Very good customer service. Nothing to much trouble. Very fast in responding to questions. Very satisfied. Will order from them again
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I wouldn't recommend buying from Hike Summit. About a month after placing my order, I noticed a £24.99 charge on my bank account for a VIP membership that I don't remember signing up for. There w... Näytä lisää
Answered my question very quickly about sizing as it didn't say but assured me it was adjustable to fit xl size head ! and a very polite request to rate my experience with them. Many thanks .
It was a bit offputting, that i may or may not qualify for the free 40l rucksack. Due to stock availability. This was a key reason i went for the sale. Otherwise they were very friendly and quite effi... Näytä lisää
3,7
Keskitasoinen
119 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 93 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Only received half of order
I ordered a hat online and when receiving an order summary It said I would receive a free 40L hiking bag. I was very excited.
I was then sent another email saying that I would shortly receive an email with my tracking number, this was very sent. After many back and forth emails and being promised the hat had already been sent, I was sent the tracking code.
The time eventually came when the hat arrived but to my surprise, the hat wasn't there. After emailing about this, I was told that the bag was part of a promotional campaign and that not every order qualifies for this, despite being told otherwise.
I will not be using this company again and neither should you.
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
Recurring charges: this may be due to your membership of our VIP Club, which offers you a 50% discount on all items in the shop and much more. If you wish to cancel your membership, or if the payment was taken in error and you have not made any purchases, please contact us for assistance and to find out about refund options.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Quick and simple
Feedback the next day sorted it straight away.
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Avoid this company at all costs
Avoid this company at all costs. My husband ordered me a pair of walking sandals for my birthday. They sent a completely different pair in the wrong size. When he asked for a complete refund they said free returns weren’t possible so they offered him a 60% refund and obviously he said no. Since then none of his emails have been answered. Appalling service
**** WARNING. The company have since taken another £29 from his account which appears to be for some sort of subscription. This was not authorised and his bank is in the process of sorting it out. Once again DO NOT USE THIS COMPANY***
28. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
Recurring charges: this may be due to your membership of our VIP Club, which offers you a 50% discount on all items in the shop and much more. If you wish to cancel your membership, or if the payment was taken in error and you have not made any purchases, please contact us for assistance and to find out about refund options.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
The customer service is second to none
The customer service is second to none, they could not have been more helpful if they tried, will go back to Hike Summit for any other outdoor boots, jacket or whatever
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Answered my question very quickly about…sizing
Answered my question very quickly about sizing as it didn't say but assured me it was adjustable to fit xl size head ! and a very polite request to rate my experience with them.
Many thanks .
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Ordered an expensive high performance…
Ordered an expensive high performance sleeping bag ans was sent a very poor quality version with performance rated at 0 to +15. Hardly any down filling with large gaps that are empty.
Demanded a refund or replace with correct item and all I get is false BS from customer services.
Thet now say that refunds are available at 110% of order value.
This company is a disgrace.
2. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hike Summit
Hello Tom,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
Recurring charges: this may be due to your membership of our VIP Club, which offers you a 50% discount on all items in the shop and much more. If you wish to cancel your membership, or if the payment was taken in error and you have not made any purchases, please contact us for assistance and to find out about refund options.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Please never use this company
Please never use this company. Our experience is that it’s a scam. They sent the wrong item (they sent a poor quality sleeping bag instead of what we ordered and paid a lot for). After communication with them, they said to order the item again and they’d refund the first. So, we ordered and paid again. They never refunded the first item. They sent the same wrong item a second time. As if that was their normal practice. When we said that we’d like to return both incorrect items and get a refund (which the company say is possible), they gave us a solitary option of returning them to China at our expense!?! Furthermore, I wrote a review on Trustpilot which they asked me to take down and they’d refund one incorrect item. They didn’t give any refund. I’m an experienced expedition leader and I strongly advise to never use this company.
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
Recurring charges: this may be due to your membership of our VIP Club, which offers you a 50% discount on all items in the shop and much more. If you wish to cancel your membership, or if the payment was taken in error and you have not made any purchases, please contact us for assistance and to find out about refund options.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Avoid like the plague.
