Very good customer service. Nothing to much trouble. Very fast in responding to questions. Very satisfied. Will order from them again
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I wouldn't recommend buying from Hike Summit. About a month after placing my order, I noticed a £24.99 charge on my bank account for a VIP membership that I don't remember signing up for. There w... Näytä lisää
Answered my question very quickly about sizing as it didn't say but assured me it was adjustable to fit xl size head ! and a very polite request to rate my experience with them. Many thanks .
It was a bit offputting, that i may or may not qualify for the free 40l rucksack. Due to stock availability. This was a key reason i went for the sale. Otherwise they were very friendly and quite effi... Näytä lisää
3,7
Keskitasoinen
119 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 93 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Wrong size shoe was sent and they made…
Wrong size shoe was sent and they made every effort to remedy this at no cost to myself and were extremely quick to respond when I raised the issue
30. toukokuuta 2026
Oma-aloitteinen arvostelu
Ordered a medium but came up small but…
Ordered a medium but came up small but the company was happy to send out a large free of charge great customer service just awaiting the large product
29. toukokuuta 2026
Oma-aloitteinen arvostelu
The response of the service was quick…
The response of the service was quick and helpful
29. toukokuuta 2026
Oma-aloitteinen arvostelu
Great customer service
I ordered a set of waterproofs from Hike Summit, but unfortunately the sizing was much smaller than expected and not “true to size” as the guide suggested. That said, Hike Summit resolved the issue quickly and efficiently, and the correct size is already on its way.
Communication throughout the entire process has been excellent, and customer service has been very responsive and helpful. I would recommend ordering two sizes larger than you would normally wear.
28. toukokuuta 2026
Oma-aloitteinen arvostelu
Incorrect item sent
Incorrect item sent. But they are offering me a full refund and to keep the item.
26. toukokuuta 2026
Oma-aloitteinen arvostelu
shocking company
shocking company, DO NOT BUY from them, goods come from China and are non refundable !!
26. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Efficient service and responses
Efficient service and responses.
Waiting for my product which looks great.
25. toukokuuta 2026
Oma-aloitteinen arvostelu
The team at Hike are very professional…
The team at Hike are very professional and helpful.
20. toukokuuta 2026
Oma-aloitteinen arvostelu
AVOID, it’s a scam website
I ordered a sleeping bag with an advertised delivery time of 5-7 days. It’s 19 days later and I have not received it. Having sent numerous emails to customer service it’s been laughable - I was sent a tracking link when I asked for one but it was caveated by saying “do not take note of the delivery date as this is wrong”. Further emails asking for a refund have been met with unhelpful comments such as “as for delivery, that’s in the hands of the courier now” which is breach of the consumer rights act. Unfortunately I’ve had to reclaim the money through my bank, I have also initiated a report branding standards. I suggest you avoid
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Instant reply…
Made an enquiry re delivery and had a reply within an hour. Most companies take days.
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Really quick reply regarding my order…
Really quick reply regarding my order and made the refund process super easy!
5. toukokuuta 2026
Oma-aloitteinen arvostelu
Excellent service prompt response and…
Excellent service prompt response and actions
28. huhtikuuta 2026
Oma-aloitteinen arvostelu
Bought a sleeping bag for cold weather.
Bought a sleeping bag for cold weather.
The website delivery options indicate it would be delivered by Royal Mail - 2-5 working days. It actually comes from China so wouldn't arrive in time for trip.
Unable to cancel order.
The sleeping bag was the wrong colour and did not look very good quality to send my daughter out in cold weather.
The bag was £90 but cost £40 to return.
Very disappointed and poor value.
Would not use again.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
My item arrived broken so i contacted…
My item arrived broken so i contacted customer service. Their replies were very quick and the problem was resolved. Very happy with my experience
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Was sent the wrong size shoes and…
Was sent tolhe wrong size shoes and they are sorting a correct size pair and said we can donate the wrong size pair.
Very quick reply and good result
Thanks
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Scam website, reselling Temu items for 10x their price
This website is a total scam. Ordered womens shorts for £35 and they’ve arrived nothing like the picture and have been shipped in a Temu bag. I waited weeks for this to arrive so it’s just the usual scam site. Awful quality, not what I’ve paid for.
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Rubbish !
Terrible boots and took weeks to arrive. Not waterproof, and not ture to size, very small. This is not a uk company they are based abroad.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
My questions regarding payment was…
My questions regarding payment was sorted out quickly and professionally.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Item took nearly a month to arrive…
Item took nearly a month to arrive after several emails asking for updates. When the item did arrive it was not needed as it took that long to come , i did ask to cancel my order when i spent nearly a month waiting for it but they said i couldnt cancel and would be able to return it when it arrived. Their return options however are to send it back overseas and fund that youself which can cost nearly as much as said item or a 50% refund and keep the item or swap for free. Which is ridiculous , i will never buy of this company again i wish id never ordered off them and would recommend people dont make my mistake and save themselves time and money.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Instead of making me return a item that…
Instead of making me return a item that was sent in wrong colour they allowed to keep it and sent me the item
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.