appreciate it.
Thank you again for choosing us.
Very Helpful Agent
Very Helpful Agent, I would love to give my applause to Vrishin who talk me through everything patiently and give me a peace of mind.
Thank you.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you so much for your lovely feedback. We’re really pleased to hear that Vrishin was so patient, helpful, and able to give you peace of mind throughout the process. That level of care is exactly what we aim for, and it’s great to know it made such a positive difference for you.
We’ll make sure your kind words are passed on — they’ll really appreciate it. Thank you again for taking the time to share your experience.
Clear and concise explanation by Rachel…
Clear and concise explanation by Rachel Harvey
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for your feedback. We’re really pleased to hear that Rachel provided such a clear and concise explanation. Delivering straightforward and helpful support is exactly what we aim for, and it’s great to know she made a positive impression. We’ll be sure to pass your comments on to her.
Thank you again for taking the time to share your experience.
Tina for the win
This morning I called in to discuss a pending reference application. I had the absolute luck to be assisted by Tina, who went far beyond my highest expectations: she was kind, prepared and educated me on the process in details and with patience.
Congrats to whomever hired her, you made a great call.
To Tina: simply thank you, you're awesome.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you so much for taking the time to share this fantastic review. We’re delighted to hear that Tina was able to support you so thoroughly and make the process clear and reassuring. Her kindness, knowledge, and patience really shine through in feedback like this, and it’s wonderful to know she exceeded your expectations.
We’ll make sure your comments are passed on — they’ll mean a great deal to her. Thank you again for your kind words and for recognising her great work.
Clear and helpful experience
Ashanti Reid made the experience very smooth and was very clear and helpful in providing the service today!
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for taking the time to leave this lovely review. We’re really pleased to hear that Ashanti made the process smooth and provided such clear and helpful support. Delivering a straightforward and positive experience is exactly what we aim for, and it’s great to know that came across today.
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