Avoid like the plague! What an absolute shambles of a company. I ordered my shoes weeks ago and they still aren't here. They are blaming their courier and are not taking responsibility. I am fighting for a refund now as I have had to buy more shoes elsewhere. Customer service is terrible as well. No help at all.
28. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hike Summit
Hello Adam,
Thank you for your feedback. We fully understand your frustration regarding the longer delivery delay than expected, and we sincerely apologise for this inconvenience.
To clarify the situation, as your order had already been dispatched, it was unfortunately no longer technically possible for us to intercept the parcel in transit. This is why we advised you to accept the delivery in the first instance.
Please rest assured that our ultimate goal is always to ensure your total satisfaction. We are, of course, more than happy to issue a full refund. For security reasons and to resolve the matter correctly, we simply need to arrange a standard return process once you have received the goods.
Our customer support team remains entirely at your disposal privately to organise this return and finalise your refund as quickly as possible upon receipt.
Kind regards,
The Hike-Summit Team
help@hike-summit.com
The team at Hike summer managed to help…
The team at Hike summer managed to help me after I didn’t receive a tracking number on the 18th June email was sent today 24th June and within 5 minutes they managed to get track my parcel and resent a tracking number
27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Very simple to order
Very simple to order. Customer service is amazing they respond so efficiently & promptly
27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Late delivery and shocking return policy
Ordered a sleeping bag for a trip. Spoke to a real person about expected delivery time and explained I would have to return goods if arrived after my trip. No mention made of extremely difficult returns policy or costs of goods shipped back to China. Impression throughout was a UK company. Goods took 9 days to arrive, 2 days later than expected deadline, so need to return. Cue 7 calls unanswered every time of day throughout week and 4 emails, all getting same standard email without return information. Shocking. Will not order again ever.
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
Recurring charges: this may be due to your membership of our VIP Club, which offers you a 50% discount on all items in the shop and much more. If you wish to cancel your membership, or if the payment was taken in error and you have not made any purchases, please contact us for assistance and to find out about refund options.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Quick response to alleviate my concerns…
Quick response to alleviate my concerns regarding shipping dates.
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Asked a question on an item they sell…
Asked a question on an item they sell and got a very quick response even though it was out with normal working hours. Excellent customer service.
25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Great customer service Goods arrived damage but customer…
Goods arrived damage but customer service have been great
Would still recommend your goods to all
24. kesäkuuta 2026
Oma-aloitteinen arvostelu
I do NOT recommend this company.
I do NOT recommend this company.
The first time I ordered, I waited 2 weeks for delivery, only to receive the wrong size (too small). They then offered to send me a larger replacement without asking me to return the original item, but they never actually sent anything.
The quality is poor, and the waiting time is far too long. This is clearly a factory from China, not the UK as it may seem.
I was also supposed to receive a free backpack with my order, which of course never arrived.
Very disappointing experience. I will now be trying to get my money back through my bank, as I don’t want anything more to do with this company.
Avoid this company at all costs. Definitely not recommended.
20. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
Recurring charges: this may be due to your membership of our VIP Club, which offers you a 50% discount on all items in the shop and much more. If you wish to cancel your membership, or if the payment was taken in error and you have not made any purchases, please contact us for assistance and to find out about refund options.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Scam
Scam. Tous les avis positifs sont probablement faux, pour augmenter leur score moyen et mettre des avis positifs en tete de liste. Regardez les scores "1" pour decouvrir la verite sur ce site. Si vous commandez vous recevrez des articles tres bas prix de tres mauvaise qualite en prevenance de Chine. Ils vous proposeront de rembourser 30% pour "vous eviter des couts de retours eleves". Rien n'est vrai sur ce site. EN plus ils vous prelevent des frais tous les mois en vous embarquant dans un programme VIP non choisi.
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
Recurring charges: this may be due to your membership of our VIP Club, which offers you a 50% discount on all items in the shop and much more. If you wish to cancel your membership, or if the payment was taken in error and you have not made any purchases, please contact us for assistance and to find out about refund options.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Fastest respond i ever experienced fro
Fastest respond i ever experienced fro. Customer service. All done very profesionaly.
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
All arrived my hiking shoes now fit…
All arrived my hiking shoes now fit very happy with the service a big
🙏 Thanks
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
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